Topics started by Tommy Ford

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T
Tommy FordExtra
asked in General Account / Profile

Cricket Wireless is absolute trash along with their "support" techs

I have the 60$/m plan and I usually buy additional hotspot as needed. I’ve spent at least 600$ on this company’s hotspot services since I’ve been a member. I came across an issue where I was missing account credit and reached out to Cricket because I paid 60$ out of my pocket to pay my bill so my credit wouldn’t be used up. After the new billing cycle, the account credit is gone and so I ended up paying 120$ for one month of service. I confronted Cricket about this and they said “The account credit was added because you bought our hotspot packages” and I said “so why isn’t it there anymore?” I got 2 different responses when I asked 2 different “specialists” this question. One said “because it was used to pay your bill, i’ll open a support ticket” and the other said “It was used on your hotspot packages.” Please stay away from cricket. They’re a third rate company with fourth rate staff. Just go straight to at&t if you want at&t speed. Cricket has stolen money from me, refused t

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1 month ago

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