I recently changed phones in my plan from a 4 yr. old Motorola X Pure to their new Moto G Power. I switched the SIM card from the old phone to the new one, that went smoothly but there's one glitch with the phone, the Caller ID and Call Forwarding options in the phone app when selected bring up a pop-up message "Network or SIM Card error) when selected. The features worked just fine in the Moto X (Android 7); the new phone is Android 10. Both were factory unlocked when purchased.
I contacted Cricket support, or what passes for support, to be told "it's the phone". Makes no sense since this is ALL on the network side. I contact Motorola, they say the carrier is blocking the features (which I assumed all along). I look in forums here and elsewhere and it was always the carrier at fault.
Any way out of this except the cop-out from Cricket (except switching to another carrier, which I am considering based on recent problems, like calls that never get to me and voicemail that takes half a day to show up).