- 570 Topics
- 1,615 Replies
Samsung S8+ Mobile Hotspot
I have a Samsung Galaxy S8+ and I want to know if the Mobile Hotspot feature will work on the S8+. All of the S line is listed as being compatible with the HotSpot but not the Plus versions. I chatted online and the support person at first responded yes the S8 will work but then I re-clarified that I was asking about the S8+. The said only if I purchased the phone from Cricket. They don't sell an S8+ so obviously that doesn't help and I don't want to buy a new phone. So I went to a store and they were even more clueless than than the CSR so I thought while I was at the store they could provide me a SIM to test. They said I could purchase a SIM and try it but if it didn't work they couldn't give me a refund. That is absurd! All I want to know is will the Mobile Hotpost work on my phone before I purchase a SIM. I currently use the phone with Simple Mobile on the TMobile network. It used to be an ATT phone.
Why haven’t I had any service in my area and surrounding areas. My family and friends who also have cricket and at&t have been deal with no service since Friday. We live wilder and other surrounding areas and having no service. Can you guys please fix whatever is going on with that cell towers please
Long-term Customer Perks..
Can I ask, why is there no perks to being long-time customers. I have been a customer for over 5-years now. I have been with other companies who have offered great rewards for staying with a company for a certain amount of time. Cricket has ZERO incentives to remain a Cricket customer. If I was not on a joint plan with my Family, I would have left long ago. You get no discounts, no nothing for all the money I have dished out over the years to support your Company. I think it is a disgrace that people who have been customers for so long have to get the same sales and coupons as people off the street, and that people with other companies that want to swtich get treated like royalty while the existing long-term customers are forgotten. It is really sad. I cant even get my phone replaced because I'll have to pay full price for a new one. That makes no sense, that I, as a customer for over 5 years, can't even get a new phone without paying full price like everyone else.
Heads up, this is not a question. It's a complaint!I am sick of this dropped data mess!! I am going to switch to another company on my next paycheck.For TWO FULL WEEKS my data has been cutting on and off. And for a space of time it was completely off!! Can barely make calls, texts or use internet!! Sometimes not at all!! I had to borrow a hot spot from someone to operate my phone by Wi-Fi!I have Facebook messaged about this problem, left angry posts on their page, called about the problem, gone to Cricket store THREE times.....they reset the APN or they disconnect my phone from the tower (because Cricket CLAIMS it's a tower problem, if that's even true) and then reconnect it again, made a case for my problem and then last night claimed the problem was solved (and it seemed it was until the data dropped, AGAIN, for the millionth time and would only allow "Emergency Calls"). I even got a $10 credit because of this issue. Should've gotten more!The repetitiveness of this is angering me. I
SICK AND TIRED
IM SICK OF CARRIERS WHO DO NOT ALLOW MMS OVER WIFI BECAUSE SOME OF US WHO ARE IN A SO CALLED RURAL AREA CANNOT SEND OR RECEIVE MESSAGES WHEN WIFI CALLING IS OUR ONLY OPTION BECAUSE CARRIERS REFUSE TO BUILD TOWERS IM ONLY 10 MINUTES AWAY FROM AN AT&amp;T SIGNAL I ONLY HAVE ONE CARRIER OPTION AT MY HOME WHICH IS CSPIRE AND THEY DO NOT SUPPORT voLTE OR WIFI CALLING AND THAT IS A REQUIRMENT FOR ME AND THEY RIGHT OUT SUCK I SIGNED A CONTRACT WITH THEM BUT BROKE IT AFTER IT WAS UNRELIABLE SERVICE EVERY WEEK THEY WERE DOWN AND WOULDNT REIMBURSE US EVERY MONTH THEY ALSO DO NOT TELL YOU THAT THEY DO NOT HAVE THOSE FEATURES WHEN EVERY OTHER CARRIER IN AMERICA HAS THOSE FEATURES I HAVE ALSO BEEN FIGHTING AT&amp;T FOR OVER A DECADE TO BUILD A TOWER IN THIS CITY I HAVE MOVED A TOTAL OF 4 TIMES AND THERE SIGNAL ALWAYS SUCKS WITH JUST 1 BAR WITH SPARADIC SERVICE OR NO BARS AT ALL WHEN ARE CARRIERS GOING TO REALIZE THAT TOWERS DO NOT WORK THEY ALSO WANT TO BUILD TOWERS IN AREAS THAT DONT NEED
Service outage since 1/8/20
The topics here are all about selling. Hey we don't have service since 1/8/20. On 1/9 I called and spoke with Ana since she acted like she had no clue about anything I asked for her supervisor. I spoke with Ingrid who told me that service would be fully restored on 1/9/20. Well, it has NOT been restored. This is a huge inconvenience as I don't have a phone while driving or when not with another company's Wi-Fi. Even from my home Wi-Fi or another company, the calls are either very bad or dropped unexpectedly. We MUST be fully reimbursed for this mess! If I wasn't so busy with so much I would take the time to find another phone company.. Cricket is very messed up.
Cricket! You've Messed Up Hotspot Service BAD! 128kbs throttle with ZERO gig's used!
Starting a few days ago the hotspot service that many of us pay EXTRA to have has been badly messing up. I noticed all of a sudden none of my Smart TV's would work, then I realized that my Hotspot speed was locked at 128kb... I thought it was a system goof and would reset when my service cycle started so I waited a few days until they charged me a new month. Now... I'm about to call my credit card and dispute the charges! The techs at Cricket have clearly messed something up and put hotspot accounts on restriction, even perfectly legit ones it seems! (Whatever QoS system you've activated is messing up BAD!) A quick google search shows I'm not alone, and Cricket support is claiming everything from "tower maintenance" to "dual apn support" and everything thing else, which all ignores the fact that we are people who have had no issues with hotspot UNTIL whatever change was made happened a few days back. At this point I see no reason to stay with Cricket and I post this as
Hotspot not working on Approved phones (iPHone 11 & iPhone 6s)
Neither phone seems to be transmitting a hotspot wifi signal. My test: 1.Turned on hotspot on 6s2. Made sure hotspot was off on 113. turned on wifi on 11 but 6s hotspot never listedDid the reverse with same disappointing result.Not listed on computer wifi either.Reset both phones and repeated. Same disappointing results. HELP!!!
Okay so 2 people I currently live with in Yuma Arizona seem to have completely lost service but in a strange way...their phones won't accept calls, data works much slower than usual and their timezones change to California time zones at first I suspected the cell phone tower but can anyone help me?
Why does the phone forward calls to +16787649911
I have a Nokia 3.1+ and went into the call settings and found that number is used to forward calls for when busy, unanswered and unreachable and want to know 'why'?What if I delete the number? I read this is the setting to set the ring duration (which is what i'm trying to determine and change if possible)
I was told that coming from ATT that I would have the same service and same towers. Most of the time I would get 30-40 mbps download speeds through ATT and now that I am on Cricket they are much slower. I was lied to about service and that is how they got mine. I later Googled it and now know they cap it but the employees (several of them) lied to me.
I was told I had 7 days to add insurance and said ok I will call. Well I call and they will not say I had to go in to store. I was never told this. It is 4:00 and the store closes at 5:00 ( I live an hr or more from store). When I told chat representative I didn't have time to go in he said they don't close for 3 or 4 more hrs. I said no it is Sunday. Had I known I had to go in I would have earlier this week as one of the person with a phone went out of town fri so I don't even have access to that phone. I was told I could over phone but no and now I have no protection so I will probably be going back to my old service when my month is up as this is no way to start off with being told the wrong info and not having any coverage.
MyCricket App not working
We just added a line for our grandson. We bought him a cheaper phone (Cricket Icon) to use. Installed the myCricket app on it but when we try to open the app it just sits the with a green screen and never opens. Tried uninstalling the app and reinstalling it but still does not work.
Once upon a time I had service... now I do not
So, I work on the first floor of an office building. This isn't an ideal place for cell service. I in fact switched over to Cricket for the fact that the people around me that would get any kind of service at all, were with Cricket. So after switching I've had mediocre service for the past 8 months. 1-3 bars, which wasn't great, but I could stream youtube, podcasts, surf the web, text, answer phone calls and it was better than anyone else had from what I had noticed. For whatever reason last Friday the service plummeted and I wasn't able to do anything at all inside the building, even in areas I use to get even better service than at my desk. A few people around me who use to get no service at all with other providers are now getting service. I'm just wondering that has anything to do with my loss of service. I'm on my second day of having absolutely nothing unless I stand outside in the freezing cold, and even then nothing comes in unless I stand far enough away from the building. I l
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