I have been a Cricket Customer since 2016. We have 5 lines with them for myself, husband and 3 teenage daughters).
On Monday, I lost service on my phone (SOS mode) and I thought it was something with my phone. I tried a lot of troubleshooting methods and it wasn’t until I got home that I realized my daughter’s phone also wasn’t working. I held for 35 minutes for customer service- only to be disconnected. When I tried calling back, customer service was closed for the day.
On Tuesday, I spent about 3+ hours on the phone with customer service. They opened a ticket. About an hour later, my two other daughters lost service as well.
This morning, I call again and am told that my husband’s phone is in process of being ported too and pretty soon there will be NO PHONES in our household. My husband uses his phone for work- this is an extremely distressing situation.
SOMEONE AT CRICKET PLEASE HELP!
I did not authorize this!
Best answer by CD_CricketView original