Service Features

  • 571 Topics
  • 1,619 Replies

571 Topics

C
crickeruser1Extra
posted in Service Features

Nick has left the chat

Who is Nick from Cricket live chat support? He should take a job elsewhere.

1
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1 year ago
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bustamanteverdePaparazzi
posted in Service Features

Sad phone specials for current customers

Many companies do this, they offer great deals to new customers and current loyal customers get the low end,  it is so infuriating. I have been with cricket for years now and now that I want to upgrade I have to pay 549.99 + 25.00 for a Galaxy S9  if I was a new number/customer I would pay 274.99 + 25.00 what is the problem here? I see no deals for loyal current customers. I may consider switching carriers since this is really upsetting since phones are so expensive these days.

21
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1 year ago
C
ChargerDadExtra
asked in Service Features

ESIM Support Coming at some point?

Is ESIM support coming at some point?  I would think this would be a no brainer as it would enable those of us with Work phones to add a second personal line easily and have that number be on Cricket and carry just one phone.

3
K
1 year ago
O
OrganicStuntman
posted in Service Features

Did cricket break another FCC rule?

I went thru the trouble of setting a PIN and was reassured by a supervisor that only my line will have capability of changing the PIN as she set the other lines to not have text PIN access. Then I set up a secret question, only to find that my PIN was changed. So I’m seeking to know if anyone is aware of what FCC rule they broke by failing to protect my privacy?

5
R
1 year ago
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kweiskePaparazzi
asked in Service Features

Another customer wondering about RCS

RCS worked on Google Messages on my Cricket-branded Moto G7 for a few months, but when I uninstalled Google Messages and tried re-installing it, it hangs when verifying my number. Can someone from Cricket provide an answer on exactly what phones RCS is supported on and what the schedule to roll RCS out to all phones?

3
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1 year ago
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Professor awePaparazzi
asked in Service Features

rcs in 2021 s21+ unlocked

Why cant i get my s21+ unlocked phone that cost $1000 plus the other 3 i bought for my plan not send stupid videos to eachother cuz cricket or samsung wont give me an rcs option? Come on you guys i dont want to use google messenger anymore because it doesnt customize which is the number one reason i left apple.Its 2021 and i cant send a video from one device to another without it looking like super mario 1? This shouldnt even be a topic of discussion anymore since it has been since the s9. Get it together asap or your going to lose a family plan over here.  

1
jdor_Cricket
1 year ago
T
TrippRappPaparazzi
asked in Service Features

RCS

Does Cricket have any plans to adopt RCS universal profile (not ATT's proprietary "advanced messaging") anytime soon or ever?

11
P
1 year ago
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sltmflaExtra
asked in Service Features

Can't make or receive calls but can text.

I cannot make or receive calls at home on all 3 of my phones for hours at a time. Always have full signal bars. I can drive 2 miles down the road and all 3 work fine. Cricket has been absolutely useless in resolving this. This has been ongoing for 6 months. I'm forced to find another carrier. I read somewhere that Cricket is fine as long as you don't have a problem. True statement.  

14
F
1 year ago
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SaltyExtra
asked in Service Features

hotspot not working on new phone.

Upgraded to the Samsung galaxy a32 5g about 3 days ago. From the very beginning the hotspot did not work. Have tried literally every possible troubleshooting step. Stumped about 5 tech support people. I cannot exchange the phone without paying more money, but at the same time I have a phone that never worked right and for all intents and purposes is defective at best. How can I replace my phone for one that actually works without having to pay another upgrade fee and activation fee?  Phone was bought from cricket, is compatible  with hotspot, works perfect except it notes any hotspot connection. 

2
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1 year ago
C
CNOTES2016Paparazzi
asked in Service Features

Unlocked ATT netgear nighthawk Mobile broadband disconnected.

I’ve spoken to both cricket reps and netgear to no avail. I’ve googled how to get this to work but nothing works. Changing apns etc. can ANYONE help me? My firmware is up to date. Thanks 

2
C
1 year ago
G
GigantcManchildExtra
asked in Service Features

Can't call out...

I dial and it instantly says, "call ended". It worked last night. Any advice? Thanks in advance.

3
L
1 year ago
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networkdownagainExtra
asked in Service Features

Phone number unable to receive texts or calls

My phone can not receive texts or calls, for the third time in the past 2 months. The first time it happened I ordered a new phone directly from Cricket assuming it was a hardware issue as my previous phone was 4 years old, but the issue persisted to the new phone.I can send texts and make outgoing calls, but my phone number can not receive them. I can call or text my wife, who is also on cricket and sitting right next to me, and it goes through with no issue. When she calls or texts me back I receive nothing. A few hours later the text will come through.The last two times the customer support person "reset my network" to fix it, but it should not keep happening and I need this fixed permanently.Everything else works fine on my phone. Apps all work in real time, Facebook messenger and video chat all work fine, but anything running through my phone number is dead.

1
J
1 year ago
9
9042381873Extra
posted in Service Features

Service outage since 1/8/20

The topics here are all about selling. Hey we don't have service since 1/8/20. On 1/9 I  called and spoke with Ana since she acted like she had no clue about anything I asked for her supervisor. I spoke with Ingrid who told me that service would be fully restored on 1/9/20. Well, it has NOT been restored. This is a huge inconvenience as I don't have a phone while driving or when not with another company's Wi-Fi. Even from my home Wi-Fi or another company, the calls are either very bad or dropped unexpectedly. We MUST be fully reimbursed for this mess! If I wasn't so busy with so much I would take the time to find another phone company.. Cricket is very messed up.

2
S
2 years ago
Sashaye
SashayePaparazzi
posted in Service Features

-125 dBm 20 asu 4 miles from cell tower. Help PLEASE!

Been with Cricket for 5 years. The reception here has degraded so bad even though we live only 4 miles away from the tower. It cuts on and off every few minutes. As I'm trying to post for anyone to help, I've lost connection 5 times. Make that 6. Ugh, 7 times 😪 Brand New phones didn't fix the problem. Any suggestions?

2
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2 years ago
M
moneye57Extra
posted in Service Features

Cricket is Crashing phones on their network to force customers to purchase new phones

I am led to believe the Cricket is crashing phones on their network purposely, To force customers to purchase new phones. I went to pay my bill, and the representative kept trying to ask me did I wish to purchase a new phone, when I clearly stated my purpose there was to ONLY pay my bill. Recently, my phone has been randomly crashing and having glitches for no apparent reason. I'm posting this for other users with this issue to take note and complain also.

2
T
2 years ago
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swhitmer1Extra
asked in Service Features

XR IOS 14.6 WIFI Calling Keeps getting deactivated

moved. the signal strength is poor in my new house tried to activate the wifi calling. error message. visited a store, the associate spent 1hr on phone with a tech. installed a brand new sim card got my 911 address updated and the wifi calling working. next day wifi calling error contact cricket if continues. call tech support. they tell me to call apple. plug in sim to a vision 2 phone get wifi working. return sim to XR still working. next am early message on phone your wifi calling 911 address has been updated. get home wifi calling won't work. call tech. back and forth eventually he decides Xr is not on the supported wifi calling list and the phone won't make wifi calls… how do i get the wifi calling activated and to stay activated on my account so i can get calls in my new home? 

1
D
2 years ago
S
SomethingExtra
asked in Service Features

Outage

Outage in Maryland starting at 10AM EST 6/2.

1
D
2 years ago
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Kevin1627Extra
asked in Service Features

Service problem

I live in Chicago and lately I’ve been having an issue with my service, I have unlimited data but now and then my data just cuts off for about an hour and comes back on.

1
jdor_Cricket
2 years ago
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Bprince1975Extra
asked in Service Features

Hotspot add on

I use alot of hotspot so i can watch tv on my roku. would i b better off with the 10 GB plan and streaming option? rather than the cricket more plan that i currently have and adding upto $50 of add on hotspot a month?  With my add ons I'm spending over $120 a month. No wifi available where I live. 

1
D
2 years ago
M
Matthew1483Extra
asked in Service Features

help

Log of all your searches  

1
U
2 years ago
K
KeiferExtra
posted in Service Features

Conditional Call Forwarding?

Does Cricket support conditional call forwarding? If so, how do I set it up? I've tried about all the code dialing combinations I can find and I get the error: IMS UT exception.

2
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2 years ago
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jtt102719Extra
posted in Service Features

Text message and call history

I am beginning the process of divorce, and I was wondering if Cricket keeps logs of messages and/or calls that could be subpoenaed if needed? If so for how long are they kept? Also, if texts are kept is it just the number of who was texted, or is it full messages? Thanks!

3
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2 years ago
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jsukovichPaparazzi
asked in Service Features

A Subpoena...for call records?

Can a Cricket Wireless representative please give me a logical, reasonable explanation for requiring a subpoena for something that other service providers provide for free? A subpoena for call records...really?You realize that this is something that I was easily able to access on both my phone and online account with my previous service provider, even if I happened to accidentally delete the number(s) listed on my device’s “call logs” section.If I had known six (6) months ago of all the problems that I’d incur after switching to Cricket Wireless, I would’ve just kept paying the extra $20.00 a month and kept my reliable service with a real service provider.Sometimes it’s well worth it to pay the extra money, especially for a service (cellular) in which we all rely on everyday not just for communication, but basically everything. I’ve learned my lesson in being cheap the hard way.BTW:I also thought I’d have better coverage with Cricket, given they use AT&T’s network and it’s reach in

4
J
2 years ago
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mangathaPaparazzi
posted in Service Features

Android phone with wifi calling

I absolutely need wifi calling, since cell phone reception is dreadful where I live (1 bar.) Lots of missed calls going straight to voice mail. Is there an Android phone (not iOS) that has reliable wifi calling on Cricket? I don't care about fancy features like camera, stylus etc. Just need reliable wifi calling.P.S. I have seen the official list of Cricket phones that support wifi calling. I'm looking for feedback from customers who actually use wifi calling on their phone and are happy with it. TIA!

6
A
2 years ago
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DawnMarie85Extra
posted in Service Features

Wi-Fi Connection Issue | Cricket Wireless

I have the LG Stylo 3...I have been having Wi-Fi connection issues for the past 2 weeks now. Here is the issue...I connect to my homes 2G - Wi-Fi then About 5 minutes later my phone disconnects from the Wi-Fi & disables it. Also, for some unknown reason I am no longer able to connect to my 5G - Wi-Fi. It doesn't even come up as a option anymore. I have called my internet provider to see if the issue was with them, everything is working on their end so it the issue has to be with cricket or the manufacturer. Ugh....

47
S
2 years ago

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