Cell Service

  • 13 September 2022
  • 1 reply


Every day I work during the day my cell phone periodically keeps losing service at work. When I check the coverage map their shouldn’t be any drop in cell phone service but it keeps happening. It usually doesn't fix it self until I am about 5 miles to home. I need to know if this is a phone issue or service issue, thanks.


Best answer by jdor_Cricket 14 September 2022, 02:39

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Userlevel 4
Badge +4

Hi @Kackerat !

Thanks for posting. It sounds like it could be coverage related, or maybe a degraded tower in the area. Please know actual coverage may vary from the coverage map, and it can be affected by terrain, weather, foliage, buildings, signal strength, high-usage periods, customer equipment and other factors.


Our support team would be happy to review the work address to see what’s going on. Feel free to send @CricketSupport a private message with the full address and your wireless number for further review.