Service Features

  • 594 Topics
  • 1,671 Replies

594 Topics

J
jimandmelissabaPaparazzi
posted in Service Features

5G Service

I purchased a Samsung Gaxaly A51 5G from my local Cricket store in Hutchinson, KS.I know I don’t live in the 5G service area, however, I went to the Wichita KS area which is showing to be a 5G low band area on the coverage map. While I was in the area, my service Icon never changed off of LTE, I was expecting maybe to see a 5GE or even 5G.So my question is do I need a sim card, or a different APN setting other than what was on the phone when it was pulled out of the box.

7
J
2 years ago
Q
qp5Extra
asked in Service Features

SMS msgs of my site URL are being blocked

Hi,​Recently noticed my hosted website URL is being blocked.It may have been flagged as spam.Sending text msgs (containing site URL) appear as Sent, though don't arrive.Is there anything that can be done to get website unflagged?​Thank you

4
B
2 months ago
K
KrgingerichExtra
asked in Service Features

Hotspot, not so hot

I use the “unlimited data & hotspot” services and once working, the hotspot seems to work well, but - for some reason, every month, when I renew my service (with autopay) my hotspot does not work... it shows that the data is there and paid for, but my phone (iPhone 6s+) will not use it... until I call cricket and they do something that then, activates it. And, of course, you have to go down every avenue to speak to a human. Do other people have to go through this? Any suggestions?

1
D
2 years ago
P
Patti1970Extra
asked in Service Features

wrong email setup by cricket for hbomax

When I bought my new phone and service back in January 2022, the store clerk entered my email incorrectly and it STILL can't verify my email address. She left the W out of my last name. I've been to at least 3 different retail cricket stores and NO ONE CAN FIX THIS!!Please help if you can.

1
jdor_Cricket
1 year ago
D
DikeeshaPaparazzi
asked in Service Features

Data not working

For the last 2 months my data has not been working. Data is being deducted from my account as usage, but no websites or social media apps will load/update when I try to use my data. Even when a new month starts and my data is replenished, I still cannot access websites or any social media. Why is this happening? The same thing is happening with the other 2 lines I have. Did cricket data change or slow down to non existent? 

3
D
10 months ago
S
steven.dExtra
asked in Service Features

Pausing payments while at Army Basic Training

I will be leaving for Army Basic Training in the next month and am wondering if Cricket Wireless offers an option to halt payments for the duration of my training period. Basic Training is 10 weeks long (12 with processing) and I will not be able to access my phone during so. I do not wish to cancel my plan, but do not want to continue to pay for wireless service I will not use. Thankyou for any responses in advance.

2
J
1 month ago
A
AdiazPaparazzi
asked in Service Features

Advanced messaging request

Would you please add advance messaging to the note9 in the samsung galaxy lineup? Or filled this request to the power that be. I cannot send hd video without a workaround. This feature would make life much easier. Please advise. Thanks for listening and being helpful.

1
J
3 years ago
J
Jas1218Extra
asked in Service Features

slow data speeds

I switched to unlimited data with hotspot and ever since my speed are very slow. I need to fix this or will have to change providers.

1
J
2 years ago
D
domczubekExtra
posted in Service Features

PLEASE update your website on Eligible Phones for Mobile Hotspot

I recently upgraded my plan to the unlimited Ultimate + hotspot…. first checked the website to be sure that my moto g power was eligible for hotspot and it said it was. Now I find out that it in fact is not eligible via one of your online chat agents. My phone was purchased directly from Motorola, not a carrier specific phone. So please, make this more clear on your website. It was nice of your agent to remind me that I’m eligible for a device upgrade, but unfortunately, that doesn’t make up for the fact that the phone I have is relatively new and replacing it now would be a giant waste of my money. 

1
D
2 years ago
C
CesarcldExtra
asked in Service Features

UPSA tracking number not working

Recently I ordered a phone from cricket it the cricket website says the package has been shipped. However, the tracking number they gave me says "We could not locate the shipment details for this tracking number. Details are only available for shipments made within the last 120 days. Please check your information" every time. What should i do?

1
CricketSupport
6 months ago
B
bethlivingstonStuntman
posted in Service Features

Cricket remotely locked my brand new Samsung Galaxy S10+ factory unlocked!?

I've had cricket unlimited data/talk/text plan on the same LG phone and same SIM card for the past two years. Plan is always paid each month on autopay & never late.I ordered a brand new Samsung Galaxy S10+ 128gb factory unlocked phone directly from Samsung. Waited a few days before I put my old SIM card into the S10+ phone. Cricket has locked it.Of course now that it has already happened to me, I'm discovering it is something that happens to Cricket customers frequently. I could have avoided it, had I known. It never occurred to me they were capable of doing it remotely.Also AIO (cricket wireless) wrote over my OTA software update capabilities with some AIO constipated version. I now am no longer able to receive those ota android security updates directly like I did the first two days I had the phone.

2
MamasitaMarz
4 years ago
T
Tom616wilsonPaparazzi
posted in Service Features

Hotspot not working on Approved phones (iPHone 11 & iPhone 6s)

Neither phone seems to be transmitting a hotspot wifi signal. My test: 1.Turned on hotspot on 6s2. Made sure hotspot was off on 113. turned on wifi on 11 but 6s hotspot never listedDid the reverse with same disappointing result.Not listed on computer wifi either.Reset both phones and repeated. Same disappointing results. HELP!!!

2
T
3 years ago
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cmforumuserExtra
asked in Service Features

Cricket please unblock static IP port access

I have a static IP. I believe Cricket is blocking the standard IMAP, SMTP, HTTP, and other ports.I’m able to ping the static IP---so we know cricket is able to connect to it.But, recently, as of a week or so, I have NOT been able to get/send IMAP mail using cricket.Similarly, I cannot access my web services on multiple non-standard ports.Every one of the accesses just spins in the browser or the mail app.Prior to a week ago, all of the above used to work. Now it has stopped.(BTW, all other ISPs and cellular providers can access these ports.)

1
C
11 months ago
A
adriannaadams91Extra
asked in Service Features

Help setting up voicemail

I have an Iphone 2nd generation SE. It don't give me the option to set up my voicemail tapping the icon. When I hold down 1 in the phone app it saying sorry the person you've reached has a voicemail box that has not been setup yet. And when I go into setting and it gives me the option to change my voicemail password I do it and when I confirm and hit done it says voicemail not working and it does this every time.  I've tried everything multiple times please help!!

2
C
1 month ago
M
Megan93Extra
asked in Service Features

Hotspot charge

I purchased the hotspot last night on the wrong phone line i didn't realize until after I paid $10. I automatically cancelled that feature now it says pending removal. I never used the feature. I want a refund for it.

2
B
2 years ago
C
CaraberExtra
asked in Service Features

is there a way to cancel an attempted phone port in?

I tried to add a new phone 10 days ago and apperantly I inputted some incorrect information to port my current number in its been stuck In limbo ever since and I've made several calls to customer support and haven't received any resolution. All I want to do is cancel the order and start over. Is there any easy way to do this or do I have to wait on hold for another 2 hours just to still get nothing done?

1
jdor_Cricket
1 year ago
L
LusheianExtra
asked in Service Features

acpprograma d lifeline

I qualify for lifeline and ACP program and it states that you guys are one of the people that do it now is hoping to use it for you guys but I didn't know if you guys are actually one

1
J
1 year ago
S
shayjayPaparazzi
asked in Service Features

Upgrade

Went into my local Cricket store to purchase a IPHONE 11 as an upgrade. Sure enough the system was down. Its been down all day. Just trying to purchase a phone online but not able to and same issue the rep had. Come on cricket you can do better…….. Oops! Looks like we're having a problem with our system. Please try again later.

1
D
6 months ago
M
MurphreeJAExtra
posted in Service Features

Cricket! You've Messed Up Hotspot Service BAD! 128kbs throttle with ZERO gig's used!

Starting a few days ago the hotspot service that many of us pay EXTRA to have has been badly messing up. I noticed all of a sudden none of my Smart TV's would work, then I realized that my Hotspot speed was locked at 128kb... I thought it was a system goof and would reset when my service cycle started so I waited a few days until they charged me a new month. Now... I'm about to call my credit card and dispute the charges! The techs at Cricket have clearly messed something up and put hotspot accounts on restriction, even perfectly legit ones it seems! (Whatever QoS system you've activated is messing up BAD!) A quick google search shows I'm not alone, and Cricket support is claiming everything from "tower maintenance" to "dual apn support" and everything thing else, which all ignores the fact that we are people who have had no issues with hotspot UNTIL whatever change was made happened a few days back.  At this point I see no reason to stay with Cricket and I post this as

3
I
2 years ago
O
OrganicStuntman
posted in Service Features

Did cricket break another FCC rule?

I went thru the trouble of setting a PIN and was reassured by a supervisor that only my line will have capability of changing the PIN as she set the other lines to not have text PIN access. Then I set up a secret question, only to find that my PIN was changed. So I’m seeking to know if anyone is aware of what FCC rule they broke by failing to protect my privacy?

5
R
2 years ago
B
ByrdglennExtra
asked in Service Features

WiFi connecting to computer

Moving to remote area .  No Satatlite signal for WiFi No cable . People there now are using phone to do all their internet connections . Have strong phone signal . Can I tether a cricket phone to my computer ; so I have a bigger screen to work from.  Hoping for a limitless wireless plan . Area code 21561 . 

1
D
1 year ago
P
Ph0ne1Extra
asked in Service Features

Never Received Phone

I ordered a phone in September which UPS lost, therefore I never received it. I have worked with UPS on them saying that they take full responsibility, and will pay for another phone, but will need Cricket to sign paperwork to allow me to get a new one. No matter how many times I and UPS has reached out to Cricket, they have done nothing. I talk to people on the phone (Cricket Customer Service) and they either say that there is no case or that it’s UPS that I have to deal with.  On top of this, I have received an email saying that if I don’t activate the phone, I will lose my service. I don’t have the phone! How can I activate something that I don’t have? Will I lose service on the phone I already have? What can be done about this? I just want my phone or my money back. 

1
jdor_Cricket
1 year ago
S
ShawnGessfordPaparazzi
asked in Service Features

sims card and if it is going to be locked if I put it in my old phone or will it work for me ?

Will the sims card work in any other cricket phone or will it lock up the card if I try it and it won't work in the phone that I have it in now because I don't have any way to get it charged and the cricket store is a very long way from me and I am going to be without a phone if I don't do anything to get the problem solved and I have a good phone just not sure if I can do that and I am not going to get the answer from the bot or I would already have the answer to that question and I don't have any time to wait for a live person to help me out with the damn simple question I am asking 

1
jdor_Cricket
2 years ago
T
TrucmaiExtra
posted in Service Features

Could not activate cellular data

My dad is having trouble his phone says 4G but he can’t use any apps he only can call and receive calls. I have try resetting network, plane mode, taking sim out and in, switch the cellular button on and off. Nothing is working and I'm pretty sure if I go to the cricket store they can't do anything about it. I need helpppppo

1
BillyM_Cricket
4 years ago
L
LolalosthermindExtra
asked in Service Features

Hotspot taken off

I tried adding more hotspot yesterday with the app and it wouldn't let me, but the app is finicky so I tried using the website, but it ended up taking my whole Hotspot off. I am beyond ticked right now. And now I'm trying to add it back on and it's saying pending changes so we can't let you make any changes. This is ridiculous. 

1
U
1 year ago

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