I have been a loyal customer for 2 years and today my phone decided to start acting up. I went online and was shocked at how much it costs to "upgrade" your phone. I spoke with an agent in chat that informed me that I was getting a $40 discount as a loyal customer. So just for giggles I went on like I was a new customer and the same phone I looked at was the same price offered to me as a loyal customer. I might add to this that I have 4 lines through Cricket and have NEVER been late with a payment.
I do not feel as if Cricket values my business. I like Cricket. I have never had an issue with coverage no matter where I am.
I would hate to have to change all 4 lines to another company. I came to Cricket from MetroPCS because of the customer service and lack of appreciation.
Best answer by do3908View original