FRAUDULENT PORT! No one will help!

Question

I have been a Cricket Customer since 2016. We have 5 lines with them for myself, husband and 3 teenage daughters).

On Monday, I lost service on my phone (SOS mode) and I thought it was something with my phone. I tried a lot of troubleshooting methods and it wasn’t until I got home that I realized my daughter’s phone also wasn’t working. I held for 35 minutes for customer service- only to be disconnected. When I tried calling back, customer service was closed for the day.

On Tuesday, I spent about 3+ hours on the phone with customer service. They opened a ticket. About an hour later, my two other daughters lost service as well.

This morning, I call again and am told that my husband’s phone is in process of being ported too and pretty soon there will be NO PHONES in our household. My husband uses his phone for work- this is an extremely distressing situation.

SOMEONE AT CRICKET PLEASE HELP!

I did not authorize this!

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Best answer by CD_Cricket 13 April 2023, 02:04

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CD_Cricket · Accepted Answer

Hello@dmwheelock, we can look into this for you. Send us a PM at @CricketSupportwith your phone number, name on the account, and details of the issue. You can alsoreach out to our support team on Facebook (m.me/cricketwireless) or Twitter (@cricketsupport) with the details of your issue.

dmwheelock · Answer

I am currently back on the Cricket “customer service” line- I asked to be transferred to a supervisor so the ticket can be updated with the information I got from the Carrier that my numbers have been FRAUDULENTLY ported to- and it must be the same supervisor that hung up on me earlier when my husband was asking VALID questions. We have not been rude- I’ve actually cried- and this is VERY SERIOUS.

This supervisor is not answering the call. For over 10 minutes.

SOMEONE at Cricket needs to take this more seriously