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Cannot edit plan on my account online or via app

  • 13 August 2023
  • 2 replies
  • 80 views
A
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I am unable to edit my plan features for my two lines via Plans and Services online or via the app. I have updated the app.  When you select Edit Plans or Edit Services I get a return prompting you to use the app both online and in the app say to select “Exciting news! The best way to manage your account is via the myCricket app. Don't have the app? Learn more or visit your app store to download it today.” 

Do I have to go to my local store?

Why can’t I do this myself online or via the app?

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Best answer by James_Cricket 14 August 2023, 02:27

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J
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Hi @anncamm! Welcome to our Cricket Community Forum and thank you for your post. We would like to look into this issue further for you. Please reach out to our support team on Facebook (m.me/cricketwireless) or Twitter (@cricketsupport) for further assistance.

Remember to always mark posts that resolved your issue with Accept as Solution. You can even mark multiple posts in a single thread. This will help other users find this information too!  Use the Kudos Button to offer a thumbs-up for good content.
A
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I contacted the support team via Facebook and have had this issue resolved. I am happy to say it was pretty quick and simple after my account verification. Thanks!

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