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Cached Caller ID

  • 16 November 2020
  • 3 replies
  • 186 views
M

I work for a local telecom provider. One of our customers is reporting that their outbound caller ID is showing up incorrectly on Cricket Wireless customer's devices. I've verified that their CNAM is correct, and I suspect that Cricket's database just needs to be updated.

Can somebody who works for Cricket give me some direction? I'm not even sure who to call to try to get these records updated.

Thanks in advance.

 

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Best answer by do3908 17 November 2020, 00:58

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D
Userlevel 3

@mwtemp1 

Thank you for reaching out.  The caller ID we provide will say Wireless caller and the number.  If it is not saying this please have the customer reach out to us on social media or in customer care over the phone.  

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M

I sincerely appreciate the response. Let me try to clarify what I'm asking- maybe my initial post wasn't clear enough. The problem that I'm trying to get addressed is not with a Cricket Wireless customer's outbound caller ID, it is with an incorrect inbound caller ID from one of our phone customers to a Cricket user.

I really don't expect to have this resolved by customer support at this level- this is a NOC or operations problem with the cached CNAM database that Cricket is using. I know our customer's record is correct, it just hasn't been updated in the DB that Cricket is using. The reason I'm posting here is because I don't know who to call or where to start, just hoping to be pointed in the right direction.

Thanks again for the response, please let me know if there's anything I can clarify any further.

V
Badge

I sincerely appreciate the response. Let me try to clarify what I'm asking- maybe my initial post wasn't clear enough. The problem that I'm trying to get addressed is not with a Cricket Wireless customer's outbound caller ID, it is with an incorrect inbound caller ID from one of our phone customers to a Cricket user.

I really don't expect to have this resolved by customer support at this level- this is a NOC or operations problem with the cached CNAM database that Cricket is using. I know our customer's record is correct, it just hasn't been updated in the DB that Cricket is using. The reason I'm posting here is because I don't know who to call or where to start, just hoping to be pointed in the right direction.

Thanks again for the response, please let me know if there's anything I can clarify any further.

Same exact problem I’m having. How were you able to resolve it? 

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