Service Features

  • 609 Topics
  • 1,700 Replies

609 Topics

S
SaltyExtra
asked in Service Features

hotspot not working on new phone.

Upgraded to the Samsung galaxy a32 5g about 3 days ago. From the very beginning the hotspot did not work. Have tried literally every possible troubleshooting step. Stumped about 5 tech support people. I cannot exchange the phone without paying more money, but at the same time I have a phone that never worked right and for all intents and purposes is defective at best. How can I replace my phone for one that actually works without having to pay another upgrade fee and activation fee?  Phone was bought from cricket, is compatible  with hotspot, works perfect except it notes any hotspot connection. 

2
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2 years ago
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CNOTES2016Paparazzi
asked in Service Features

Unlocked ATT netgear nighthawk Mobile broadband disconnected.

I’ve spoken to both cricket reps and netgear to no avail. I’ve googled how to get this to work but nothing works. Changing apns etc. can ANYONE help me? My firmware is up to date. Thanks 

2
C
2 years ago
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GigantcManchildExtra
asked in Service Features

Can't call out...

I dial and it instantly says, "call ended". It worked last night. Any advice? Thanks in advance.

3
L
2 years ago
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networkdownagainExtra
asked in Service Features

Phone number unable to receive texts or calls

My phone can not receive texts or calls, for the third time in the past 2 months. The first time it happened I ordered a new phone directly from Cricket assuming it was a hardware issue as my previous phone was 4 years old, but the issue persisted to the new phone.I can send texts and make outgoing calls, but my phone number can not receive them. I can call or text my wife, who is also on cricket and sitting right next to me, and it goes through with no issue. When she calls or texts me back I receive nothing. A few hours later the text will come through.The last two times the customer support person "reset my network" to fix it, but it should not keep happening and I need this fixed permanently.Everything else works fine on my phone. Apps all work in real time, Facebook messenger and video chat all work fine, but anything running through my phone number is dead.

1
J
2 years ago
9
9042381873Extra
posted in Service Features

Service outage since 1/8/20

The topics here are all about selling. Hey we don't have service since 1/8/20. On 1/9 I  called and spoke with Ana since she acted like she had no clue about anything I asked for her supervisor. I spoke with Ingrid who told me that service would be fully restored on 1/9/20. Well, it has NOT been restored. This is a huge inconvenience as I don't have a phone while driving or when not with another company's Wi-Fi. Even from my home Wi-Fi or another company, the calls are either very bad or dropped unexpectedly. We MUST be fully reimbursed for this mess! If I wasn't so busy with so much I would take the time to find another phone company.. Cricket is very messed up.

2
S
2 years ago
Sashaye
SashayePaparazzi
posted in Service Features

-125 dBm 20 asu 4 miles from cell tower. Help PLEASE!

Been with Cricket for 5 years. The reception here has degraded so bad even though we live only 4 miles away from the tower. It cuts on and off every few minutes. As I'm trying to post for anyone to help, I've lost connection 5 times. Make that 6. Ugh, 7 times 😪 Brand New phones didn't fix the problem. Any suggestions?

2
S
2 years ago
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moneye57Extra
posted in Service Features

Cricket is Crashing phones on their network to force customers to purchase new phones

I am led to believe the Cricket is crashing phones on their network purposely, To force customers to purchase new phones. I went to pay my bill, and the representative kept trying to ask me did I wish to purchase a new phone, when I clearly stated my purpose there was to ONLY pay my bill. Recently, my phone has been randomly crashing and having glitches for no apparent reason. I'm posting this for other users with this issue to take note and complain also.

2
T
2 years ago
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swhitmer1Extra
asked in Service Features

XR IOS 14.6 WIFI Calling Keeps getting deactivated

moved. the signal strength is poor in my new house tried to activate the wifi calling. error message. visited a store, the associate spent 1hr on phone with a tech. installed a brand new sim card got my 911 address updated and the wifi calling working. next day wifi calling error contact cricket if continues. call tech support. they tell me to call apple. plug in sim to a vision 2 phone get wifi working. return sim to XR still working. next am early message on phone your wifi calling 911 address has been updated. get home wifi calling won't work. call tech. back and forth eventually he decides Xr is not on the supported wifi calling list and the phone won't make wifi calls… how do i get the wifi calling activated and to stay activated on my account so i can get calls in my new home? 

1
D
2 years ago
S
SomethingExtra
asked in Service Features

Outage

Outage in Maryland starting at 10AM EST 6/2.

1
D
2 years ago
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Kevin1627Extra
asked in Service Features

Service problem

I live in Chicago and lately I’ve been having an issue with my service, I have unlimited data but now and then my data just cuts off for about an hour and comes back on.

1
jdor_Cricket
2 years ago
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Bprince1975Extra
asked in Service Features

Hotspot add on

I use alot of hotspot so i can watch tv on my roku. would i b better off with the 10 GB plan and streaming option? rather than the cricket more plan that i currently have and adding upto $50 of add on hotspot a month?  With my add ons I'm spending over $120 a month. No wifi available where I live. 

1
D
2 years ago
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Matthew1483Extra
asked in Service Features

help

Log of all your searches  

1
U
2 years ago
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KeiferExtra
posted in Service Features

Conditional Call Forwarding?

Does Cricket support conditional call forwarding? If so, how do I set it up? I've tried about all the code dialing combinations I can find and I get the error: IMS UT exception.

2
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2 years ago
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jtt102719Extra
posted in Service Features

Text message and call history

I am beginning the process of divorce, and I was wondering if Cricket keeps logs of messages and/or calls that could be subpoenaed if needed? If so for how long are they kept? Also, if texts are kept is it just the number of who was texted, or is it full messages? Thanks!

3
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2 years ago
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jsukovichPaparazzi
asked in Service Features

A Subpoena...for call records?

Can a Cricket Wireless representative please give me a logical, reasonable explanation for requiring a subpoena for something that other service providers provide for free? A subpoena for call records...really?You realize that this is something that I was easily able to access on both my phone and online account with my previous service provider, even if I happened to accidentally delete the number(s) listed on my device’s “call logs” section.If I had known six (6) months ago of all the problems that I’d incur after switching to Cricket Wireless, I would’ve just kept paying the extra $20.00 a month and kept my reliable service with a real service provider.Sometimes it’s well worth it to pay the extra money, especially for a service (cellular) in which we all rely on everyday not just for communication, but basically everything. I’ve learned my lesson in being cheap the hard way.BTW:I also thought I’d have better coverage with Cricket, given they use AT&T’s network and it’s reach in

4
J
2 years ago
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mangathaPaparazzi
posted in Service Features

Android phone with wifi calling

I absolutely need wifi calling, since cell phone reception is dreadful where I live (1 bar.) Lots of missed calls going straight to voice mail. Is there an Android phone (not iOS) that has reliable wifi calling on Cricket? I don't care about fancy features like camera, stylus etc. Just need reliable wifi calling.P.S. I have seen the official list of Cricket phones that support wifi calling. I'm looking for feedback from customers who actually use wifi calling on their phone and are happy with it. TIA!

6
A
2 years ago
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DawnMarie85Extra
posted in Service Features

Wi-Fi Connection Issue | Cricket Wireless

I have the LG Stylo 3...I have been having Wi-Fi connection issues for the past 2 weeks now. Here is the issue...I connect to my homes 2G - Wi-Fi then About 5 minutes later my phone disconnects from the Wi-Fi & disables it. Also, for some unknown reason I am no longer able to connect to my 5G - Wi-Fi. It doesn't even come up as a option anymore. I have called my internet provider to see if the issue was with them, everything is working on their end so it the issue has to be with cricket or the manufacturer. Ugh....

46
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2 years ago
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ClifExtra
asked in Service Features

Data Max vs. Hot Spot Allotted

My plan allows 15 gig Hot Spot. I usually buy an additional 15 gig. That gives me 30 gig. My plan is unlimited up to 22 gig of data usage then slows down. If I purchased enough Hot Spot for 30 gig, why is my data slowed after 22 gig?

2
MamasitaMarz
2 years ago
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SsmithlExtra
asked in Service Features

claims

I purchased a Lg style 6 phone and used my insurance because it was damaged.  Now customer service has said because I used the insurance and paid $75 my insurance was dropped.  After reading the insurance guidelines it read you have up to 3 claims within a 12 month period to still be under warranty.  Every time I ask for a manager I'm put on hold then get disconnected.

1
J
2 years ago
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sinimsdpExtra
asked in Service Features

Sim Card Errors

I’ve been having this issue for awhile and I’ve tried customer service before, but no luck.  It has now spanned multiple phones.(I have a BYOP sim)  I don’t have access to services that used to work.  If I try to turn on things like call waiting, or use call forwarding I get “Network or SIM card error”.  The last time I tried to contact customer service, they said there was an issue with a prior call forwarding request pending and they would clear it and set the call forwarding for me.  They did.  It worked.  Then I went to my settings to turn the forwarding off.  It gave me the same error.  The CS rep had to turn it back off.  Call forwarding would be very useful to me for work and I can’t set it myself.  The call waiting not working is also frustrating.  Has anyone else had issues with this that they were able to resolve?

1
J
2 years ago
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Hubbey12Extra
posted in Service Features

Discounts

Hi!Where can I found more information about Cricket discounts? AARP or anything? Maybe there.

0
M
2 years ago
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JamesHopperPaparazzi
asked in Service Features

What Bands does Cricket use

My Moxee Hotspot from Cricket shows 3 and sometimes 4 Bars inside my house. Even with 3 or 4 bars the internet is slow and that is if the internet works at all. From noon to midnight it shows service but you can’t even open a webpage it times out. I want to buy me a signal booster to see if that helps but I need to know what Bands Cricket uses. Do they use different bands in different parts of the Country or do they use the same bands everywhere. Could someone please help me with this I can’t ask support because my internet is never working when they are open. All I have is there 100gb data plan and no phone with a plan. Also everytime I have ask for help here no one ever answer. I hope maybe this time someone would and could help me with this. I’ll wait 2 days and if there is no help then I know none is coming and Cricket support is just a name made of words to make Cricket blame the problem on others. Help! Help! Help!!!!!!!!!!!!!

2
J
2 years ago
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KrgingerichExtra
asked in Service Features

Hotspot, not so hot

I use the “unlimited data & hotspot” services and once working, the hotspot seems to work well, but - for some reason, every month, when I renew my service (with autopay) my hotspot does not work... it shows that the data is there and paid for, but my phone (iPhone 6s+) will not use it... until I call cricket and they do something that then, activates it. And, of course, you have to go down every avenue to speak to a human. Do other people have to go through this? Any suggestions?

1
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2 years ago
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LanettExtra
posted in Service Features

I paid for direct tv it isnt wrkng

I paid for 100channels on direct tv with cricket plan' its not letting me fix it!!!

2
L
2 years ago
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StevefromtheburbsExtra
asked in Service Features

lte service is so slow sonce 5g came to town

Back before 5G, the lte service was so fast in most places, and okay in others.  Nowadays lte service is horrible, so slow to tune of 1-4mbps downloading.  Upload is like 1mbps.   I know, reset network settings.  Be close to towers.  Use fast phone.  Have plan with high speed rating, which I have.  Nothing solves issue.   Seems I’m not alone as I browse this forum.  How many others experiencing this same issue?  I’m in the Philadelphia suburbs and sometimes had speed of 70mbps downloading before 5G came around.  This seems like I’m paying for no -throttling and yet am throttled at less than the throttled speed.  Been this way for months now.  Considering switching to another carrier to get faster speeds and a new 5G phone, which seems to be the end game AT&T and Cricket seems to want.  

0
H
2 years ago

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