Hotspot rollover?

  • 8 November 2020
  • 5 replies
  • 832 views

I have the unlimited with hotspot plan. Will the 15 GB rollover into the following month? And if I purchase an additional 15GB one time purchase will any of that rollover to the next month? I am a single mom and had purchased these for my kids to have service at home for school. School reopened and we didn’t use as much as planned but not we just found out that they will more than likely be closing down due to the increase of cases in our area and my billing cycle ends tomorrow.

5 replies

Userlevel 4
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Hi @Cfabbott86 

 

Thanks for commenting. There is no rollover data available, any data that you do not use before the end of bill cycle would be forfeit. 

That's not fair. Unused data should roll over! If you fill up the gas tank in your car and you don't use it all by the end of the month the gas station needs gets to take all of the gas that you did not use. Make a sound like a crazy analogy but it is the truth. If I buy 15 GB extra during a month oh, why would that not rollover? that sounds like stealing from the customer.

Userlevel 3
Badge +1

Thats a terrible analogy. Your gas tank is a product of pay once service while your phone bill isnt. Plus the contract says that data doesnt roll over month to month. It cant be stealing if its stated in the T&C in the beginning 

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That's not fair. Unused data should roll over! If you fill up the gas tank in your car and you don't use it all by the end of the month the gas station needs gets to take all of the gas that you did not use. Make a sound like a crazy analogy but it is the truth. If I buy 15 GB extra during a month oh, why would that not rollover? that sounds like stealing from the customer.

Agree with your point and I think that is not fair at all.

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Thats a terrible analogy. Your gas tank is a product of pay once service while your phone bill isnt. Plus the contract says that data doesnt roll over month to month. It cant be stealing if its stated in the T&C in the beginning 

That’s the perfect analogy. Apparently you missed the part where they said “ If I buy 15 GB extra during a month oh, why would that not rollover? that sounds like stealing from the customer.” Which is exactly what cricket is doing by not allowing additional hot spot purchased to roll over. It’s fine for the original not to roll, as per terms. But if we pay extra for the additional data and they take it, that is in fact stealing from the customer.

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