Topics started by lpflagirl

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L
lpflagirlExtra
asked in General Account / Profile

Line suspended in error

I ordered a phone upgrade on 08/14/2020, on  08/17/2020 it was delivered. I went online to activate it and was unable to, received a message to call support. I called in, they could not activate the phone & told me it'd be fixed within 24 hours. It is now 08/24/2020, almost a full week of no phone (8 pm tonight marks 1 full week). My line shows as suspended & when I call in to Customer Service the only response I receive is that it will be corrected within 24 hours.This is not helpful. I NEED a working phone. Please reinstate my line. I cannot count how many times I have called in, chatted in, always the same runaround, it'll be handled within 24 hours. IT'S BEEN A WEEK! I am missing important communication and if anything happens when I am without a phone I guarantee I am holding Cricket liable.This is ridiculous. Please help!

3
M
2 years ago

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