Topics started by andreamcgill
I called yesterday to report my 2nd line was stolen and or lost. I issued the phone # of the line that needed to be placed on a hold until we could figure out where the device was. The rep said not a problem asked me to hold, and hung up. I called back to make sure the issue was resolved rep said oh yes the line is on hold nothing else I needed to do. I drove to work. Now my phone is not working and is suspended. After ALL day of speaking back and for with Cricket. Getting hung up on. Yelling on my end because I needed my phone to do business that day they finally reactivated it. Within 2 hours I get back home, we go to local Cricket store and purchase a new phone because we now realize the other device is lost. They had NO problem reactivating the line and letting us buy a new phone. 20 min after walking out the door my line AGAIN gets disconnected. Cust service places me and the Cricket store employee on hold for over 30+ min for supervisor. Makes me get the 2nd device to talk on. I
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