Service Features

  • 593 Topics
  • 1,670 Replies

593 Topics

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HelpPaparazzi
asked in Service Features

Referral credit not received as promised

So I took my two old friends into a store to change service from T-Mobile to Cricket. After a grueling 3 hours of trying to port over their phone numbers, I was told I would be contacted the following day regarding the referral credit. That call never came. I was told to send them my referral code via email, which I did, but their service was already activated by that time (we were literally still waiting at the store). She couldn’t figure out how to apply the credits after service had been activated and said she would chat with her manager and get back to me. The app only shows the progress as “referral codes sent” and won’t move to the “claimed” stage. This is frustrating because Cricket hyped up this referral process.

2
H
2 years ago
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ShawnGessfordPaparazzi
asked in Service Features

sims card and if it is going to be locked if I put it in my old phone or will it work for me ?

Will the sims card work in any other cricket phone or will it lock up the card if I try it and it won't work in the phone that I have it in now because I don't have any way to get it charged and the cricket store is a very long way from me and I am going to be without a phone if I don't do anything to get the problem solved and I have a good phone just not sure if I can do that and I am not going to get the answer from the bot or I would already have the answer to that question and I don't have any time to wait for a live person to help me out with the damn simple question I am asking 

1
jdor_Cricket
2 years ago
M
Mslitew8Extra
posted in Service Features

Cricket cancelled my 22+ year phone number

I've been a Cricket customer for over 22+ years.  Prior to Cricket, the cell phone providers used to be PrimeCo, US Cellular which has been bought over the years which is now known as Cricket.  Over the years, I have never missed a payment and always encourage others to use the Cricket Company as their cell phone provider. My phone number has been my main source of communication with my family, friends, career, business purposes, coworkers, and other accounts over the years. I recently wrote to Cricket Wireless because they abruptly shut my phone service off on Thursday, February 11, 2021.  I noticed that I haven’t received any sort of communications throughout the night.  I replied to a sent text a message that was not delivered.  I also couldn’t make any phone calls whereas I discovered an error message kept scrolling across my phone screen…. "SIM not provisioned MM2".On Friday morning, February 12, 2020….I went to the Cricket store about my phone connection. The store representative

2
K
2 years ago
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cricketuser_79Extra
asked in Service Features

Lost phone

I lost my phone, is it still possible to keep my old phone number?

1
Julie_Cricket
2 years ago
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C3vettefanExtra
asked in Service Features

Textmail subscriber?

I have a friend with Cricket Wireless, and whenever I try to call them it goes to a voicemail call text mail subscriber. What's happening? Doesn't Cricket have a regular voicemail? I can't even find textmail on Google. Any ideas/suggestions? 

1
R
2 years ago
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MurdamExtra
asked in Service Features

service

Is Cricket having issues with this weather? It seems that service is slow.

15
nooor
6 months ago
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kellyfamily7Paparazzi
asked in Service Features

WiFi enabling give error message

WE ARE BEYOND FRUSTRATED!! Two weeks ago, our Wi-Fi calling just shut off.  We had been with ATT for 24 years - always had Wi-Fi calling when it became available. We switched to Cricket. We had it for a few weeks and it just switched off. When we go to enable Wi-Fi calling, we receive an error.It say: “ACCESS DENIED - You don’t have permission to access http://www.cricketwireless.com/v1/wificalling/subtoken/ on the server. Reference# 18.4505e8ac.1613195266.29835f5”We have spoke to 4 reps on 611 over the issue. We went through the trouble shooting playbook every single time! Take out Sim Card, put sim card back in. Clear out Network settings. Restart Phone. Put phone in airplane mode - get data off of your Wi-Fi. Turn Wi-Fi off - get data of of phone. Update iPhone to 14.4 software,ect… TOTAL INSANITY to have to go through FOUR times.  One rep gave us the customer service number to Apple. The tech said the key to our problem is in the error message - cricketwireless denied you access no

6
W
2 years ago
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ElenaPaparazzi
asked in Service Features

website and phone system wont let me buy hotspot!!!

The Cricket Wireless app and the Cricket Wireless website will not let me buy mobile hotspot. I've done it many many times before on the website is simply not working. I've also tried to do it over the phone, which I have done many many times before, and the phone system won't even give me an option to buy hotspot. It's been taken off of the phone system. It says that there is customer service until 11 p.m. and that's b******* because I keep calling them at 8pm and they won't answer or help me it just says that they're gone and to call back at regular hours. It would be nice if the website or the phone system could give an explanation as to why it's not working. Really really frustrating to the point that it gets me very pissed off

2
E
2 years ago
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MankranePaparazzi
asked in Service Features

How Do I Know if Stream More is Working?

Stream More is on. How do I know if it's working on any particular streaming site? 

2
M
2 years ago
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TibiExtra
asked in Service Features

No service in West Lakeview Chicago

I woke up this morning with the VoLTE in my phone's notification bar. If I turn off wifi I have no internet connectivity. Is Cricket down in my area? West Lakeview in Chicago. 

1
jdor_Cricket
2 years ago
J
JaycoPaparazzi
posted in Service Features

Cricket removing my phone from their service overnight

Late last night (02/06) at 2 am I received a text from Cricket stating that: "This device is not eligible for activation on the Cricket network. Cricket's High-Definition voice network requires use of a compatible device..." The next morning, less than 12 hours later, my call, text and mobile data was promptly shut off. I'm just at a lost for words. In the course of less than 12 hours, my phone is unusable on their network. I currently have a unlocked Oneplus 7 Pro. When I bought the phone last year, I made sure that it would work with Cricket, who uses the GSM band. The phone has high-definition voice over network, and voLTE. It's a 4G LTE phone. Everything checks out. I should have been able to use the phone for awhile on their network. I've honestly loved Cricket with their cheap, (at least in my location) reliable service, unlimited talk/text and data. So to say the least, I'm pissed off. I'm writing this here to ask if others are having the same problem or heard of this. For now,

8
F
2 years ago
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yokin128Extra
posted in Service Features

I believe I found a fix to a Cricket network issue!

ANYONE HAVING INTERNET CONNECTION ISSUES, I BELIEVE I FOUND A FIX!Skip to TL;DR if you're just wanting the fix.If you're with Cricket, open letter for you at the bottom.Don't know if anyone else has had this issue, but the last few months I've been having some connection issues. Assumed it was because of my cheap J2 Pure that was the issue so I ignored it thinking nothing could be done until I could replace it. I upgraded to a 2020 5G Galaxy A51 with a new SIM ten days ago and this problem persisted.I could be streaming YouTube or Spotify in the background and at random times one or two apps just completely "lose connection" while the others continue working showing 4G/WiFi.Facebook, YouTube, Google Chrome, Firefox, messenger, one or two of them will just completely lose connection for five to ten minutes randomly while the others continue working and nothing I did would bring them back online.Not closing, not force closing, not rebooting.Started suspecting an issue with Cricket since

2
D
4 months ago
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cwanghkuExtra
asked in Service Features

International not working in China

I have a phone number from Cricket but I left US and currently am living in China. I added the international feature ($5) to my plan but my phone still says “no service”. How can I receive calls and SMS in China?

1
jdor_Cricket
2 years ago
V
vasabunExtra
posted in Service Features

Help with the choice of fieldwork software

Hello!Help me please if u can! I want to start a field work business. High-quality software significantly increases business efficiency.The main criteria are convenience, a wide range of tools, and price.I know that many pest control companies fieldworkhqI basically stopped at it, tell me if you know something else about it. Or maybe if you used it.Thanks in any case!

0
V
2 years ago
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shafirsPaparazzi
asked in Service Features

Support for Custom ROM

Hello,I really would love to have an ungoogled phone.  Will Cricket Wireless work on the phones with Lineage OS or E.Foundation  without GApps installed?If so, would any additional packages need to be flashed in addition to the base OS? Thank you!

3
R
10 months ago
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DALoganExtra
asked in Service Features

Service bars showing only one or two

Is the service getting spotty, there are only one or two bars showing. This started happening about four days ago. 

2
H
2 years ago
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DeVo35Paparazzi
asked in Service Features

Cricket Call Defense vs HIYA

According the Cricket, I have a service called Cricket Call Defense which monitors and blocks spam calls.Cricket also advertises the HIYA app, which appears to do the same thing as Call Defense.Is HIYA even needed if you already have Call Defense?

1
D
2 years ago
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gwill1010Paparazzi
asked in Service Features

Only one person I can't get texts from...

I did a factory reset on my Oneplus 6, put in my wife's simm and set it up.  Everything works fine except she can't receive texts from our son who is on the same account.  She can send him texts.  I've checked for blocking and deleted the contact.  She can receive group texts from him.  Tried clearing the storage an cache under apps.  No clue what else to try.

2
G
2 years ago
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jtt102719Extra
posted in Service Features

Text message and call history

I am beginning the process of divorce, and I was wondering if Cricket keeps logs of messages and/or calls that could be subpoenaed if needed? If so for how long are they kept? Also, if texts are kept is it just the number of who was texted, or is it full messages? Thanks!

3
T
2 years ago
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bglennPaparazzi
posted in Service Features

Why are there ne rewards for customer loyalty??

I just did the math. The LG fortune 4 would be $0 for new customers. It would be $99 for me, a reliable and returning longtime customer. It is originally $139. A $39 savings for a loyal customer is horrible. But then you add the $25 upgrade fee id have to pay. That makes for a grand total of $14 in savings for me. So to review, a new customer saves $139 and I save $14. The question is why is there no actual savings for existing customers? And please don't give me the referral crap. No one knows enough people to sustain a steady savings with that program.

1
Julie_Cricket
2 years ago
BeccaH1012
BeccaH1012Extra
asked in Service Features

Removing features through app

I no longer need the extra data nor hotspot features through my phone, in looking through the mycricket app there is every avenue imaginable to add anything to a line of service but I can't find one to remove a feature , can someone please help me find where to do this at....

3
V
3 months ago
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mwtemp1Paparazzi
asked in Service Features

Cached Caller ID

I work for a local telecom provider. One of our customers is reporting that their outbound caller ID is showing up incorrectly on Cricket Wireless customer's devices. I've verified that their CNAM is correct, and I suspect that Cricket's database just needs to be updated.Can somebody who works for Cricket give me some direction? I'm not even sure who to call to try to get these records updated.Thanks in advance. 

3
V
1 year ago
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DoriDExtra
asked in Service Features

Format changez

The new format that you have out on the cricket phones are awful. Not only has it changed the way I call and text, it also changes the way I am allowed to look up items even the back and return buttons have changed. My whole family hates it. It's a terrible inconvenience. Shame in you cricket

1
D
2 years ago
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Cfabbott86Extra
posted in Service Features

Hotspot rollover?

I have the unlimited with hotspot plan. Will the 15 GB rollover into the following month? And if I purchase an additional 15GB one time purchase will any of that rollover to the next month? I am a single mom and had purchased these for my kids to have service at home for school. School reopened and we didn’t use as much as planned but not we just found out that they will more than likely be closing down due to the increase of cases in our area and my billing cycle ends tomorrow.

5
J
2 months ago
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MeebeePaparazzi
asked in Service Features

Customer service

I have been a loyal customer for 2 years and today my phone decided to start acting up.  I went online and was shocked at how much it costs to "upgrade" your phone.  I spoke with an agent in chat that informed me that I was getting a $40 discount as a loyal customer.  So just for giggles I went on like I was a new customer and the same phone I looked at was the same price offered to me as a loyal customer.  I might add to this that I have 4 lines through Cricket and have NEVER been late with a payment.I do not feel as if Cricket values my business.  I like Cricket. I have never had an issue with coverage no matter where I am.I would hate to have to change all 4 lines to another company.  I came to Cricket from MetroPCS because of the customer service and lack of appreciation.    

6
S
5 months ago

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