I work for a local telecom provider. One of our customers is reporting that their outbound caller ID is showing up incorrectly on Cricket Wireless customer's devices. I've verified that their CNAM is correct, and I suspect that Cricket's database just needs to be updated.
Can somebody who works for Cricket give me some direction? I'm not even sure who to call to try to get these records updated.
Thanks in advance.
Best answer by do3908
Thank you for reaching out. The caller ID we provide will say Wireless caller and the number. If it is not saying this please have the customer reach out to us on social media or in customer care over the phone.