Cannot login to website or app

  • 4 October 2021
  • 3 replies


I can't login to my account through the website or the app. It always says my account service failed. I know I have service. I know my username and my password, but still nothing works. It always just stays on the login screen. 0/10 stars. 

3 replies

Userlevel 4
Badge +4

Hi @RachealDanielle22 

Our support team would love to look into this for you and assist. Please reach out to our support team on Facebook ( or Twitter (@cricketsupport) with the details of your issue and your wireless number for further assistance.


Never Underestimate the power of simply turning off the phone counting to 10 and then turning it back on. And then always check for a system update if that doesn’t work. If that one of those two, then I would just call in or stop into a store quick and ask for help. 

Badge +1

What you can do is contact customer care, you need just to update your secret question and then you will be able to set up a new password , in regards to your username that will remain the same :) 

That's what I did and worked