Hot Spot and Android Phone Eligibility

  • 11 September 2019
  • 2 replies
  • 42 views

I've been a happy cricket customer for a few years now.  Job changes made mobile hotspot increasingly attractive/important. 

Using this list of eligible phones (https://www.cricketwireless.com/support/mobile-wifi/hotspot-eligible-phones.html#), I went out and purchased a Galaxy S10.  I then upgraded my phone plan to include hot spot.  But it wouldn't work.  After a few hours of frustrating conversations with customer support, I was informed that BYOD (bring your own device) Android phones are not eligible for hotspot.  The list says they are.  I was told the only solution was to switch to an Apple phone or buy an S10 straight from Cricket.  

I can find no place on Cricket's website that provides this critical piece of information.  If this is in fact the case (please verify, I'm not confident in the customer service rep's answer), Cricket, can you please make this apparent - I and others relied on that information to make large purchasing decisions.  

Cricket, I would love to stay with you, hotspot is a big deal for me right now.  What is the real story here?

Others, beware that if you have a BYOD Android you may not be able to make hotspot work.  Please make decisions accordingly.  


2 replies

Userlevel 4

Hello @djbliss2000


We apologize for the confusion and than you for bringing this to our attention. At this time most BYOD Android phones are not eligible for hotspot.

Hello @djbliss2000

 

We apologize for the confusion and than you for bringing this to our attention. At this time most BYOD Android phones are not eligible for hotspot.

 

This is absolutely a misleading business practice on Cricket’s part.  This is literally not listed anywhere on the web site. I literally ran my IMEI number AND checked if the phone was compatible with mobile hotspot: answer yes on both accounts. Got 4 different answers from 4 different customer service reps. This kind of bait and switch is what causes companies to lose customer permanently.

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