Service Features

  • 592 Topics
  • 1,670 Replies

592 Topics

C
cabondPaparazzi
asked in Service Features

constant updates

I am so sick of getting system updates!! Every time it happens, I lose information on my phone, all of my settings go haywire,and I wind up with apps and games that I didn't install. Plus the after the last one, my bank account was hacked as soon as the phone rebooted. If I wanted to update my Android version, I would purchase a different phone. The beginning of the week was Android S, and now less than a week later, Android 13 ?!?! I have turned off the auto update, but I can't get rid of the notification. On my last phone, I had auto update turned off, but it didn't work. Is there a way to make Cricket stop trying to force these updates?? I have to use this phone for business too, and it is a lot of trouble when I lose information.

2
C
17 days ago
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RakiraMPaparazzi
asked in Service Features

Apple Watch Cellular?

Its really pathetic how apple watch cellular still isnt capable with cricket. This is so outdated and the service isn’t worth waiting for them to get on board with apple watch cellular. Me and my family of 9 is definitely switching services this weekend, its unacceptable at this point.

2
M
3 months ago
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colinschris43Paparazzi
asked in Service Features

why do cricket employees get away with misinforming coustome5s

I went to a cricket wireless store by the phone which is the supposedly that cricket icon for I was told it was a 5D compatible and I had the IRS infrared so I used for gaming and stuff like that on consoles come find out it is not 5G compatible and it doesn't have that I scanner on it but the lady I got it from told me it did the phone makes text messages on its own takes forever when I went back to the store to let you know about it she said that cricket does not at this time have 5G Network I informed her that was not true because I seen on your line and I seen on TV then she played them but they refuse to help me get my another phone or get the phone that I wanted in the first place I'm really aggravated don't know what to do next I've already talked to customer service and the only thing they suggested was to go back to the same store and talk to the manager I tried getting minutes and information from store wasn't refused it

2
C
3 months ago
J
JstonePaparazzi
asked in Service Features

10GB plan vs Unlimited

I used to be on the 5 line grandfathered plan for $100. Cricket made me change (July) and since then my data speeds haven’t been great. First I went to the Unlimited $55 plan (4 lines for $100) during peak times the data became unusable, <1Mbps. In the Bay Area and then traveling to Vegas, Dallas and NYC  I tried switching to the 10GB plan as in theory the data isn’t slowed during peak times. I am still seeing data slow <5 Mbps during busy times with LTE full bars on a iPhone XR and an Android with 5G. Non busy times I’ll hit about 30-60Mbps. I went to this plan even though it’s 4 lines for $110, $10 more a month thinking there’s no slowdown so said the Cricket CSRAnyone have an opinion on this? I was trying to avoid paying $130 for the Unlimited Premium w/ 4 lines.

2
MamasitaMarz
10 months ago
B
Babaloo102Extra
asked in Service Features

order pending for hotspot help!

Order has been pending @CricketSupport ,please release my account!

2
J
8 months ago
J
JstonePaparazzi
asked in Service Features

10GB plan has slow data speed?

I used to be on the 5 line grandfathered plan for $100. Cricket made me change (July) and since then my data speeds haven’t been great. First I went to the Unlimited $55 plan (4 lines for $100) during peak times the data became unusable, <1Mbps. In the Bay Area and then traveling to Vegas, Dallas and NYC  I tried switching to the 10GB plan as in theory the data isn’t slowed during peak times. I am still seeing data slow <5 Mbps during busy times with LTE full bars on a iPhone XR and an Android with 5G. Non busy times I’ll hit about 30-60Mbps. I went to this plan even though it’s 4 lines for $110, $10 more a month thinking there’s no slowdown so said the Cricket CSRAnyone have an opinion on this? I was trying to avoid paying $130 for the Unlimited Premium w/ 4 lines. 

2
J
10 months ago
A
adriannaadams91Extra
asked in Service Features

Help setting up voicemail

I have an Iphone 2nd generation SE. It don't give me the option to set up my voicemail tapping the icon. When I hold down 1 in the phone app it saying sorry the person you've reached has a voicemail box that has not been setup yet. And when I go into setting and it gives me the option to change my voicemail password I do it and when I confirm and hit done it says voicemail not working and it does this every time.  I've tried everything multiple times please help!!

2
C
1 month ago
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motokiExtra
asked in Service Features

VMware Horizon Client (remote desktop) is not working via Mobile Hotspot/Tethering

I’ve been using the VMware Horizon Client and cricket’s Mobile Hotspot combo to connect to a remote computer for a number of years now. A couple of days ago it stopped working. I’ve narrowed down the problem to cricket’s Mobile Hotspot -- when using tethering, it does not work; switching back to a regular Wi-Fi -- everything works as expected. Any help is appreciated.

2
Marlena_Cricket
10 months ago
C
cmbs
asked in Service Features

You have the most idiotic freaking rule

I moved a few weeks ago. I’ve been using my phone’s mobile hotspot to have internet on my computer and tv. I have had to buy several $10/15gb add ons in recent weeks.After purchasing your turbo hotspot 2 and a 100gb/month data only plan YOU REFUSED TO LET ME BUY MORE HOTSPOT DATA ON MY PHONE!!!!! Forcing me to live without internet on the computer or tv until the hotspot arrived and was activated. You literally PUNISHED me for buying your product.If you had even made your idiotic rule clear, I could have bought more data before buying the hotspot and wouldn’t have run out. But no, you just punished me for buying your damn product.It’s absolutely idiotic and abusive.A new device and data plan has absolutely nothing to do with the old phone number and plan. Nothing. It’s so freaking stupid.I don’t appreciate it. Stop treating your customers badly. This is so freaking stupid I can’t believe it. It’s like you WANT me to go somewhere else. 

2
P
8 months ago
sparkieJamez
sparkieJamezExtra
asked in Service Features

retrieve deleted videos and photos

Restore all my lost downloads

2
M
2 months ago
sondreal
sondreal
asked in Service Features

activate my new phone

@CricketSupport I was guaranteed i could activate new phone at cricketwireless.com/activate after explaining to cricket that this method hasn’t ever worked for me and i absolutely need phone activated after Cricket support hours.  I got a brand new phone and SIM card today from cricketwireless.com and it can’t be activated with the following error “To activate your line(s), call Customer Support at 1-800-CRICKET (1-800-274-2538).”  I call but get a message that your closed.  Get me someone who can activate my phone!

2
sondreal
3 months ago
A
anncammPaparazzi
asked in Service Features

Cannot edit plan on my account online or via app

I am unable to edit my plan features for my two lines via Plans and Services online or via the app. I have updated the app.  When you select Edit Plans or Edit Services I get a return prompting you to use the app both online and in the app say to select “Exciting news! The best way to manage your account is via the myCricket app. Don't have the app? Learn more or visit your app store to download it today.” Do I have to go to my local store?Why can’t I do this myself online or via the app?

2
A
1 month ago
C
CRussoExtra
asked in Service Features

International Rates

How can I find out the rates for international calls? 

2
C
10 months ago
C
ChayalynExtra
asked in Service Features

need new free phone

What do I need in order to get a new free phone 

2
N
9 months ago
T
Tamper054Paparazzi
asked in Service Features

Unable to RECEIVE international calls

Hello, please I just bought a New Cricket Phone but I cannot receive international calls on my new SIM. What could possibly be the problem?

2
T
6 months ago
Shannon1402
Shannon1402Paparazzi
asked in Service Features

service is down

My cellular service is down in my area. My family can’t make calls from our phones nor receive calls in. How do I report the outage?

2
Shannon1402
11 months ago
M
MillyrusExtra
asked in Service Features

hot spot on new iphone

Recently upgraded to iPhone 14 pro max. Can’t connect hot spot. Before that, I had no problems with it with iphone11. I did not change the plan.can somebody help with an advice please?

2
Marlena_Cricket
5 months ago
P
ProfkleinExtra
asked in Service Features

why does Cricket LIE about 5G Service?

Based on my current experience,  and the information I read in the community forum, Cricket LIED to all their customers.We are told by Cricket that we can "bring our own device" that is vetted by Cricket to be 5g compatible. Yet as soon as we switch to Cricket and activate our 5g phone...we find out that our 5g compatible phone IS NOT 5G COMPATIBLE with Cricket.  We are then told that only Cricket phones can get 5g service.Guess what?  This is considered FALSE ADVERTISING,  and has been illegal for years.  So how does Cricket, as well as all other wireless companies get away with illegal practices?

2
A
6 months ago
T
tac_yzarcExtra
asked in Service Features

Using my phone in Mexico

I have the 10GB/month plan. Was trying to read the section about international phone use but it was a little confusing. I will be on vacation in Mexico next month. Will I be able to make calls or send texts? Or would I need to upgrade to the Unlimited $55/month plan?

2
M
22 days ago
O
Ozuna1991Paparazzi
asked in Service Features

problem with $35 credit

I've been trying to get the MyCricket app to show I have a $35 credit coming to me for RAF month but it still shows I'm getting $25 and I can still only refer 10 friends, even when I open a MCA account IN August. What's going on?

2
O
24 days ago
V
VenitaPeytonPaparazzi
asked in Service Features

Remember When Your Word Was Your Bond?

Not happy with the Dream whatever. I’m forced to accept MESSENGER when it isn’t what I want? Then 60 minutes of a back and forth between my User ID and Passcode?

2
Marlena_Cricket
7 months ago
W
wocasio1213Extra
posted in Service Features

Insurance

I want to take out the insurance

1
A
5 years ago
A
allstarguyExtra
posted in Service Features

Cricket Visual Voicemail app

Will not refresh or reconcile after listening/clearing and saving voicemails over the phone. Visual transcription works occaisionally, however audio of voicemail file will not play even after hitting the play button

1
R
5 years ago
N
natmac3Extra
posted in Service Features

HTC10 ported from Sprint, cant connect to Cricket Mobile Data or receive calls or voicemails.

I can call out but nobody can call me. Inbound calls immediately get a message saying my voicemail has not been setup, and my phone never rings. I get no mobile data connection at all. I have used online support topics, verified my IMEI is compatible, spoken to a dozen phone support people at Cricket, reset Network Connections and verified correct APN settings, been to Sprint and called Sprint to verify my device was properly unlocked. Nobody can tell me why my Cricket service does not work. I paid for service I cannot use. This is beyond frustrating and I am very annoyed with the lack of solutions to what shouldnt even be an issue.

1
T
5 years ago
R
RicardoExtra
posted in Service Features

Hot spot

Why idol 3 is not allowed x hot spot?

1
U
5 years ago

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