Topics started by Jmireles87
I have a Cricket Samsung A51 5G which I used for over a year that I’m trying to network unlock as I have upgraded and trying to sell my old phone. I tried to unlock it using the website but it tells me that I have to use the cricket app to unlock it. The problem is there is no “unlock” button on my cricket app login screen, I tried reaching costumer service but they had no answer other than uninstall, install the app again, clear cache and data and using data instead of wifi. None of that worked. When I open the my cricket app an error message that says “network unlock keeps stopping” pops up from time to time. Cricket support said once I insert a sim from a different carrier it should unlock but when I do it gives me a prompt asking if I want to unlock, when I press yes it just opens the my cricket app but nothing happens. Has anyone had this issue and how do you fix it?
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