Cannot login to website or app

  • 4 October 2021
  • 3 replies


I can't login to my account through the website or the app. It always says my account service failed. I know I have service. I know my username and my password, but still nothing works. It always just stays on the login screen. 0/10 stars. 

3 replies

Badge +1

What you can do is contact customer care, you need just to update your secret question and then you will be able to set up a new password , in regards to your username that will remain the same :) 

That's what I did and worked


Never Underestimate the power of simply turning off the phone counting to 10 and then turning it back on. And then always check for a system update if that doesn’t work. If that one of those two, then I would just call in or stop into a store quick and ask for help. 

Userlevel 4
Badge +4

Hi @RachealDanielle22 

Our support team would love to look into this for you and assist. Please reach out to our support team on Facebook ( or Twitter (@cricketsupport) with the details of your issue and your wireless number for further assistance.