Unanswered questions

497 Topics

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babylonPaparazzi
asked in General Account / Profile

i have little to no upload speed or even a stable conetion

i have little to no upload speed or even a stable conetion anymore on hot spot i can game online  video chat or even watch youtube at even 360p with out lagging out im not happy and need help speed test showing 0 to 0.02 mbs download speed if fine when it works is the tower near me damaged or what ?

7
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35 minutes ago
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HenriettaDuncanExtra
asked in Other Android Phones

How to rip movies from netflix?

Hello community,Recently I installed netflix application to serve my need to watch movies on my android device. In here do not know who has used netflix yet?I want to ask people how to separate movies from netflix.Hope everyone can help me.Thank you!

2
J
2 hours ago
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angoedaly48Paparazzi
asked in Apple Phones

Charging iPhone 12 ProMax using Macbook brick

Hey all. I have been using the Macbook brick to charge my iPhone 12 ProMax, as the phone came with a USB-C input cable. It charges the phone insanely fast but also heats it up quite a lot. Do you think it is damaging to the battery? I reckon Apple has already approved such use but I couldn’t be sure. Thanks.

6
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4 hours ago
krhowley426
krhowley426Extra
asked in General Account / Profile

order pending with no purchase

I tried to change my plans to add hotspot and whem i was entering my card info it froze and booted me off the app on my phone. Now it says i have an order pending and wont let me do it anymore. What do I do?

10
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1 day ago
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metalfablvExtra
asked in General Account / Profile

Ordering Online Issues

When trying to order a new upgraded phone on my account I get the following error message from Cricket.  “Looks like you’ve reached the maximum orders permitted for this address. Sorry about that!”.  This error message has come up with the last 2 phones I had upgraded.  Waited at least 2 days and was able to order.  I have 2 accounts through cricket 6 lines, I have ordered and spent at least $500-$800 in the last 2-3 months upgrading all of our phones.  For the last phone we are wanting to upgrade and pay almost $500 for this phone. I have contacted numerous times through the cricket chat, to no help.  They say to go incognito, which doesn’t work either and last person told me to wait at least 1 week and try again.  ?????????????Sounds like cricket doesn’t even know how to fix their problems, or want money.  I tried to go to the local store, guess what, they don’t even carry that phone.  Really? How do you get new customers, if you don’t carry all of the phones you offer, especially a

13
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1 day ago
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obadaveil82Extra
asked in Samsung Phones

Game Optimizer Overloading System

HiJust recently my fairly new S10 has been showing the above message at least once a day, even if I haven't been playing a game. I've had a couple of casual games on my phone since I've had it but this is a recent notification, any idea of how to fix it? I can't delete the optimizer unfortunately.Thanks in advance.

20
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1 day ago
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Hachi082117Extra
asked in Apple Phones

SOMEONE IS LISTENING TO MY CALLS

I’ve been using Cricket for 2 years now and today someone sent me a video of my phone call conversation with my friend. How is that someone able to do this and how do I prevent this? Please Help.

7
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4 days ago
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elizabethstrouthPaparazzi
asked in Other Android Phones

health safety risks using cellular

I am a consumer of cellular wireless but I am not an engineer or a regulatory quality expert, so my question is what are the health and safety risks to using cellular wireless? I recently found information online that explains in a graph format that cellular networks, wifi, microwave ovens are approximately 3 GHz in frequency and or wavelength of 10cm. Is this bad to the human body? I usually don't keep my cell phone on all day and only use it when needed. 

29
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5 days ago
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RyanManningPaparazzi
asked in Apple Phones

Aplicação Live Football on TV gratuita versão mais recente 2021

O futebol é uma parte indispensável dos torneios de hoje.Os próximos grandes torneios de futebol são boca a boca como euros. Mesmos torneios c1 e campeonatos nacionais.Preciso encontrar algo adequado para meu dispositivo Android.Assista a torneios ao vivo gratuitos.Você precisa do mcac que você compartilha.

3
M
7 days ago
V
Vanessa80Extra
asked in Service Features

Apple Watch Cellular Connectivity

When will Cricket add Apple Watch cellular connectivity?? this is ridiculous! I will have to go else where for my cell phone service.  

5
R
18 days ago
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Lenee33Extra
asked in Other Android Phones

watches

Can you all please start watches. Everyone but cricket has them and it would be super easy for us people who have busy lives and always on the go. I don't want to changes service but I may need to if you won't do serviced watches. Blue tooth doesn't work unless your phone is practically touching your watch that's pointless 

4
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19 days ago
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preciouslilmom75Extra
asked in Samsung Phones

change phone number due to harassment

I was assaulted and hospitalized at the end of November 2021. The man who assaulted my evaded the police and hasn't been caught yet.  He has been harassing me and hacking my phone every day since th assault threatening to get my family or me if I choose not to talk to him. Par change my phone number please?!,!?

10
J
24 days ago
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LishielouPaparazzi
asked in Service Features

Visual voicemail app?

I accidentally Uninstalled the visual vm app on my phone, and now when I search for it on the play store, it tells me it's not available on my carrier. I'm still a cricket customer, I don't understand why I can't download the app. 

7
M
25 days ago
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Tracig14Paparazzi
asked in Service Features

wrong feature

I have been a customer of cricket since 2017. I just realized that my second line had the 10$ Hotspot feature removed. I paid my bill ahead of time and I know that my bill included that feature. Why would it have changed without notifying me?

5
D
1 month ago
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GizmoExtra
asked in General Account / Profile

Free stuff for loyal customers

See commercials on tv for free phone's for switching...Why the hell dont y'all have free phone's for loyal customers who have been with you for year's even though sometimes customer services sucks..Some store personal sucks and rude...About ready to switch to another carrier..

8
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1 month ago
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Jessicalove13Extra
asked in Service Features

Why cant make calls when my Wifi calling isnt on?

Any time I leave my house and I'm not in WiFi I can't make or recive calls even tho I have data but I can text 

6
S
1 month ago
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jesslipps23Paparazzi
asked in Samsung Phones

sending text messages failed

I have been with Cricket for several years. I've been using a Samsung Galaxy S8 and never had a problem. All of a sudden last week my text messages stopped sending to people 50% of the time (I can receive text messages just fine.) When I send a text, half of the texts I send will have a blue spinning circle next to them and then an error message pops up that says "message failed" and my phone asks me to review the message and try again. Sometimes when I click "retry" it will send. Sometimes it won't. It happens no matter if I'm on wifi or not, and I for sure have full service. I've tried making sure my phone's SMSC number hasn't been changed or deleted. It hasn't. I refreshed it just in case. I've tried clearing the messaging cashe. Turning airplane mode on then off. Resetting my phone. Nothing has fixed the issue. What isn't making sense to me is the fact that some messages are sending and some aren't. I can send a message that says "test" to the same number three times and the first

15
A
1 month ago
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Mindylee2Extra
asked in Samsung Phones

phone wont let me make or recive calls

I have 4 lines on my plan. We all have the same phones. Both mine and my daughter's lines won't make or receive phone calls. We can text and use data. I have tried switching my sim card to another phone which is also on my plan that is working. That phone would not work with my sim card in it. I have tried driving to another spot closer into town still won't work. I tried turning my phone off and on that didn't work. I tried taking my sim card out that didn't work. I tried clearing the cache that didn't work. I tried to call can't make any calls. I tried to chat held on the chat for over 20 minutes. Then got disconnected.  Now they are closed. They are not even open for technical support. This is ridiculous. My bill is paid up. I checked my software is up to date. Here I've been without phones for a day now. This is the biggest crock of#$it ever. 

17
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1 month ago
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Mosch362Paparazzi
asked in Apple Phones

Text Messages Delayed/Never Received

We switched two phones from Verizon and my work phone from Straight Talk all over to Cricket. All three are different versions of the iPhone, the newest being an iPhone 11 and the oldest being an iPhone 6. We immediately noticed texts messages can be extremely delayed, some never sending or being received at all. This happens on a daily basis. All phones have iOS up to date and all phones were troubleshooted with everything under the sun found on the internet. We also noticed things that use WiFi are now slower (also thoroughly troubleshooted), and we don’t get Ring doorbell notifications until two minutes after someone leaves our front stoop. Is this SIM card related? Server related? And ultimately, is this something that can be fixed? If not we will need to switch immediately, as my work phone often requires a prompt response to text messages.

28
qloudhost
1 month ago
S
SteveExtra
asked in Service Features

scam

Yes I have a Question about my phone company I been with over 10years, the phone my son used for about 4 years , he upgraded to new phone so we all use the older phone when 1 of our phones break and have to be sent in , but today while using that same phone they shut my service off and said that the phone wasnt compatible with the service even those ive used it for a year and son has used it for 4 tears on there service . They telling me they can sell me a phone I told them i already bought a new phone through samsung ,that it wouldnt be here till the 29th of this month ,and that is why im using my sons back up phone that we always use . they tell me i cant use that phone anymore ,that i need to buy one of there , to me this is scamming people to purchase a phone that they dont need I already have a phone that works fine and i have a text and phone call come in to today and talked on it then they shut service off even tho im payed in full. thank you for you time Steve

3
AssignmentAdvice
2 months ago
T
TBERTOLINOPaparazzi
asked in Billing & Payments

extremely extremely dissatisfied and disappointed

I've been on and off the phone with Cricket Wireless Customer Service today and I'm extremely frustrated.  After speaking with five different agents/supervisors collectively for over two and half hours, they talked over me and wouldn't let me speak, then ultimately hung up on me (very professional).  I'm trying to switch to Verizon after experiencing months and months of delayed texts and performance issues.  Unfortunately Cricket is claiming that the iPhone XR that I purchased from them outright (yes, my own iPhone that I paid for and did NOT finance) cannot be unlocked until after six months from activation date.  They claim it states that in the "contract".  What???  Contract???  I originally signed up with Cricket because I didn't want a contract!  So Cricket Wireless is holding my iPhone XR (my asset that I own) hostage.  It's absolutely unbelievable and speaks volumes about a poorly run organization.  DO NOT GO WITH CRICKET WIRELESS!!!

7
E
2 months ago
K
Kenherr46Paparazzi
asked in Service Features

church web site does not load on cricket

Our church website will not load on phones using Cricket. It will load on other wireless networks. www.communitybaptistpa.com

6
PhenMichel
2 months ago
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NavaJr816Extra
asked in Service Features

Blizzard SMS confirmation

This has to be one of the most annoying things I’ve had to deal with coming from a video game that was supposed to be free, but I’m also disappointed in Cricket like they’ve had this issue for 2 years but does nothing to try and contact blizzard and maybe come to a compromise to allow Cricket phone lines. What do we think guys? Is Blizzard just gonna say screw new players or will they try and fix it again? Why can’t cricket stick up for us and try and fight this? I’m literally going to have to change phone providers just to play maybe 2 video games I like.

2
N
2 months ago
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MurdamExtra
asked in Service Features

service

Is Cricket having issues with this weather? It seems that service is slow.

15
nooor
2 months ago
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LOSTinKSExtra
asked in Service Features

150GB storage through photo vault App?

Can’t upload a photo on here or it crashes. On the highest unlimited plan, that includes 150GB storage. So why am I only seeing 2GB storage?

3
N
2 months ago

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