Service Features

  • 569 Topics
  • 1,612 Replies

569 Topics

A
alphfdExtra
posted in Service Features

Data usage

How can I see 6 months of data usage on one of my phones?

2
C
2 years ago
BeccaH1012
BeccaH1012Extra
asked in Service Features

Removing features through app

I no longer need the extra data nor hotspot features through my phone, in looking through the mycricket app there is every avenue imaginable to add anything to a line of service but I can't find one to remove a feature , can someone please help me find where to do this at....

2
S
2 years ago
H
HelpPaparazzi
asked in Service Features

Referral credit not received as promised

So I took my two old friends into a store to change service from T-Mobile to Cricket. After a grueling 3 hours of trying to port over their phone numbers, I was told I would be contacted the following day regarding the referral credit. That call never came. I was told to send them my referral code via email, which I did, but their service was already activated by that time (we were literally still waiting at the store). She couldn’t figure out how to apply the credits after service had been activated and said she would chat with her manager and get back to me. The app only shows the progress as “referral codes sent” and won’t move to the “claimed” stage. This is frustrating because Cricket hyped up this referral process.

2
H
2 years ago
S
ShawnGessfordPaparazzi
asked in Service Features

sims card and if it is going to be locked if I put it in my old phone or will it work for me ?

Will the sims card work in any other cricket phone or will it lock up the card if I try it and it won't work in the phone that I have it in now because I don't have any way to get it charged and the cricket store is a very long way from me and I am going to be without a phone if I don't do anything to get the problem solved and I have a good phone just not sure if I can do that and I am not going to get the answer from the bot or I would already have the answer to that question and I don't have any time to wait for a live person to help me out with the damn simple question I am asking 

1
jdor_Cricket
2 years ago
M
MankranePaparazzi
asked in Service Features

How Do I Know if Stream More is Working?

Stream More is on. How do I know if it's working on any particular streaming site? 

2
M
2 years ago
E
ElenaPaparazzi
asked in Service Features

website and phone system wont let me buy hotspot!!!

The Cricket Wireless app and the Cricket Wireless website will not let me buy mobile hotspot. I've done it many many times before on the website is simply not working. I've also tried to do it over the phone, which I have done many many times before, and the phone system won't even give me an option to buy hotspot. It's been taken off of the phone system. It says that there is customer service until 11 p.m. and that's b******* because I keep calling them at 8pm and they won't answer or help me it just says that they're gone and to call back at regular hours. It would be nice if the website or the phone system could give an explanation as to why it's not working. Really really frustrating to the point that it gets me very pissed off

2
E
2 years ago
9
94saraleeExtra
posted in Service Features

Why cant I get hotspot? Stylo 3

My husbands was waiting for his warranty phone as we waited for his shipment (memorial day weekend) he would put his sim card on my phone to use for that weekend, I was told hotspot would not work on stylo 3, but yet when my husband put his sim card on my stylo his hotspot worked perfectly with no issues, so I dont understand why I cant add hotspot what so ever, when will that feature be available for stylo 3? I live in a small town and internet providers are limited here, hotspot would be very convenient!

3
M
2 years ago
L
LoboronPaparazzi
posted in Service Features

Texting

Won't send text messages, says Cricket here! we are sorry but your text message failed. Your destination not supported from your current location. I'm in Baja CA, Mexico and trying to text someone in the USA.However I CAN respond to text messages and they go through.  I have the all everything unlimited plan. Any ideas or solutions would be apreciated... contacted Cricket wireless support and they couldn't figure out why... no help.

5
N
2 years ago
R
rodricmhPaparazzi
posted in Service Features

Customer service

Welcome, do not try to make things right with customer service via live nor email. I never received rewards last year and now told via email because live agent did not understand me, that refer a friend does not exist and not to contact them about it. I am a liar I suppose. I got screwed out of $$ twice now, refer a friend incident is too long to type but beware. Is that a question?

19
W
2 years ago
K
kellyfamily7Paparazzi
asked in Service Features

WiFi enabling give error message

WE ARE BEYOND FRUSTRATED!! Two weeks ago, our Wi-Fi calling just shut off.  We had been with ATT for 24 years - always had Wi-Fi calling when it became available. We switched to Cricket. We had it for a few weeks and it just switched off. When we go to enable Wi-Fi calling, we receive an error.It say: “ACCESS DENIED - You don’t have permission to access http://www.cricketwireless.com/v1/wificalling/subtoken/ on the server. Reference# 18.4505e8ac.1613195266.29835f5”We have spoke to 4 reps on 611 over the issue. We went through the trouble shooting playbook every single time! Take out Sim Card, put sim card back in. Clear out Network settings. Restart Phone. Put phone in airplane mode - get data off of your Wi-Fi. Turn Wi-Fi off - get data of of phone. Update iPhone to 14.4 software,ect… TOTAL INSANITY to have to go through FOUR times.  One rep gave us the customer service number to Apple. The tech said the key to our problem is in the error message - cricketwireless denied you access no

6
W
2 years ago
C
cricketuser_79Extra
asked in Service Features

Lost phone

I lost my phone, is it still possible to keep my old phone number?

1
Julie_Cricket
2 years ago
D
djbliss2000Paparazzi
posted in Service Features

Hot Spot and Android Phone Eligibility

I've been a happy cricket customer for a few years now.  Job changes made mobile hotspot increasingly attractive/important. Using this list of eligible phones (https://www.cricketwireless.com/support/mobile-wifi/hotspot-eligible-phones.html#), I went out and purchased a Galaxy S10.  I then upgraded my phone plan to include hot spot.  But it wouldn't work.  After a few hours of frustrating conversations with customer support, I was informed that BYOD (bring your own device) Android phones are not eligible for hotspot.  The list says they are.  I was told the only solution was to switch to an Apple phone or buy an S10 straight from Cricket.  I can find no place on Cricket's website that provides this critical piece of information.  If this is in fact the case (please verify, I'm not confident in the customer service rep's answer), Cricket, can you please make this apparent - I and others relied on that information to make large purchasing

2
N
2 years ago
M
mrsfelseExtra
asked in Service Features

Port Out Scam

I’m also a victim of this port out scam. My phone # was disconnected and ported out without my knowledge on September 13th. I have been calling Cricket everyday for over a month now and am getting nowhere. The customer service reps are rude and uncaring. I was without service for six days without knowing it and all they were willing to do is give me a new phone #, but I had to pay for a new SIM card and activation fees (I had to go to the Cricket store every day to call customer service until they gave me a temporary #). This is totally unacceptable. They don’t seem to be taking this situation seriously. It’s all about the money. I just want MY phone # back, the one that I’ve had for thirty years and brought with me when I signed up with Cricket. Fortunately the other #’s on my account weren’t affected which is good, but I’m the account holder and the one that pays the bill. Where’s the service that I’m paying for? They opened a ticket and I was told this was a priority. They kept sayi

4
L
2 years ago
C
C3vettefanExtra
asked in Service Features

Textmail subscriber?

I have a friend with Cricket Wireless, and whenever I try to call them it goes to a voicemail call text mail subscriber. What's happening? Doesn't Cricket have a regular voicemail? I can't even find textmail on Google. Any ideas/suggestions? 

1
R
2 years ago
T
TibiExtra
asked in Service Features

No service in West Lakeview Chicago

I woke up this morning with the VoLTE in my phone's notification bar. If I turn off wifi I have no internet connectivity. Is Cricket down in my area? West Lakeview in Chicago. 

1
jdor_Cricket
2 years ago
C
cwanghkuExtra
asked in Service Features

International not working in China

I have a phone number from Cricket but I left US and currently am living in China. I added the international feature ($5) to my plan but my phone still says “no service”. How can I receive calls and SMS in China?

1
jdor_Cricket
2 years ago
V
vasabunExtra
posted in Service Features

Help with the choice of fieldwork software

Hello!Help me please if u can! I want to start a field work business. High-quality software significantly increases business efficiency.The main criteria are convenience, a wide range of tools, and price.I know that many pest control companies fieldworkhqI basically stopped at it, tell me if you know something else about it. Or maybe if you used it.Thanks in any case!

0
V
2 years ago
X
XsjPaparazzi
asked in Service Features

Cricket data is too slow

LTE data is very slow for me recently. I don’t know what’s wrong. Most of time download is less than 1 Mbps. Before pandemic, I remember it usually was about 6 to 7 Mbps. I tested using another virtual carrier, which also use AT&T networks, with the same phone same location almost same time, it has more than 10 Mbps. Please help. Thanks.

3
S
2 years ago
R
rapier216Paparazzi
asked in Service Features

Block all incoming calls except pre-authorized?

Greetings.In this day-and-age of constant scam calls, does Cricket offer any way to block all calls except for those pre-authorized? Or is there an app that you recommend for doing this?I'm getting tired of blocking specific numbers just to have them call using a different number. If I could auth only certain numbers (say from my contact list) to come through that would be great. Thank you.

4
L
2 years ago
D
DeVo35Paparazzi
asked in Service Features

Cricket Call Defense vs HIYA

According the Cricket, I have a service called Cricket Call Defense which monitors and blocks spam calls.Cricket also advertises the HIYA app, which appears to do the same thing as Call Defense.Is HIYA even needed if you already have Call Defense?

1
D
2 years ago
G
gwill1010Paparazzi
asked in Service Features

Only one person I can't get texts from...

I did a factory reset on my Oneplus 6, put in my wife's simm and set it up.  Everything works fine except she can't receive texts from our son who is on the same account.  She can send him texts.  I've checked for blocking and deleted the contact.  She can receive group texts from him.  Tried clearing the storage an cache under apps.  No clue what else to try.

2
G
2 years ago
C
CueBaLLExtra
posted in Service Features

Long-term Customer Perks..

Can I ask, why is there no perks to being long-time customers. I have been a customer for over 5-years now. I have been with other companies who have offered great rewards for staying with a company for a certain amount of time. Cricket has ZERO incentives to remain a Cricket customer. If I was not on a joint plan with my Family, I would have left long ago. You get no discounts, no nothing for all the money I have dished out over the years to support your Company. I think it is a disgrace that people who have been customers for so long have to get the same sales and coupons as people off the street, and that people with other companies that want to swtich get treated like royalty while the existing long-term customers are forgotten. It is really sad. I cant even get my phone replaced because I'll have to pay full price for a new one. That makes no sense, that I, as a customer for over 5 years, can't even get a new phone without paying full price like everyone else.

1
W
2 years ago
B
bglennPaparazzi
posted in Service Features

Why are there ne rewards for customer loyalty??

I just did the math. The LG fortune 4 would be $0 for new customers. It would be $99 for me, a reliable and returning longtime customer. It is originally $139. A $39 savings for a loyal customer is horrible. But then you add the $25 upgrade fee id have to pay. That makes for a grand total of $14 in savings for me. So to review, a new customer saves $139 and I save $14. The question is why is there no actual savings for existing customers? And please don't give me the referral crap. No one knows enough people to sustain a steady savings with that program.

1
Julie_Cricket
2 years ago
C
CWExtra
asked in Service Features

Holiday specials

Why are current customers not getting any deals on phones with the “ holiday deals”?

2
P
2 years ago
D
DoriDExtra
asked in Service Features

Format changez

The new format that you have out on the cricket phones are awful. Not only has it changed the way I call and text, it also changes the way I am allowed to look up items even the back and return buttons have changed. My whole family hates it. It's a terrible inconvenience. Shame in you cricket

1
D
2 years ago

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