Topics started by Elena
The Cricket Wireless app and the Cricket Wireless website will not let me buy mobile hotspot. I've done it many many times before on the website is simply not working. I've also tried to do it over the phone, which I have done many many times before, and the phone system won't even give me an option to buy hotspot. It's been taken off of the phone system. It says that there is customer service until 11 p.m. and that's b******* because I keep calling them at 8pm and they won't answer or help me it just says that they're gone and to call back at regular hours. It would be nice if the website or the phone system could give an explanation as to why it's not working. Really really frustrating to the point that it gets me very pissed off
I have proof from my bank account that you continue to take money without my permission and take money on top of my monthly payment
I want to speak to a supervisor I want a supervisor to call me immediately I am sick and tired of filing complaints to your terrible service you guys refuse to fix the issues and you have stolen $70 from me and I have proof from my bank account as well as text messages from you guys. This is absolutely the worst customer service I've ever experienced in 17 years and I can wholeheartedly say that without being overly dramatic. I wish with every fiber of my being that I could report this company to the police and show in a court of law with documents from my bank and text messages from your company from the people who have helped me stating how much I would be charged in detail exactly for what I was asking for and for what I was paying for and how your company continues to overly charge me money even after I've made my phone payment. This is the worst phone company I've ever worked with in my entire life and I can't wait till I change to a new phone company. I'm going to do whatever is
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