I purchased a SamsungA52 on 12/5/21. Received the phone on 12/8/21 and installed the sim on 12/18/21. I went thru the activation process and the phone would not connect to the network. After spending an hour on the phone w/Customer service I was told that the chip was expired and that I needed to purchase a new one. Naturally, I refused and asked that Cricket send me a viable sim card and was told that was not possible. I want to know why.
I saw another post on this community where the customer had a similar issue w/a bad sim.and it said that Cricket would be sending a new card. I want the same service.