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CRICKET DREAM 5G FINGERPRINT SENSOR

  • 29 August 2022
  • 5 replies
  • 431 views
D
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SO ON MY CRICKET DREAM 5G MY FINGERPRINT SENSOR WORKS ON ALL MY APPS EXCEPT FOR THE CRICKET APP. WHEN I GO AND SIGN INTO THE CRICKET APP I GO TO SETTINGS AND THEN DOWN TO FINGERPRINT WHICH IS ALREADY SAYING OFF WHEN YOU CLICK ON IT IT GOES TO ANOTHER SCREEN WHICH HAS A TOGGLE THAT WHEN YOU HIT IS SUPPOSED TO SLIDE OVER AND THE FINGERPRINT IS SUPPOSED TO COME ON WELL MINE DOESN'T. THE TOGGLE SWITCH MOVES OVER BUT IT STILL SHOWS FINGERPRINT OFF AND THERE IS NO SAVE BUTTON OR ANYTHING LIKE THAT. I'VE TAKEN IT TO MY LOCAL STORE AND CALL CUSTOMER SERVICE BUT NOBODY CAN SEEM TO TELL ME WHY I CAN'T GET THE FINGERPRINT TO STAY ON IN THE CRICKET APP DOES ANYBODY KNOW HOW TO HELP ME OUT? I WOULD APPRECIATE ANY ASSISTANCE. HERE ARE THE SCREENSHOTS SHOWING WHAT I'M TALKING ABOUT.

 

 

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Best answer by CricketSupport 2 September 2022, 02:39

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5 replies

Marlena_Cricket
Userlevel 3
Badge +5

Hi @djspin321 and welcome to the Community Forum! Please verify that you’re using the latest version of the app (2.9.17) and upgrade your device software for maximum performance of the app. Feel free to reach out to us via PM @CricketSupport if you need additional assistance. We’re here to help!🤗

J
Badge +1

Is this issue resolved completely? We are facing the same problem. this might help.
MYiClubOnline

D
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Hi @djspin321 and welcome to the Community Forum! Please verify that you’re using the latest version of the app (2.9.17) and upgrade your device software for maximum performance of the app. Feel free to reach out to us via PM @CricketSupport if you need additional assistance. We’re here to help!🤗

Yes. I have done everything including updating the app and my phone. I've uninstalled the cricket app and reinstalled it. There is nowhere that gives me an update. It says I have the latest version of the app and my phone says I'm all up to date. 

D
Badge +1

Is this issue resolved completely? We are facing the same problem. this might help.
MYiClubOnline

No the issue has not resolved. It worked on previous phones I've had. This is a brand new phone I just got a couple of months ago and have not been able to get the fingerprint on in the app itself all my other apps the fingerprint scan works. 

CricketSupport
Badge +5

Hi @djspin321 & @Jose6868! We’d like to take a closer look into your issue. Please send us a message to @CricketSupport and include the name on your account, your wireless number, and the type of device you’re using. We’re here to help!🤗

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