Service Features

  • 610 Topics
  • 1,700 Replies

610 Topics

K
ksymonds30Extra
asked in Service Features

Can’t order anything online, says credit card not processing

I’ve been a loyal customer of Cricket for 7 years now and every time I try and order a new phone from the website I always have trouble. When I ordered 3 phones in March the issue was that the address I was using and address of card don’t match up. I was talking thru chat and finally got it to work somehow. Most of the time I have to go to a store and buy it that way. So this time I’m trying to add my son to my plan and the same thing happened. I even tried my boyfriends card and it says that his card isn’t valid but yet he has used it ordering stuff online all the time. You guys really need to get this figured out cuz I’m sure your losing customers and I’m not going to keep dealing with this. At this point I might as well pay more for phones and service thru your competitors to have to deal with this hassle. I know I’m not the only one with this problem and I have contacted Cricket on Facebook but got blown off. Figure it out your I go elsewhere. 

3
D
1 year ago
F
Funsize69Extra
posted in Service Features

Can you look at Call or text logs for active lines

I was looking to see if anyone knew if there was a way to pull up a call or text log for lines on your account what does anyone know if support can do it?

2
S
2 years ago
bigbillsd
bigbillsdA-List Star
asked in Service Features

Newest Netgear HotSpot LM1200 won't activate on CricketWireless? (new product Jan 2021 from Netgear)

The LM1200 is Netgear’s new Hotspot offering and Cricket IMEI checker says they won’t activate it.  Verizon & T-Mobile will and ATT doesn’t have an IMEI checker anymore, their support staff said I need to drive to an ATT Store had have them put a SIM in it to determine.  The Modem is a CAT 4 LTE modem.  What’s going on with Cricket?   Just because a modem is 3g capable doesn’t mean they need to can it.   What am I missing about the 3g capable devices, will they stop working on LTE too?

2
bigbillsd
2 years ago
C
ChenonaExtra
asked in Service Features

Sam's Club Membership

How do I apply for the Sam’s Club membership? This website is not very user friendly. Thanks for any suggestions on applying. 

1
J
2 years ago
U
unhappy1Extra
posted in Service Features

Customer Service is Terrible

I find it hard to believe that such a large company does not have a customer service survey, or some avenue available for customers to leave feedback about their experience. I had a chat with Andrea M. online and she was terrible to chat with. She wasted my time and has left an awful taste in my mouth about this company. Good riddance. 

9
J
2 years ago
A
AkirkcarleyPaparazzi
asked in Service Features

150GB iCloud Storage—How do you access it?

How do you access the free 150gb iCloud storage through myPhotoVault? It shows I only have 2gb storage on there right now. 

2
A
2 years ago
P
PapyrusExtra
asked in Service Features

Test Topic

test 

1
C
2 years ago
H
HombrestevePaparazzi
asked in Service Features

new data throttling

What happend to cricket getting rid of the 8mb down and having 5g my phone is on 5g and when I speed test it shoots up to 75 for a second and right back down to 8

4
Marlena_Cricket
2 years ago
K
KaylaRoseExtra
posted in Service Features

Wifi calling just doesn't work.

Neither me or my grandma are able to use wifi calling.We bought our phones from cricket very recently and gave been having this problem from the start. They are cricket phones, with cricket SIM cards, etc. Not once has WiFi calling worked. I have researched this and called support and no solution was found. I've tried everything I can. I've checked and our phones are on the supported devices list. Wifi isn't an issue. It works fine. Wifi calling and texting used to work fine when we used Verizon. We live somewhere without good cell service so my grandma can't use her phone to call anyone when she's home.

2
K
2 years ago
L
LegomanPaparazzi
asked in Service Features

MMS sending not working

Hi,I have 4 phones on a family plan, for over a year now.  Just today, none of the phones can send MMS texts.   A return message from "#" will say "Message not found".   I sent an MMS to someone from another carrier -- same thing.   That person then sent me an MMS, and I received it as normal.SMS works both ways, MMS can be received, but can't sent MMS.  Checking our data usage from the app shows only my phone at 2.8GB usage with the rest <1GB, and we have "unlimited" on each line.Anyone else having an issue with MMS today?Thanks...

7
M
2 years ago
B
Bigmike189Extra
asked in Service Features

can i access my att cloud messages with my styleo

I downloaded the AT&t cloud app but I can't open it on my Stylo 4 Android. I'm not sure if it's because I have a Cricket plan or if my phone's just not compatible with the AT&t cloud. 

1
C
2 years ago
M
Mehdi1Extra
posted in Service Features

Worst prepaid (data cap)

We're almost in 2020 and the data speed is less than 5mbps??? Why is cricket capping their data... this is my first snd last month with cricket

2
C
2 years ago
B
Brilopez806Paparazzi
asked in Service Features

sams membership

So i get if we have not gotten our code by email or text to go on facebook or twitter .. well what if we dont have either what now? This is too much its always the runaround😑

2
B
2 years ago
P
Ph0ne1Extra
asked in Service Features

Never Received Phone

I ordered a phone in September which UPS lost, therefore I never received it. I have worked with UPS on them saying that they take full responsibility, and will pay for another phone, but will need Cricket to sign paperwork to allow me to get a new one. No matter how many times I and UPS has reached out to Cricket, they have done nothing. I talk to people on the phone (Cricket Customer Service) and they either say that there is no case or that it’s UPS that I have to deal with.  On top of this, I have received an email saying that if I don’t activate the phone, I will lose my service. I don’t have the phone! How can I activate something that I don’t have? Will I lose service on the phone I already have? What can be done about this? I just want my phone or my money back. 

1
jdor_Cricket
2 years ago
B
Brian5154Extra
asked in Service Features

terminating a line

I have two lines in my account I need to terminate my secondary line 

1
C
2 years ago
B
Brndy32179Extra
asked in Service Features

sams membership

I got a text about my sams membership but haven't gotten the code 

5
B
2 years ago
R
RachealDanielle22Extra
asked in Service Features

Cannot login to website or app

I can't login to my account through the website or the app. It always says my account service failed. I know I have service. I know my username and my password, but still nothing works. It always just stays on the login screen. 0/10 stars. 

3
E
2 years ago
E
eremeyaPaparazzi
asked in Service Features

Website blocking

Does Cricket block websites?

3
R
2 years ago
H
HarleyExtra
asked in Service Features

HBO MAX error code

tried to set up hbo max on my new iphone 12 pro max. says can not verify subscriptionuninstalled app on iphone , reinstalled app still same issue. logged into my cricket with no issues.HBO MAX keeps saying can not verify subscriptionI have the unlimited cricket more phone plan.HELP

1
L
2 years ago
B
bobellis612Paparazzi
posted in Service Features

Massive signal degradation recently

I live in a town of 12,000 people in southern Vermont and recently I can get only 1 bar of signal in some parts of town and no signal at all in other parts of town. This is a recent change over the summer. Nearby towns or even out on the freeway it is fine as before. Zip Code 05301. Does anyone know what is going on or am I going to have to find a new carrier?

4
G
2 years ago
L
LishielouPaparazzi
asked in Service Features

Not receiving texts

Stylo 6, can send but not receive texts. Help? 

3
T
2 years ago
M
MfrenchExtra
asked in Service Features

ad it up app

Why is it that only android users are eligible to use the ad it up app?? Everyone on my plan has an iPhone. 

1
M
2 years ago
K
KimmieExtra
asked in Service Features

HBO

It will not let me log into the HBO and wanted to know why?

1
jdor_Cricket
2 years ago
C
Crisinu2Extra
asked in Service Features

I just got my cricket account and new phone with card to choose my plan I chose the $40 plana none of it working

I got my new cricket phone I bought the phone and service payment card from Fred Meyer I followed the directions to activate it they never works I can't even call 611 with it it says my number is suspended I don't even and it says when you look at your phone information that the phone number is unknown I'm very frustrated and need to get this fixed does anyone know what is going on 

1
jdor_Cricket
2 years ago
M
Mjumper33Extra
asked in Service Features

hotspot connections

How do I identify what device is connected to my hotspot 

1
D
2 years ago

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