CHAT

  • 11 June 2019
  • 1 reply
  • 189 views
8
I WOULD LIKE TO KNOW WHY EVERYTIME I TRY TO USE CHAT, MY ANSWER FROM CRICKET IS ALWAYS "I AM NEW", "I DO NOT UNDERSTAND YOUR QUESTION". I EXPLAIN IT TO THE CUSTOMER REP IN TERMS A CHILD IN KINDERGARTEN COULD UNDERSTAND!! NONE OF MY QUESTIONS ARE ROCKET SCIENCE! 10 TRIES AND 10 FAILURES. THEN THEY HAVE THE GONADS TO HANG UP ON ME!! CRICKETS IDEA OF CHAT SUPPORT IS A COMPLETE AND UTTER FAILURE. BUT, THEY SURE UNDERSTAND THE MONEY!!!

1 reply

Grod_Cricket
Userlevel 4

@8705040765  Sorry to hear that the chat bot is not working for you. We would like to look into this further for you. Please reach out to our support team on Facebook (m.me/cricketwireless) or Twitter(@cricketsupport) with the details of your issue.


 

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