Beware when you add hotspot feature.

  • 16 March 2021
  • 2 replies
  • 84 views

I’m very disappointed plus some of experience with chat to Cricket agents regarding after add the hotspot feature due to pandemic for my kids school work , please beware in following:​​​​​​​

1 - when you have old contract with 5 lines $100 deal, you can’t stay back to your original plan if add hotspot to one of your line. (cricket never warning their customer about this) 

2 - 3/13 for first chat with agent Andrew; since they said they cannot give me back the original plan, I request to cancel one of my line with hotspot service (because they said the plan has been changed) start on next billing cycle since it already billed me. Unfortunately, when i checked one of my line with hotspot already cancel next day and they put $35 credit to my account for next billing to use.

3 - 3/15 for second chat with agent Logan S; i try to explained to her regarding Cricket made mistake cancel my last line with hotspot service and request resumed and don’t want the credit for next billing cycle. But she said she can’t and offer same service with hotspot with totally $160 plus very kind they already waive $15 reactivation fee...should i said thank you? My original plan was$100 5 lines, after add hotspot in one of lines was $145 5 lines and one of the line with hotspot feature.

4 - I save all the chat conversation, since Cricket made mistake, and don’t want to resumed me back as same before plus try to ask my pay addition. Please beware when you change anything. I'm totally disappointed, feel Cricket kind of dishonest and misleading to their customer, I'm not sure i will last when but i think i have other choice and why i still stay their network.  


2 replies

Userlevel 3

 

Hi @sfchan We’re saddened to hear of your experience. We would like to look into this further for you. Please reach out to our support team on Facebook (m.me/cricketwireless) or Twitter (@cricketsupport) with the details of your issue, your wireless number, and full name on the account for review.

Mobile hotspot tethering, a standard feature on smartphones, Still, some users may want to access hotspots when they're outside the office.

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