activate my new phone

  • 2 June 2023
  • 2 replies

@CricketSupport I was guaranteed i could activate new phone at after explaining to cricket that this method hasn’t ever worked for me and i absolutely need phone activated after Cricket support hours.  I got a brand new phone and SIM card today from and it can’t be activated with the following error “To activate your line(s), call Customer Support at 1-800-CRICKET (1-800-274-2538).”  I call but get a message that your closed.  Get me someone who can activate my phone!


Best answer by Marlena_Cricket 2 June 2023, 21:33

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Hi @sondreal and welcome to the Community Forum. We want to assure you that you’ve come to the right place for help. Please send our team a PM to @CricketSupport and include the name on your account, your wireless number, the IMEI number of your phone, and your 20-digit SIM card number. 

@CricketSupport - Cricket customer care confirmed the problem was on Crickets end and then mitigated the issue.  The problem only occurs every time you get a new phone or Sim from Cricket or a reseller. The solution of going into a store no longer works because Cricket stores keep getting closed. The only solution is to spend many hours on your 1800 number and hope you get a human and don't get hung up on.