• 15 May 2021
  • 1 reply

I purchased a Lg style 6 phone and used my insurance because it was damaged.  Now customer service has said because I used the insurance and paid $75 my insurance was dropped.  After reading the insurance guidelines it read you have up to 3 claims within a 12 month period to still be under warranty.  Every time I ask for a manager I'm put on hold then get disconnected.

1 reply

Userlevel 4
Badge +5

Hello @Ssmithl! Welcome to our Cricket Community Forum and thank you for your post. We are happy to look further into this for you. Please reach out to our support team on Facebook ( or Twitter (@cricketsupport) for further assistance.