Topics started by RB69
Why is it a policy to force people to stay with your service because of some policy that is ONLY in place for customer retention? Your company does not offer the LifeLine Program! You ONLY offer ACP they are NOT the same thing!
This is absolutely insane that people are being held to a “Policy” that is not disclosed to them when they purchase new equipment from Cricket! What is worse is that you do not offer ALL of the programs that are out there for your customers! Affordable Connectivity Program is COMPLETELY different then LifeLine Program. Why do your customers service rep’s not know the difference!? Your “Policy” holds all users of your service in a contractual agreement that they are not aware of, it is called a Quasi Contract. Everything that you advertise says you have no contracts! That is FALSE!! THAT IS FALSE ADVERTISING AND EXTREMELY MISLEADING! Looks like its time to contact an attorney!
I just done with this company! I am going to talk to the Attorney Generals office and FCC. This is the Final Straw with this company! It is not only disheartening to see a company that started out with Great Core Values, Integrity to the Customers, and Ethical Practices turn into a company that has more complaints then the lock down of 2020! Just sad… Will this company ever care about it customers that you purposefully, willingly, knowingly reached out to help?
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