Topics started by Landon_Cricket

15 Topics

Landon_Cricket
Landon_CricketCommunity Manager
published in Community Blog

Cricket Wireless Offers the Ad-supported Tier of HBO Max for Free to New and Existing Customers on the $60 Unlimited Plan

 What’s the News?Starting August 20, Cricket Wireless will offer the ad-supported tier of HBO Max for free to new and existing customers on our $60/mo. unlimited plan,1 which comes with 15GB of mobile hotspot and access to our 5G network on eligible devices. Whether at home or on the go, Cricket customers on this plan can activate their subscription and immediately dive into HBO Max’s portfolio of premium, award-winning and iconic programming for no additional charge, a value of $9.99 per month.Why Does It Matter?HBO Max is WarnerMedia’s streaming platform that offers more than 13,000 hours of best-in-class entertainment, featuring the greatest array of storytelling for all audiences with the iconic brands of HBO, Warner Bros, DC, Cartoon Network, Turner Classic Movies and more. By adding the recently launched ad-supported tier of HBO Max to our Cricket plan, more consumers can experience the entertainment only HBO Max can provide.What’s the Deal?It’s simple. New and existing Cricket c

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1 month ago
Landon_Cricket
Landon_CricketCommunity Manager
published in Community Blog

3G Network Shutdown Starting in February 2022

Hey Cricket Nation,  Over the past few months, we have seen an increase in questions concerning Cricket’s proposed 3G shutdown. Question like, “Will my phone stop working?” or “Will my rate plan change?” In hopes of giving you some answers to those burning questions and more, we decided to write out a short blog post about it.  Why is the Cricket 3G Network shutting down?We don't like to think of it as shutting down. We see it as the network getting better for our customers.  This shift will mean faster, stronger, more reliable service for customers who currently use services on the 3G network.Will I need to get a new cell phone?I too am always looking for a reason to buy/switch out my phone to a newer device. This may not be the case for you. If you have a High-Definition Voice-capable (HD Voice-capable) device that is compatible with Cricket’s HD Voice network, congratulations you can keep your phone. If you don't, you will need to buy a HD Voice capable phone that works on the Crick

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1 month ago
Landon_Cricket
Landon_CricketCommunity Manager
posted in Community Blog

Protect Your Phone Number to Reduce Sim Swaps

Secure Your Phone Number SIM card swapping is a scam where bad guys hijack your mobile phone number, giving them access to information coming to your phone number. Secure your number to reduce SIM swap scams It starts when bad guys find a person to target who has accounts that are accessible online. The fraudster could be interested in draining a financial account or taking over a social media account with a large following. To do this, they take control of your phone to get past extra authentication that may be an added layer of protection for your online accounts. That’s where somebody can’t get into your account unless they can receive a one-time PIN via text or call. The code is delivered to your phone, so the fraudsters try a “SIM swap” which lets them transfer your phone number onto their device. If they take over the phone number, the authentication text or call comes to their device, not yours. The measures you take to secure your phone number can be key to protecting your iden

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1 month ago
Landon_Cricket
Landon_CricketCommunity Manager
published in Community Blog

Login changes to my account and the Cricket app

Hey Cricket Nation!Like my father and his obsession with his sports car, Cricket is always tinkering underneath our hood to bring the best performance to our customers. We have been laser focused on upgrading our systems to add more security and protection to customers that use our digital services. Yay! We are instituting a single sign-on process that will bring speed and an additional layer of safety to the sign on process.Unfortunately, we have hit some bumps in the road while upgrading our systems . If you have tried to sign into the myCricket app recently, you may have noticed that your login information wasn't accepted. Chances are that you use an email address to sign into our systems. The new upgrade requires users to sign in with a user name versus their email address (re: safety).Don't worry. We have a solution. You just have to create a new user name and password to have access to all of your account information.One small step to ensure that your account information is safe

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2 months ago
Landon_Cricket
Landon_CricketCommunity Manager
posted in Community Blog

Cricket Wireless Working to Keep Our Communities Healthy and Connected

Updated: 3.30.2020 We are experiencing higher than normal call volumes. To save time, please use an option below. Sign in to the myCricket app or My Account Online to pay your bill, manage your lines, edit plans and features, and check your usage from your device and more. Register for an online account if you have not already enrolled. Visit our support site for answers to common Cricket-related questions. Click here to launch our interactive chatbot and get the answers you need. You can also launch it by clicking the green question mark in the bottom right-hand corner of any page on our site. ____________________________________________________________________________________________ Cricket Wireless proudly provides millions of customers with reliable connectivity to the world, and award-winning service when you walk in our stores, talk to us on the phone, or visit our website. As a part of this, we always do our best to ensure that we

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3 months ago
Landon_Cricket
Landon_CricketCommunity Manager
posted in Community Blog

The New iPhone SE Comes to Cricket Wireless

Cricket Wireless to Offer iPhone SE: a Powerful New Smartphone in a Popular Design Cricket Wireless will offer the second-generation iPhone SE, a powerful new iPhone featuring a 4.7-inch Retina HD display, paired with Touch ID for industry-leading security. iPhone SE comes in a compact design, reinvented from the inside out, and is the most affordable iPhone. Powered by the Apple-designed A13 Bionic, the fastest chip in a smartphone to handle the most demanding tasks, the new iPhone SE also features the best single-camera system ever in an iPhone that unlocks the benefits of Portrait mode, and is designed to withstand the elements with dust and water resistance. Customers will be able to order the new iPhone SE beginning Friday, April 24 at www.cricketwireless.com. iPhone SE comes in three beautiful colors — black, white and (PRODUCT)RED — and features an aerospace-grade aluminum and durable glass design, and a 4.7-inch Retina HD display with True Tone that adjusts the white balance t

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3 months ago
Landon_Cricket
Landon_CricketCommunity Manager
posted in Community Blog

Pluto TV brings FREE TV to your phone. Use attached link to download to your phone today!

Pluto TV delivers more than 200 live and original channels and thousands of on-demand movies. Pluto TV is free TV* offers live & original programming that everyone will love: premium news, TV shows, movies, sports, lifestyle and trending digital series. (*data rates may apply) Cricket customers who purchase android phones benefit from having Pluto TV pre-installed.  Dont have Pluto TV? No need to worry. Use this link mycrick.it/plutotv to direct download the app.   Pluto TV offers a wealth of content that targets a lot of different audiences.  For example, in 30 min of browsing Pluto TV I discovered:   - a MLS Major League Soccer channel ( Go ATL United!)  - a VH1 channel dedicated solely to reality TV shows   - a Nick Jr channel focused on classic Nickelodeon cartoons and shows  - a standalone channel for everything dealing with AMC's The Walking Dead  The variety of channels and shows is mind blowing.   Scan the QR code below to download the app.   Check it out today.      

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Landon_Cricket
5 months ago
Landon_Cricket
Landon_CricketCommunity Manager
posted in Billing & Payments

Cricket Wireless Offers Relief through the Temporary Emergency Broadband Benefit* Program

The past year has been financially challenging for many Americans and Cricket is here to help. As always, we’re committed to make it easy for our customers to get the connectivity they need, on a plan they can smile about, but now we’re taking it one step further to assist those most in need.Starting today, customers who are eligible for relief through the temporary Emergency Broadband Benefit (EBB), a federal government program that provides eligible customers a benefit of up to $50/mo. on home or wireless internet service, can come to Cricket and sign up for eligible wireless voice-and-data service.Eligible households on Tribal lands can receive a benefit of up to $75/mo.If you’ve been financially affected by COVID-19 or currently participate in financial assistance programs, you could be eligible for temporary relief on our eligible Cricket plans:**Cricket More: Unlimited calls and data*** + 15 GB of Mobile Hotspot for $10/mo. after temporary EBB applied (regularly $60/mo.). $5/mo.

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7 months ago
Landon_Cricket
Landon_CricketCommunity Manager
posted in Community Blog

A New Era for iPhone with 5G, Cricket Wireless to Offer iPhone 12 Lineup Starting on Oct. 23

Cricket Wireless is bringing our customers the new iPhone 12 lineup, including iPhone 12 Pro, iPhone 12 Pro Max, iPhone 12, and iPhone 12 mini, introducing a powerful 5G experience with the ability to tap into the power of our fast, reliable and secure nationwide 5G network.1 With a beautiful all-new design, iPhone 12 models feature unparalleled new camera systems, edge-to-edge Super Retina XDR display for a more immersive viewing experience with the Ceramic Shield front cover, and Apple-designed A14 Bionic chip, the fastest chip in a smartphone. Starting Oct. 23, Cricket customers can purchase iPhone 12 Pro and iPhone 12 at www.cricketwireless.com with online and in stores. Cricket customers will be able to purchase iPhone 12 Pro Max and iPhone 12 mini beginning on November 13. Featuring the most 5G bands on any smartphone, iPhone 12 models offer the broadest 5G coverage worldwide2 — with models in the US supporting millimeter wave, the higher frequency version of

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7 months ago
Landon_Cricket
Landon_CricketCommunity Manager
posted in Community Blog

Cricket Wireless Employees Celebrate 20th Birthday Through a Week of Service

Cricket Wireless is celebrating our 20th birthday by saying ‘thank you’ and giving back to the communities that have given us so many reasons to smile since 1999. Headquartered in Atlanta, Cricket employees were excited to invest in our hometown through a week of service in the community. During the week of service, more than 50 of our Atlanta-based employees contributed 177 volunteer hours serving three local community groups, including Open Hand Atlanta, the Atlanta Community Food Bank and the Atlanta Police Foundation's At-Promise Youth Center.   Check out the video below to hear from our employees on what it means to give back.

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11 months ago
Landon_Cricket
Landon_CricketCommunity Manager
posted in Community Blog

The Cricket Community Has A New Look!

Welcome to the New and Improved Cricket Community forum!

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1 year ago
Landon_Cricket
Landon_CricketCommunity Manager
posted in Community Blog

Tell Us About Your Favorite Concert & You Could Win Cricket Concert Cash to See a Live Show

At Cricket, we strive to bring simple plans and dependable service to all of our 10+ million customers. We also look for additional ways to give customers reason to #SmileOn, whether it’s on this community forum or in the town that you live in.  In that Cricket tradition, we want to give you the chance to bring those smiles to a concert to see your favorite artists in a Live Nation venue near you. Cricket Wireless is giving out Eight (8) $50-dollar Cricket Concert Cash Gift Cards to forum members over the next month. How do you win a gift card? I'm glad you asked! On this post, tell us about a great and fantastic time that you've had at a concert or live show. Who did you see? Where did you see them? What was the most memorable moment? Did you buy any cool merchandise? Tell us a cool and interesting story on this post and you could win the Cricket Concert Cash. The top eight comments with the most “kudos” will be selected as winner of the contest. It takes just a few minutes

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2 years ago
Landon_Cricket
Landon_CricketCommunity Manager
posted in Community Blog

My Cricket compatibility with LG K8 and Motorola G7

Dear Cricket customers,  If you have one of the two devices listed in the title, you may be experiencing issues with the My Cricket application crashing while in operation. We are working with the OEMs (Motorola & LG) to fix this issue. Below are options to use in lieu of the My Cricket app.  Motorola After speaking with the manufacturer, we advise customers to use "My Account Online" to perform account tasks and not factory reset their device. Motorola is currently working on a fix but will not have it ready for 2-3 weeks. Our app dev team is researching if there is anything we can do in the meantime to help with this issue. LG Our technical teams are still researching issues regarding this device, since we havent been able to validate excessive crashing of the app on the K8. If you have issues with the My Cricket app while on the K8, please access your account functions via "My Account Online."   Thanks!

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2 years ago
Landon_Cricket
Landon_CricketCommunity Manager
posted in Community Blog

iPhone 11 Pro, iPhone 11 Pro Max, and All New Dual Camera iPhone have arrived at Cricket Wireless!

Cricket today announced it will offer the latest products from Apple, includingiPhone 11 Pro and iPhone 11 Pro Max, a new pro line for iPhone, as well as the new dual camera iPhone 11. iPhone 11 Pro and iPhone 11 Pro Max feature a new triple-camera system that provides apro-level camera experience with an Ultra Wide, Wide and Telephoto camera, deliveringhuge improvements to low-light photography with Night mode and the highest qualityvideo in a smartphone. The powerful Apple-designed A13 Bionic chip providesunparalleled performance for every task while enabling an unprecedented leap inbattery life, with iPhone 11 Pro offering up to four more hours of battery life in a day thaniPhone Xs, and iPhone 11 Pro Max offering up to five hours more than iPhone Xs Max.The new Super Retina XDR in the 5.8-inch iPhone 11 Pro and 6.5-inch iPhone 11 ProMax is the brightest and most advanced display ever in an iPhone. iPhone 11 Pro andiPhone 11 Pro Max come in four gorgeous finishes including a beautif

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2 years ago
Landon_Cricket
Landon_CricketCommunity Manager
posted in Community Blog

Engage and Win: Cricket Community Perks

      Some come to the Cricket forum to get help with their account issues. Others come to read the pros and cons for selecting a new cellphone. Well now you can earn points and prizes for doing those things and more by increasing your engagement within the Cricket community. The more you engage, the more opportunities you have to earn points & win prizes. Moderators will be keeping an eye out for those that are being helpful to other community members and rewarding them for solutions that help others to fix their problems. Ranking:      You are the star of the show on the Cricket forum. Your insight, questions, and passion fuels participation throughout the community. Our revised ranking system reflects your star-studded journey towards stardom. Every new member starts off as a fan, eager to watch and find an answer to their pressing questions. Only through active participation in the forum can a member move up from a fan to direct contributor and fi

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2 years ago

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