Service Features

  • 568 Topics
  • 1,609 Replies

568 Topics

M
Mslitew8Extra
posted in Service Features

Cricket cancelled my 22+ year phone number

I've been a Cricket customer for over 22+ years.  Prior to Cricket, the cell phone providers used to be PrimeCo, US Cellular which has been bought over the years which is now known as Cricket.  Over the years, I have never missed a payment and always encourage others to use the Cricket Company as their cell phone provider. My phone number has been my main source of communication with my family, friends, career, business purposes, coworkers, and other accounts over the years. I recently wrote to Cricket Wireless because they abruptly shut my phone service off on Thursday, February 11, 2021.  I noticed that I haven’t received any sort of communications throughout the night.  I replied to a sent text a message that was not delivered.  I also couldn’t make any phone calls whereas I discovered an error message kept scrolling across my phone screen…. "SIM not provisioned MM2".On Friday morning, February 12, 2020….I went to the Cricket store about my phone connection. The store representative

2
K
2 years ago
C
CNOTES2016Paparazzi
asked in Service Features

Unlocked ATT netgear nighthawk Mobile broadband disconnected.

I’ve spoken to both cricket reps and netgear to no avail. I’ve googled how to get this to work but nothing works. Changing apns etc. can ANYONE help me? My firmware is up to date. Thanks 

2
C
1 year ago
C
Christinacollins86Paparazzi
posted in Service Features

Edward Customer support representative

I would like to say your customer support representative Edward is an amazing guy he went above and beyond helping me out with my questions and he needs to be recognized for is outstanding work

2
M
1 year ago
A
AkirkcarleyPaparazzi
asked in Service Features

150GB iCloud Storage—How do you access it?

How do you access the free 150gb iCloud storage through myPhotoVault? It shows I only have 2gb storage on there right now. 

2
A
1 year ago
bigbillsd
bigbillsdA-List Star
asked in Service Features

Newest Netgear HotSpot LM1200 won't activate on CricketWireless? (new product Jan 2021 from Netgear)

The LM1200 is Netgear’s new Hotspot offering and Cricket IMEI checker says they won’t activate it.  Verizon & T-Mobile will and ATT doesn’t have an IMEI checker anymore, their support staff said I need to drive to an ATT Store had have them put a SIM in it to determine.  The Modem is a CAT 4 LTE modem.  What’s going on with Cricket?   Just because a modem is 3g capable doesn’t mean they need to can it.   What am I missing about the 3g capable devices, will they stop working on LTE too?

2
bigbillsd
1 year ago
D
dawslbExtra
asked in Service Features

poor signal at my at my house

Does Cricket offer any signal boosters like Att does free of charge to boost your phone service 

2
C
1 year ago
H
HelpPaparazzi
asked in Service Features

Referral credit not received as promised

So I took my two old friends into a store to change service from T-Mobile to Cricket. After a grueling 3 hours of trying to port over their phone numbers, I was told I would be contacted the following day regarding the referral credit. That call never came. I was told to send them my referral code via email, which I did, but their service was already activated by that time (we were literally still waiting at the store). She couldn’t figure out how to apply the credits after service had been activated and said she would chat with her manager and get back to me. The app only shows the progress as “referral codes sent” and won’t move to the “claimed” stage. This is frustrating because Cricket hyped up this referral process.

2
H
2 years ago
C
crazynurse3436Extra
asked in Service Features

Cricket Protect will not accept my claim.

I'm not sure why, but when I tried to file a claim on my daughter's phone it says the phone is not eligible for this type of repair. I know i have insurance plan on her phone. I just bought it last month and I just need the screen fixed from an accident. I was hoping to not have to pay a fortune to get it fixed. Any suggestions? 

2
Batesukfanj
2 years ago
D
Donald TownsendExtra
asked in Service Features

slow at loading and cant acceas emails

My phone is running slower and I have unlimited data and I’ve only used less than 9 percent data of unlimited data. I can’t access my emails and some of my apps won’t refresh. Does anyone else have these problems? 

2
C
2 years ago
M
MichtorExtra
asked in Service Features

free sams club membership

I never received the sam's club code and was excited after read it on the flyer but never got it I could really use it right now

2
jdor_Cricket
1 year ago
S
sfchanPaparazzi
posted in Service Features

Beware when you add hotspot feature.

I’m very disappointed plus some of experience with chat to Cricket agents regarding after add the hotspot feature due to pandemic for my kids school work , please beware in following:​​​​​​​1 - when you have old contract with 5 lines $100 deal, you can’t stay back to your original plan if add hotspot to one of your line. (cricket never warning their customer about this) 2 - 3/13 for first chat with agent Andrew; since they said they cannot give me back the original plan, I request to cancel one of my line with hotspot service (because they said the plan has been changed) start on next billing cycle since it already billed me. Unfortunately, when i checked one of my line with hotspot already cancel next day and they put $35 credit to my account for next billing to use.3 - 3/15 for second chat with agent Logan S; i try to explained to her regarding Cricket made mistake cancel my last line with hotspot service and request resumed and don’t want the credit for next billing cycle. But she s

2
J
15 days ago
J
Jb620Paparazzi
asked in Service Features

HBO

So is HBO really free? Because I get this. Or Is it only free if you have WiFi? 

2
W
1 year ago
J
JiminyPaparazzi
asked in Service Features

Expired Sim Card

I purchased a SamsungA52 on 12/5/21. Received the phone on 12/8/21 and installed the sim on 12/18/21. I went thru the activation process and the phone would not connect to the network. After spending an hour on the phone w/Customer service I was told that the chip was expired and that I needed to  purchase a new one. Naturally, I refused and asked that Cricket send me a viable sim card and was told that was not possible. I want to know why. I saw another post on this community where the customer had a similar issue w/a bad sim.and it said that Cricket would be sending a new card. I want the same service. 

2
J
1 year ago
D
DMC876Paparazzi
posted in Service Features

VERY disrespected and upset customer! Along with a lost order/stolen order!

My name is Darlene C. On March 13, 2021 I ordered a LG Stylo 6 to upgrade my phone. I paid 149.99 for the phone and a $25 upgrade fee +tax. Total $187.49. It was supposed to be delivered on March 15, because I was moving out of state on the 16th and made that clear in a chat when I ordered the phone online. Well, my phone never came on Monday. I got an email from ups while I was at the airport on my first layover, stating that my package would arrive that day between 2-4 pm. I immediately called cricket, and told them that my phone did not arrive the day before like it was supposed to be, and that I was at the airport at my first layover and I was no longer at the address. The cricket rep was very rude and acted like it was my fault, and told me I needed to call UPS myself and take care of it. I was on the phone 57 minutes with cricket. He gave me a phone number for UPS, and I tried calling right away and he had gave me the wrong phone number. I didn't arrive at my destination till lat

2
jdor_Cricket
2 years ago
N
NakeshaExtra
posted in Service Features

Cricket Protect not worth it

I'm really disappointed in the Cricket Protect Plan. My husband and I both purchased LG Stylo 6 phones new at our local Cricket store last year. We added the insurance plan because at the time, it seemed like a good idea to protect our investment. My husband recently dropped his phone and the screen cracked. I thought we'd pay the $29 for cracked screen repair. Unfortunately, that was not the case. We apparently don't have any techs in our area, which is something that would be helpful to know upon signing up. The cost to replace the phone was going to be a $75 deductible plus tax. Currently, that is more expensive than buying a new phone of the same style at our local Cricket store! Not to mention, the hundreds of dollars we wasted on the protection plan on both phones over the last year. Save your money.  

2
MamasitaMarz
2 years ago
M
mgo5150Stuntman
asked in Service Features

3G Network Shutdown phone deals

Has anyone here received any phone upgrade deals from Cricket because of the 3G network shutdown?

2
M
1 year ago
J
JamesHopperPaparazzi
asked in Service Features

What Bands does Cricket use

My Moxee Hotspot from Cricket shows 3 and sometimes 4 Bars inside my house. Even with 3 or 4 bars the internet is slow and that is if the internet works at all. From noon to midnight it shows service but you can’t even open a webpage it times out. I want to buy me a signal booster to see if that helps but I need to know what Bands Cricket uses. Do they use different bands in different parts of the Country or do they use the same bands everywhere. Could someone please help me with this I can’t ask support because my internet is never working when they are open. All I have is there 100gb data plan and no phone with a plan. Also everytime I have ask for help here no one ever answer. I hope maybe this time someone would and could help me with this. I’ll wait 2 days and if there is no help then I know none is coming and Cricket support is just a name made of words to make Cricket blame the problem on others. Help! Help! Help!!!!!!!!!!!!!

2
J
2 years ago
M
MankranePaparazzi
asked in Service Features

How Do I Know if Stream More is Working?

Stream More is on. How do I know if it's working on any particular streaming site? 

2
M
2 years ago
E
ElenaPaparazzi
asked in Service Features

website and phone system wont let me buy hotspot!!!

The Cricket Wireless app and the Cricket Wireless website will not let me buy mobile hotspot. I've done it many many times before on the website is simply not working. I've also tried to do it over the phone, which I have done many many times before, and the phone system won't even give me an option to buy hotspot. It's been taken off of the phone system. It says that there is customer service until 11 p.m. and that's b******* because I keep calling them at 8pm and they won't answer or help me it just says that they're gone and to call back at regular hours. It would be nice if the website or the phone system could give an explanation as to why it's not working. Really really frustrating to the point that it gets me very pissed off

2
E
2 years ago
M
Max123Paparazzi
asked in Service Features

Cricket Network Unlock code for ZTE Grand x Max 2

Hi, please how do i get the network unlock code for ZTE grand x max 2 so that i can use any other network. Urgent response will be appreciated.Thanks

2
M
1 year ago
C
ClifExtra
asked in Service Features

Data Max vs. Hot Spot Allotted

My plan allows 15 gig Hot Spot. I usually buy an additional 15 gig. That gives me 30 gig. My plan is unlimited up to 22 gig of data usage then slows down. If I purchased enough Hot Spot for 30 gig, why is my data slowed after 22 gig?

2
MamasitaMarz
2 years ago
B
Brilopez806Paparazzi
asked in Service Features

sams membership

So i get if we have not gotten our code by email or text to go on facebook or twitter .. well what if we dont have either what now? This is too much its always the runaround😑

2
B
1 year ago
D
Djohnston6Paparazzi
asked in Service Features

data speed scam

Why does cricket slow down data speed to where not even Netflix will work I believe the FCC has already made specific rules that you cannot slow speeds down beyond that I feel I'm being ripped off and it is quite a scam to try getting people to buy extra data

2
D
1 year ago
C
C2022WphyPaparazzi
asked in Service Features

ordered placed but never shipped out for more than 20 days!!!

I called the customer service to order a new phone to upgrade my current 3g phone on Jan 3rd. I received email confirmation with order number: 2225806324513097 and then shipping confirmation email with a Fedex shipping track number: 551419658808 quickly after that. But when I traced the order on Fedex, it always showed: The delivery date may be updated when FedEx receives the package. I called Fedex many time after that, they told me they never receive the package from cricket yet. I also regularly checked my order status on cricket online and called customer service many times. They always told me to wait and wait, even this order is a 2 business days shipping order. On Jan 10th, my old 3g phone suddenly lost service and when I chat with the customer service online. I was told the new device was activated that caused my old phone lost service. But Fedex didn’t receive the package and deliver it to me yet. How could it be activated? Since then I chatted with customer service online 3-4

2
C
1 year ago
S
SaltyExtra
asked in Service Features

hotspot not working on new phone.

Upgraded to the Samsung galaxy a32 5g about 3 days ago. From the very beginning the hotspot did not work. Have tried literally every possible troubleshooting step. Stumped about 5 tech support people. I cannot exchange the phone without paying more money, but at the same time I have a phone that never worked right and for all intents and purposes is defective at best. How can I replace my phone for one that actually works without having to pay another upgrade fee and activation fee?  Phone was bought from cricket, is compatible  with hotspot, works perfect except it notes any hotspot connection. 

2
S
1 year ago

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