Upgraded to the Samsung galaxy a32 5g about 3 days ago. From the very beginning the hotspot did not work. Have tried literally every possible troubleshooting step. Stumped about 5 tech support people. I cannot exchange the phone without paying more money, but at the same time I have a phone that never worked right and for all intents and purposes is defective at best.
How can I replace my phone for one that actually works without having to pay another upgrade fee and activation fee?
Phone was bought from cricket, is compatible with hotspot, works perfect except it notes any hotspot connection.