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Can't Email To Text - New Customer

  • 14 October 2022
  • 5 replies
  • 225 views

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Greetings,

Based upon the recommendation of our daughter, who’s had Cricket for years with excellent luck, my wife and I switched to Cricket a couple of days ago. That notwithstanding, our problem is this, we cannot email to text. We can, however, text to our email. Even replying to the received text gets kicked back. This is the message we get:

This seems to be an intermittent but reoccurring problem as it has worked in the past. I’m getting the same message now after emailing a text to my daughter, who has a smart phone. Any ideas why this should occur?

Our phones: TCL Classic 4058C Flip Phone
Email provider: Gmail
Text address format: 1234567890@mms.cricketwireless.net

Any help would be greatly appreciated as we email to text frequently.

Take Care and Stay Safe,
Ken aka kilogulf59

 

Addendum: I believe this is on Cricket’s end because I tried to send from another provider and got nothing. No text to my phone and not even a message to my email.

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Best answer by Marlena_Cricket 15 October 2022, 16:14

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I tried several times and now I’m getting this message…
Does anyone have a clue as to what’s going on? Oh and I’m getting the same using the @mms.cricketwireless.net format, as well.

 

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Hey @kilogulf59 and welcome to the #CricketNation & the Community Forum!🤗 The email mms format is actually: Number@mms.cricketwireless.net 

Feel free to reach back out if you need anything else! Stay safe & #SmileOn.💚

 

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Isn’t that what I said in my first post?

 

Our phones: TCL Classic 4058C Flip Phone
Email provider: Gmail
Text address format: 1234567890@mms.cricketwireless.net

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I just tried it again…


 

 

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Hey @kilogulf59 and welcome to the #CricketNation & the Community Forum!🤗 The email mms format is actually: Number@mms.cricketwireless.net 

Feel free to reach back out if you need anything else! Stay safe & #SmileOn.💚

 

This is not working. 1234567890@mms.cricketwireless.net doesn’t work from Gmail, Frontier, or Yahoo email providers. We’ve tried my number, my wife’s, and our daughter’s. This has to be on Cricket’s end.

I should add that this worked the first day we had our phones. I sent our Vcard files, with all our contacts on them, from my computer to our phones.

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