I purchased a SamsungA52 on 12/5/21. Received the phone on 12/8/21 and installed the sim on 12/18/21. I went thru the activation process and the phone would not connect to the network. After spending an hour on the phone w/Customer service I was told that the chip was expired and that I needed to purchase a new one. Naturally, I refused and asked that Cricket send me a viable sim card and was told that was not possible. I want to know why.
I saw another post on this community where the customer had a similar issue w/a bad sim.and it said that Cricket would be sending a new card. I want the same service.
We’re sorry to hear about that experience. Our support team would be happy to look into this and assist further. Please reach out to our support team on Facebook (m.me/cricketwireless) or Twitter (@cricketsupport) with your wireless number and name on the account for further assistance.
Thank you for the link(s).