Service Features

  • 550 Topics
  • 1,549 Replies

550 Topics

C
CharliemcgoniglExtra
posted in Service Features

Text notifications

I only want the text notifications to only go to one line instead of all of them when I make a payment or change to my account. How do I manage which lines get the notification?

1
D
4 years ago
M
melmathExtra
posted in Service Features

4g

Why doesn't my phone show the 4g icon anymore?

1
BillyM_Cricket
4 years ago
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pink69pantherExtra
posted in Service Features

Downloads

Why can't I download or send pictures etc... To my bfs or when my bf sends me stuff that needs to download, upload.

1
Grod_Cricket
4 years ago
C
Cricketcustom97Extra
posted in Service Features

Emails

Messages are becoming harder and harder to view.

1
Grod_Cricket
4 years ago
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Haneen80Extra
posted in Service Features

track my minutes

Just wonder how can I track the minutes when I use my personal phone for work calls?

1
Grod_Cricket
4 years ago
B
BguffPaparazzi
posted in Service Features

customer service

thank you so much cricket for not having 24 hour support.  thank you so much for only having an address in california to address my concerns to.  thank you so much cricket for after 6 years of service, failing me so greatly.  thank you so much for my last month of service with you, although, i think you know i can find comparable service and probably even cheaper.  you have no idea what problems this one night has caused for me.  to show my bill as owing nothing, but still service is suspended.   I have no ability to contact family.  i have no ability to let anyone know she has passed.  i have no ability to contact her family.  i had to borrow a strangers phone, and as the number was unrecognized at 2am... no one answered.  thanks again.  i will enjoy our last 30 days together as i scope out new providers.   thanksformer subscriber

1
M
4 years ago
R
rybshikExtra
posted in Service Features

Not able to activate "Call Waiting" on Unlimited Plan

When trying to activate a "Call Waiting" feature, I get the following error message "Unexpected response from network". Tried different Android phones as well as a dumb-phone, so the problem is definitely not with my phone and/or its settings.The problem  has to do with the network and its settings on the provider side. Contacted the Cricket Support, but without success. Also, tried to manually query and activate as follows:status query *#43# <DIAL>Response: "Call waiting: Service has been disabled" to activate: *43# <DIAL>Response: "Connection problem or invalid MMI code"

1
Grod_Cricket
4 years ago
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pink69pantherExtra
posted in Service Features

Dead zone

Been out here on Steam Boat island. With no service. Even before my payment was due. So 4 days without service.. Great??

1
D
4 years ago
K
KiaraK1Extra
posted in Service Features

Change the phone number to specific number

I had a previous number with Republic wireless however the phone got stolen and I later opened a new services with cricket. However, I would like to use the same number that I had before. Can you pls advice if it is possible I'm willing to pay for the fee if there is any. Thanks.

1
Marlena_Cricket
4 years ago
K
KsaweryExtra
posted in Service Features

Hotspot doesn’t turn on

Hey,I got a cricket phone called cool pad, I got me an unlimited data plan for $60, and I added a hotspot feature for $10. I cannot turn on the hotspot on the phone, I just get a message that I should look up how to set it up online. I do own an IPhone and switched my card over to the iPhone, but unfortunately I cannot turn on the hotspot as well. Any ideas?Thanks

1
Marlena_Cricket
4 years ago
M
MacsugaExtra
posted in Service Features

Two bar G4 service in Durham, NC! REALLY!!!

Two bar G4 service in Durham, NC! REALLY!!!

1
K
4 years ago
N
nickinewExtra
posted in Service Features

Network

Is cricket the only network my phone runs off. I'm trying to set up notices with my bank and cricket is not in the available list. Please let me know if there is another network used.

1
D
4 years ago
G
grizandamyExtra
posted in Service Features

Need to access cricket SMS while traveling

I am traveling overseas (Middle East). I have Cricket and I know that there is no international plan overhere. However, my phone is dying and I need to transfer to a new phone. However, in order to transfer Whatsapp and other apps, I need to access SMS to get the security code the apps send. How can I do that? Thank you

1
BillyM_Cricket
4 years ago
N
natmac3Extra
posted in Service Features

HTC10 ported from Sprint, cant connect to Cricket Mobile Data or receive calls or voicemails.

I can call out but nobody can call me. Inbound calls immediately get a message saying my voicemail has not been setup, and my phone never rings. I get no mobile data connection at all. I have used online support topics, verified my IMEI is compatible, spoken to a dozen phone support people at Cricket, reset Network Connections and verified correct APN settings, been to Sprint and called Sprint to verify my device was properly unlocked. Nobody can tell me why my Cricket service does not work. I paid for service I cannot use. This is beyond frustrating and I am very annoyed with the lack of solutions to what shouldnt even be an issue.

1
T
4 years ago
R
RicardoExtra
posted in Service Features

Hot spot

Why idol 3 is not allowed x hot spot?

1
U
4 years ago
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Bluerose623Extra
posted in Service Features

Sim Card.

Ordered a new phone w/sim card...have to activate it yet...want to know if I can install this SIM CARD into my Android LG instead of the phone I got in the mail. Phone is too small for my hands and the Android fits my hands better...originally got phone from the cricket store in Aug. of 2017 in Jacksonville, Fl. let service expire a few months ago and want to reinstate the phone using the new SIM CARD...IS THIS POSSIBLE?? If can't answer on forum please forward to tech support and maybe they can answer this question or email me the answer::. THANK-YOU.   [Edited for privacy-This is a public forum. Please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc]

1
BillyM_Cricket
4 years ago
D
dock1Paparazzi
posted in Service Features

Turn off voicemail

How do I disable voicemail completely? i have a flip phone.

1
J
4 years ago
H
Hunter1Extra
posted in Service Features

Can i use my phone even though im still making payments on it to At&t

I'm still paying on my phone with at &t. Can I still keep #

1
BillyM_Cricket
4 years ago
P
PjcarverExtra
posted in Service Features

Upgade phone

I need a phone without a camera or internet axis

1
BillyM_Cricket
4 years ago
A
ancka36Extra
posted in Service Features

Hot spot fee 10$ paid and not accounted on my account

HiMy hot spot isn’t working and when I checked my account balance I noticed that even if my husband payed the extra 10$ they are not accounted on my balance/account. How do we solve that problem? I tried to call, nobody answered only the authomatic machine which is returning me on the start, I went to a selling point and the guy at the store directed me again on line and on lind on the automatic phone machine... I will loose my mind. Can you help?

1
BillyM_Cricket
4 years ago
M
marvelusExtra
posted in Service Features

How To Create a Post Paid Account

How can I create a post paid account?

1
BillyM_Cricket
4 years ago
A
AndreExtra
posted in Service Features

I want to tether my phone to my PC

I just paid $60 and I want to be to go online so I can hook up to my computer

1
Grod_Cricket
4 years ago
J
JackinTheHouseExtra
posted in Service Features

I forgot the draw a box password. Any way around this? I can not use the phone otherwise

For GOD only knows the reason why last night in the middle of the night I must have set this up in how to turn the phone on and I have not a clue what it is. Is there a way around this?

1
BillyM_Cricket
4 years ago
L
losgood511Extra
posted in Service Features

Why doesn't my phone display incoming calls

For some reason my phone isn't displaying my incoming calls. I'm unaware that I missed a call until I look at my call log. I don't know what's wrong in my settings, HELP PLEASE!

1
D
4 years ago
C
Cricketcustom97Extra
posted in Service Features

Global internet access

Global internet access.Customer has rights to all over across the nation internet access. As long as their bill is paid. Doesn't cricket know that blocking a customer makes the company viewed as a lesser valued wireless service.Try not to loose customers.

1
Marlena_Cricket
4 years ago

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