dream 5g no good

  • 22 April 2022
  • 5 replies

Badge +1

I havent h0ad it 2 months and it wouldnt stay connected to the internet. Now after updating the screen is black and has a red triangle on it that says device is corrupt and shuts down. It cant be factory reset. Im getting a run around on getting a replacement. I get hung up on or told to do things ive repeatedly done. I just want it replaced and not with another dream.



Best answer by Julie_Cricket21 22 April 2022, 19:08

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5 replies

Userlevel 1
Badge +4


Thanks for sharing this experience with us. We recommend resetting your device to factory settings. 

  • A factory reset will return your Cricket Dream 5G to its default settings. Note: Your software updates will be maintained after the factory reset.

Click here for direction on how to factory reset

If the problem persists, please reach out to our support team on Facebook ( or Twitter (@cricketsupport) with the details of your issue.

Badge +1

It wont go into recovery mode just shuts off


Badge +1

fix the issue. my cricket dream will not connect to any wifi network. now it needs software update.


I have a cricket it about a year ago.this last update has screwed this phone up,it constantly says program has stopped as of today it started to minimize the window I have pulled up.another issue I've been having is that I use my phone to clock in and out of work,it will tell me I'm not in my area to be able to clock in and out sometimes.i don't think it is fair we have to put up with these crappy phones and pay a bit load for being a customer just to get a different phone. Even for the " free phone upgrade" they aren't free.


PS: the other thing it does randomly is open websites, don't even have to touch the phone it will do it.