Question

Cannot login to website or app

  • 4 October 2021
  • 3 replies
  • 70 views

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I can't login to my account through the website or the app. It always says my account service failed. I know I have service. I know my username and my password, but still nothing works. It always just stays on the login screen. 0/10 stars. 


3 replies

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What you can do is contact customer care, you need just to update your secret question and then you will be able to set up a new password , in regards to your username that will remain the same :) 

That's what I did and worked

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Never Underestimate the power of simply turning off the phone counting to 10 and then turning it back on. And then always check for a system update if that doesn’t work. If that one of those two, then I would just call in or stop into a store quick and ask for help. 
 

Userlevel 3
Badge +1

Hi @RachealDanielle22 

Our support team would love to look into this for you and assist. Please reach out to our support team on Facebook (m.me/cricketwireless) or Twitter (@cricketsupport) with the details of your issue and your wireless number for further assistance.

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