Topics started by liruiqi0
Hi there, I filed a dispute with all the evidence last November and mailed it to [Office of Dispute Resolution, Cricket Wireless LLC, 1025 Lenox Park Blvd., 5th Floor Atlanta, GA 30319] in November 2021 following the instructions on your website.https://www.cricketwireless.com/legal-info/notice-of-dispute.htmlAccording to your website, “A Cricket representative will respond within 30 days of receiving this form.”I have not heard back in about 5 months. I tried to contact customer service via chat and phone. But they said that it is directly handled by head-office and there is nothing they can do. Please advise what I should do.Should I begin arbitration by submitting a Demand for Arbitration to the American Arbitration Association?Thanks a lot.
I chatted online with an agent before I bought the iPhone SE promotion. Now cricket told me that the information from that agent was wrong. There is nothing they can do. I will need to continue with $60 plan for 3 months before I can change it. The agent I talked to before purchasing the order clearly told me that I can change my plan anytime after activae my phone. Cricket should honor the information from the agent. Attached is the relevant chat history a few hours before bought the iPhone SE (Oct 24th) on Cricket, I would be happy to forward the whole transcript if needed: USER: I will have to subscribe for the $60 plan to be eligible, or could I change my plan after the first month AGENT (Ron): While placing the order you need to select $60 UL more AGENT (Ron): For 3 month to get the device at $0.00 AGENT (Ron): However as soon as your services are active you can contact us we can change the rate plan accordingly USER: okay I see, so I have to subscribe the $60 when I place the o
I was referred by my friend and got the following email.Following the instructions on the email, I signed up for the cricket service. After receiving the SIM card, I activated my service online. However, when I tried to enter the referral code received bu email, it says I am not eligible. I contacted Cricket customer service, but they said that I need to purchase my plan via a special link, which is not mentioned on the email or online. I was so disappointed: I followed every step on the intruction that I received, but I still can’t get the referral credit. Hi Friend,Your Cricket Wireless referral code is: NOT SHOWN HERE Your code expires in 30 day(s).Now what?Sign up for Cricket service at cricketwireless.com/plans or visit a Cricket store. Activate your service and create an online account via My Account or the myCricket app. Enter your unique referral code, in My Account or the myCricket app in the next 30 days. You and your friend will each receive a $25 account credit after 60 d
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