Cricket! You've Messed Up Hotspot Service BAD! 128kbs throttle with ZERO gig's used!

  • 13 January 2020
  • 2 replies
  • 34 views

Starting a few days ago the hotspot service that many of us pay EXTRA to have has been badly messing up. I noticed all of a sudden none of my Smart TV's would work, then I realized that my Hotspot speed was locked at 128kb... I thought it was a system goof and would reset when my service cycle started so I waited a few days until they charged me a new month. Now... I'm about to call my credit card and dispute the charges! The techs at Cricket have clearly messed something up and put hotspot accounts on restriction, even perfectly legit ones it seems! (Whatever QoS system you've activated is messing up BAD!)

 

A quick google search shows I'm not alone, and Cricket support is claiming everything from "tower maintenance" to "dual apn support" and everything thing else, which all ignores the fact that we are people who have had no issues with hotspot UNTIL whatever change was made happened a few days back. 

 

At this point I see no reason to stay with Cricket and I post this as a WARNING to anyone thinking of switching. Don't count on using hotspot! 

 

And to the Cricket people:

Yes. I have a plan that includes Hotspot

Yes. I am talking about a Cricket Branded Phone (that worked fine for hotspot until this)

No. I am not using lots of gigs.. In fact the current month shows near zero since you've broken the hotspot feature. 

 

I've already called in a been given the run around. At this point I feel like I've just been ripped off and will have to double pay my phone service this month just to switch to somewhere else so I can have internet service at home (via hotspot)


2 replies

Userlevel 4

@MurphreeJA When devices are tethered to your phone's Wi-Fi network, they use your rate plan's high-speed data. The more devices you connect, the more data will be used. Cricket's Mobile Hotspot feature uses your plan's high-speed data allotment for that line (10 GB of high-speed Mobile Hotspot data for Cricket Unlimited plans). After your high-speed data allotment is used, tethering speeds are slowed to 128 Kbps for the rest of the billing cycle.

Is it across all lines 10G use? Then yes, maybe the case. But i have a line below 10G and capped to 128kbps. Spent half a day trying to work today. Can i disable this cap? Please? I've ordered another SIM card for notebook now. Issue is that in some camping signal maybe so weak that to put a phone on the car roof and teather is the only option. $130 for 4 lines and on none tethering working is a quite bad. Verizon is almost same $140 for same amount of lines. Not sure if teathering also broken with them.



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