Solved

Can't use Visual Voicemail app on pixel 3A running Android Q Beta

M

Upgraded to a Pixel 3A running Android Q 6/5 build.  
Visual Voicemail indicates that I have 1 new message, but (also) says "You must have Cricket Wireless service to use Cricket Visual Voicemail" and closes after clicking "OK".

Multiple Uninstalling, and re-installing does nothing to resolve the issue (and, yes, I did grant the all the requested permissions).

Long time Cricket customer, and no problems with Visual Voicemail with Android Oreo.  (I think I successfully used the app when I was on Android Pie, but not 100% certain)

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Best answer by cbondcarolina 11 July 2019, 22:15

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@mikep35 I wouldn't expect all apps to run properly on Beta software. 

M

Maybe 3 months ago, but we are a month away from the GA, so yes, I expect apps to work.  (And Visual Voicemail  is the only app that fails for me)

C

You can install the AT&T Visual Voicemail app. For some reason it works perfectly on Pixel phones running Pie or higher, even though Cricket's doesn't. AT&T's app isn't accessible through the Play Store though (at least not on Pixel phones with Cricket). You'll have to download the app from a website like APK Mirror and sideload it.

You can also use Google Voice or YouMail, but you have to jump through some hoops to set them up.

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