Topics started by darinwarf
We have two iPhone XR phones on our account and we are getting messages that they need to be upgraded for the 5G switch. We do not wish to upgrade these phones at this time, plus they are still for sale on the Cricket Wireless website. Are they still going to be functional after February?
Placed an order online for an upgrade to my phone do to the 5G forced upgrade. Order was placed on 1/5, shipping conformation on 1/6 that is was by UPS Next Day Air Saver. Tracking through UPS showing phone will now not arrive till 1/10. I understand shipping issues with UPS that Cricket has no control over.The issue I am dealing with is:Unable to cancel order that has already been shipped. Cannot purchase phone upgrade in store because phone has already shipped. Unable to order another phone upgrade on my account until first phone that was ordered is activated. Was told by Cricket support that the online rebate deal for the ‘forced’ upgrade to my phone most likely will not apply if I decide to purchase it in the store anyway.Overall, to upgrade 2 phones on my account will take nearly a week or more to accomplish, since I do not know how long it will take to get the second phone after I activate the first phone. This is very disrupting an inefficient service. Hopefully I am just a
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