Service Features

  • 548 Topics
  • 1,529 Replies

548 Topics

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XsjPaparazzi
posted in Service Features

Data is too slow!!

LTE data is very slow for me recently. I don’t know what’s wrong. Most of time download is less than 1 Mbps. Before pandemic, I remember it usually was about 6 to 7 Mbps. I tested using another virtual carrier, which also use AT&T networks, with the same phone same location almost same time, it has more than 10 Mbps. Please help. Thanks.

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M
1 year ago
X
XsjPaparazzi
asked in Service Features

Cricket data is too slow

LTE data is very slow for me recently. I don’t know what’s wrong. Most of time download is less than 1 Mbps. Before pandemic, I remember it usually was about 6 to 7 Mbps. I tested using another virtual carrier, which also use AT&T networks, with the same phone same location almost same time, it has more than 10 Mbps. Please help. Thanks.

3
S
2 years ago
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beeson76Paparazzi
posted in Service Features

Wifi Calling and Text Messages...what that means

Cricket website says:  "You can communicate through calls and text messages over a Wi-Fi network using Wi-Fi Calling. You'll need a Wi-Fi Calling capable device and an active Wi-Fi network. If cellular coverage is weak or unavailable your device will route calls and texts via Wi-Fi. For example, when in poor coverage areas or when your device is in airplane mode with Wi-Fi enabled."Please someone who has experience with this wifi calling tell me what this means.  Is it just text messages or video/picture messages?  Is it both?It just seems hit or miss on sending messages with pictures or even gifs.  Sometimes they send fine, and other times, they are  'undeliverable'.  We live in an area of poor Cricket coverage.  So wifi calling is valuable to us.  I have had Cricket support tell me directly that we cannot text over Wifi Calling.  I then proceeded to show them what their website says, and they say...please hold, we will look into it.Text me

1
B
2 years ago
K
KillerOfDemonsExtra
asked in Service Features

Please add parental controls

i know this isn't a feature but this is needed.  

2
L
1 year ago
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TheMadScientistStuntman
posted in Service Features

Still no answer on hd calling

So cricket says wifi calling and volte not possible on byop Android but yet if i provision both on my cricket stylo 5 and sim swap both options work on any device I've tried currently a note 10 f model dual sim. My volte and wifi calling both work for about 6 hours until cricket reprovisions my account and messes everything up.

2
T
2 years ago
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ekavanaughExtra
posted in Service Features

questionable store relocation

Our local store just relocated to a strip mall that is not visible/in an area I would not have sent my mother alone to open her Cricket account.  I also went during store hours and the lights were off and lock on the door. I am already a customer so brought my mom over online, but where can I give Cricket feedback about this new store?

0
E
2 years ago
V
Vgonza1987Paparazzi
asked in Service Features

Throttled data speed

I have noticed that often times my data will become throttled so slowly to the point of becoming totally unusable (like I'm not even able to perform a speed test or do a google search). This occurs even tho I have the fastest unlimited plan available with cricket (8mbps) and occurs regardless to how far into my billing cycle or how much data has been used for the month. This can often be resolved by putting the phone in airplane mode to disconnect all data services and then switch it back. After airplane mode is turned back off and reconnects to the mobile data, the speed returns to normal. I'm not sure if anyone else has experienced this but figured I'd ask just in case. (However on occasion, I've had to do this multiple times within the same 10 min period bc the connection speed keeps dropping below 0.01mbps which can be frustrating). It is esp problematic if I am using my mobile hotspot or am logged into a secure site for something important like paying bills or purchasing something

8
D
10 months ago
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eameamExtra
posted in Service Features

Good reps at Cricket , are RARE and they should be rewarded!!!!!!!!!!!!!

Good reps at cricket are hard to find. Here is my 2 day experience (Wasted time about 6 hours total, 4-6 terrible service people, and 2 GREAT service people. 1. Website features are terrible, so self service is virtually impossible (you need a new program team, as others are complaining as well). 2. I call cricket customer care, and get put on hold for 20 minutes, I get a person with a strong accent, making it impossible to communicate. She transfers me and the call drops. 3. After two more failed attempts , I get a service rep that tells me I have to go to the store where I purchased the phone to get help. 4. I drive all the way down to the store, and the store rep tells me he can not help I have to go back home and call cricket . 5. I call cricket customer care .. I again get connected. Woman named Alexandria answer the phone and claims she can not hear me?? I try and speak for 5 minutes.. and she then says  - I am hanging up the phone due to inability t

0
E
2 years ago
Ivetteangel1
Ivetteangel1Extra
asked in Service Features

Purchase

Is it possible to purchase a cricket device without a plan? The phone that I want to purchase will be provided with a cricket plan ..it will be a gift . The person I am buying the phone for already has cricket. My question is can I purchase a phone without a plan .. and then active the phone to his plan and deal he has ? I don't need a new phone line or deal. I just want to purchase a new upgraded phone for his birthday.

1
D
2 years ago
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sipi41Paparazzi
asked in Service Features

5G apn

I would like to know if you can provide me with the APN settings for 5g. My phone is the Motorola Edge 5G (factory unlocked) capable of using 5g, I did check also the coverage and yes, we have in my area but, how to access 5g? please post this info, thank you.

11
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1 year ago
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Megan93Extra
asked in Service Features

Hotspot charge

I purchased the hotspot last night on the wrong phone line i didn't realize until after I paid $10. I automatically cancelled that feature now it says pending removal. I never used the feature. I want a refund for it.

2
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2 years ago
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mwade1Paparazzi
posted in Service Features

hotspot

I have a Samsung Galaxy Halo and since the pandemic broke into our lives your company added 15GB data and mobile hotspot to our lines. Thank you! Today, 8/13/2020, the hotspot was turned off. I liked it so much I decided to upgrade my plan to Unlimited and More which includes 15 GB mobile hotspot. After upgrading I noticed the hotspot still doesn't work. It worked before?? Your list of hotspot eligible devices doesn't list my device. Guess I don't understand why it would work before but not now.

2
M
2 years ago
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daywoodExtra
posted in Service Features

SSL errors with mobile hotspot device

I am using the standalone Cricket (Netgear) hotspot device and I keep getting SSL errors that keep some websites from loading at all and others only after repeated retries. I’ve tried it with different browsers and get the same problem. I also have problems loading some programs in streaming apps on my ROKU, getting some variation of the message that there was a problem and to try again later. It would not surprise me to learn that these were also SSL problems preventing a secure connection with the streaming service. I don’t have any of those problems using the same browsers and ROKU with my traditional ISP. Any suggestions?

1
Z
11 months ago
4
4047974813Extra
posted in Service Features

Cricket rates

It seems like cricket come up with new charges every month. I pay $60 a month for unlimited data. I pay my bill now i see some faulty note on the data plan that says unlimited deluxe data or some bull is $72. Its starting to look like cricket is getting greedy. Now my data runs slow. Really slow. But its supposed to be unlimited data. A rip off

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4
2 years ago
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rsanterPaparazzi
posted in Service Features

phone issue

Hi, my name is Rita SanterI have been a customer for a few years and my husband & I are consider great customers because we always pay our bills very early. In my opinion, i think it would be good to treat the good customers great but in reality it's the opposite. I bought a Nokia 3.1 at least 2 months ago and this phone is consider one of the worst phone that i ever hold in my hand. My phone was unable to get charged and retain the charges for days so this morning i went to the dealer where i bought the phone and he had told me that they have been having issues with that bran to call and the warranty dept would take my info and send me a new one but to my surprise i  was being tossed around like a rug. I started my process early in the day and it's almost 7 PM the problem is not solved. We are living in a difficult time so understand the customers and help them solved their problems can be an A+ for any company but for cricket i give you a F- because your people don't underst

3
bola88
1 year ago
T
TheMadScientistStuntman
posted in Service Features

Hd calling

I got a 973f s10. Either way. I can put my sim in my style 5 provision my wifi calling and my hd calling but crickets system does something a few hours later after I swap my sim back to my s10. But in the mean time my wifi calling and hd calling work awesome till the system reprovision happens.So is cricket telling me my s10 is not hd compatible and my phone wont work when they shut down the 3g network. Well cricket dont you think you should figure out how to properly provision byop since I can make it work I'm sure you can. I did on my s9 by sim swap method. Provision swap back enable. And call cricket and lie and say the system showed I was on my s9 but like and tell them I'm actually on my style 5. And give them the imei. HD and wifi calling worked awesome for over a year.

3
T
2 years ago
H
hesboliExtra
posted in Service Features

When is cricket getting 5g

Are has 5g currently,but when will it trickle down to us on cricket?

1
jdor_Cricket
2 years ago
G
GeneralWaffleExtra
posted in Service Features

Hotspot stopped working all of sudden

Hi! I have a Galaxy S7 Edge phone that was running my mobile hotspot just fine this morning but now all of a sudden when I turn it on, it says I don't have it in my plan. I then proceeded to upgrade to the $60 plan and still get the same message when I try to turn on the hotspot. I am so confused right now :(

1
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2 years ago
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GeneralWaffleExtra
asked in Service Features

Mobile hotspot problem

Hi! I have a Galaxy S7 Edge phone that was running my mobile hotspot just fine this morning but now all of a sudden when I turn it on, it says I don't have it in my plan. I then proceeded to upgrade to the $60 plan and still get the same message when I try to turn on the hotspot. I am so confused right now :(

1
D
2 years ago
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Cpsmith92Extra
asked in Service Features

Hotspot has no internet

I have a Nokia C5 Endi and my hotspot will not work. I can connect my devices to it but there is no internet connection. I had a Nokia 3.1 Plus and it had the same issues that's why I bought the C5. I have chatted and called cricket but still have this issue. Does anyone know what to do? I'm so close to just saying bye to cricket and going back to pageplus. At least they work like they say they will. And yes I have done ALL troubleshooting from my end. Never had a problem with my hotspot until after I got a insurance replacement on my 3.1 about 3 months ago since then I haven't had hotspot that I'm paying for.

3
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2 years ago
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RowdyPaparazzi
asked in Service Features

Cannot download apps, pdf files...nod

MMS not working...mmsc setting in apn keeps defaulting to sprint automatically. Had my unlocked lg g6 on consumer cellular for 2 years with NONE of the issues described. Also will not download any data...no apps...no pdf files...NOTHING

2
R
2 years ago
K
KaistonGageExtra
asked in Service Features

Cricket needs to come clean on RCS messaging?

RCS messaging has become the default messaging platform for Android phones. Last month mine and my wife's phone (both Moto G7+) briefly had RCS messaging for two full days before it stopped working. At first trying to access this function via the settings gave me an error "your carrier does not currently support this function." The next day it worked again, then again stopped working. This time the https://100001.onl/ https://1921681254.mx/ https://happymod.site/ warning changed to "your device does not currently support this function." The second warning I know is untrue as it worked just fine the day before.The only answer has to be cricket is actively blocking this function. I don't know why. Maybe it's a stall until they find a way to monetize it or maybe they're doing it to force people to buy one of the few phones they allow it on. Doesn't matter to me, I just want it to work.Barring that, I want an explanation why cricket is blocking it.

1
D
2 years ago
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tnmathes765Stuntman
posted in Service Features

Caller ID & Call forwarding grayed out on new phone

I recently changed phones in my plan from a 4 yr. old Motorola X Pure to their new Moto G Power.  I switched the SIM card from the old phone to the new one, that went smoothly but there's one glitch with the phone, the Caller ID and Call Forwarding options in the phone app when selected bring up a pop-up message "Network or SIM Card error) when selected.  The features worked just fine in the Moto X (Android 7); the new phone is Android 10.  Both were factory unlocked when purchased.I contacted Cricket support, or what passes for support, to be told "it's the phone".    Makes no sense since this is ALL on the network side.  I contact Motorola, they say the carrier is blocking the features (which I assumed all along).  I look in forums here and elsewhere and it was always the  carrier at fault.Any way out of this except the cop-out from Cricket (except switching to another carrier, which I am considering based on recent problems, like calls th

8
T
2 years ago
F
fordw16Paparazzi
posted in Service Features

Not receiving calls

For almost a year now I have been asking cricket for help. My phone does not receive calls. Its not the device because I have switched phones and still get the issue. Its not the signal because my wife gets her calls. It even happens when I am traveling out of state over 500 miles from my "normal" area. My wife and I will be in the same room and she will try to call to see if it will work and still nothing. The phone doesnt even register a missed call. All cricket has done for me is say turn your phone off we will send a signal your account is in good standing. What else can I do???

9
R
2 years ago
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MrMachadoExtra
posted in Service Features

International calls - What do, you have to do to be able to call someone in Dubai, UAE?

0
M
2 years ago

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