Solved

App missing hotspot add button

  • 13 January 2023
  • 3 replies
  • 121 views

Badge

The $10 add 15GB hotspot button has gone missing from manage features page in app. Page is blank now even after app update & reinstall. Tried adding thru website and it just deducts money from next month payment amount. How do we add more data if neither work?

icon

Best answer by Marlena_Cricket 30 January 2023, 20:50

View original

3 replies

Userlevel 2
Badge +4

Hi There! We are sorry to hear of this issue and would be glad to assist you further. May you Private Message @CricketSupport the name and wireless number associated with your account. 

Badge +1

The $10 add 15GB hotspot button has gone missing from manage features page in app. Page is blank now even after app update & reinstall. Tried adding thru website and it just deducts money from next month payment amount. How do we add more data if neither work?

Tnis has been happening to me, too. Sometimes I have to go to a browser rather than the app, other times, I have to contact an agent through chat. However, if it's after 11:00 p.m. (like it is at the moment) and I need to have data added, but am again just credited, I must wait until 7 am, as live person chat becomes unavailable after 11pm. 😥

Userlevel 2
Badge +5

Hi @JoeJoeyJoseph & @pixiedevil14, and welcome to the Community Forum! This issue has been resolved. Please be sure that you’re using the latest version of the app and that your device software is up-to-date. Feel free to reach back out to us via private message @CricketSupport if the issue persists. Be sure to include the name on your account and your wireless number in your message. Thank you for choosing the #CricketNation!

Reply