Question

Expired Sim Card

  • 19 December 2021
  • 2 replies
  • 243 views

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I purchased a SamsungA52 on 12/5/21. Received the phone on 12/8/21 and installed the sim on 12/18/21. I went thru the activation process and the phone would not connect to the network. After spending an hour on the phone w/Customer service I was told that the chip was expired and that I needed to  purchase a new one. Naturally, I refused and asked that Cricket send me a viable sim card and was told that was not possible. I want to know why. 

I saw another post on this community where the customer had a similar issue w/a bad sim.and it said that Cricket would be sending a new card. I want the same service.

 


2 replies

Userlevel 4
Badge +4

Hey there @Jiminy ! 

 

We’re sorry to hear about that experience. Our support team would be happy to look into this and assist further. Please reach out to our support team on Facebook (m.me/cricketwireless) or Twitter (@cricketsupport) with your wireless number and name on the account for further assistance.

Badge +1

Thank you for the link(s).

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