Service Features

  • 552 Topics
  • 1,551 Replies

552 Topics

J
JstonePaparazzi
asked in Service Features

10GB plan has slow data speed?

I used to be on the 5 line grandfathered plan for $100. Cricket made me change (July) and since then my data speeds haven’t been great. First I went to the Unlimited $55 plan (4 lines for $100) during peak times the data became unusable, <1Mbps. In the Bay Area and then traveling to Vegas, Dallas and NYC  I tried switching to the 10GB plan as in theory the data isn’t slowed during peak times. I am still seeing data slow <5 Mbps during busy times with LTE full bars on a iPhone XR and an Android with 5G. Non busy times I’ll hit about 30-60Mbps. I went to this plan even though it’s 4 lines for $110, $10 more a month thinking there’s no slowdown so said the Cricket CSRAnyone have an opinion on this? I was trying to avoid paying $130 for the Unlimited Premium w/ 4 lines. 

2
J
4 months ago
R
razaitisExtra
asked in Service Features

Data Speed

I was told that coming from ATT that I would have the same service and same towers. Most of the time I would get 30-40 mbps download speeds through ATT and now that I am on Cricket they are much slower. I was lied to about service and that is how they got mine. I later Googled it and now know they cap it but the employees (several of them) lied to me. 

1
Grod_Cricket
3 years ago
C
CRussoExtra
asked in Service Features

International Rates

How can I find out the rates for international calls? 

2
C
4 months ago
D
dewey417
asked in Service Features

hotel wifi is not private

What can I do to make my hotel room wifi private? I understand that the hotel wifi isn't safe to use for browsing on my phone or laptop. 

2
starwender
3 months ago
S
SFD1Extra
asked in Service Features

BYOD wifi calling on core plan

Will wifi calling work with a BYOD on the core play

2
S
11 months ago
J
Jay11Extra
asked in Service Features

Cell tower

Okay so 2 people I currently live with in Yuma Arizona seem to have completely lost service but in a strange way...their phones won't accept calls, data works much slower than usual and their timezones change to California time zones at first I suspected the cell phone tower but can anyone help me?

1
J
3 years ago
Alimentame
AlimentameA-List Star
asked in Service Features

Wi-Fi calling

I have a question which devices are eligible to use Wi-Fi calling?

3
M
3 years ago
Marie804
Marie804Extra
asked in Service Features

Why is my service getting worse every week

When I moved to this location over a year ago my service was the best. Now over past few months it keep getting worse. I cant even get on my cricket app. My hot spot I pay for is gone. I mean, do I need to go to anouther service? We have no landline out here, not wifi. I DEPEND on my phone.

3
C
1 month ago
L
LouiszwuExtra
asked in Service Features

Mobile Hotspot

I had a byod device and got a plan that included a Hotspot. I later found that my device wasn't compatible. So I checked on the ones that that were with the mycricket app. A Samsung galaxy A11. It happened to that I had one that even had a cricket sim card. I took it in to the store and they promptly told me it too wasn't compatible. I show them where it said it was on your app. They said the imei showed it wasn't. They didn't know why. I'd like a better answer. 

1
J
1 year ago
A
alphfdExtra
posted in Service Features

Data usage

How can I see 6 months of data usage on one of my phones?

2
C
2 years ago
P
Patti1970Extra
asked in Service Features

wrong email setup by cricket for hbomax

When I bought my new phone and service back in January 2022, the store clerk entered my email incorrectly and it STILL can't verify my email address. She left the W out of my last name. I've been to at least 3 different retail cricket stores and NO ONE CAN FIX THIS!!Please help if you can.

1
jdor_Cricket
6 months ago
C
C3vettefanExtra
asked in Service Features

Textmail subscriber?

I have a friend with Cricket Wireless, and whenever I try to call them it goes to a voicemail call text mail subscriber. What's happening? Doesn't Cricket have a regular voicemail? I can't even find textmail on Google. Any ideas/suggestions? 

1
R
2 years ago
P
Ph0ne1Extra
asked in Service Features

Never Received Phone

I ordered a phone in September which UPS lost, therefore I never received it. I have worked with UPS on them saying that they take full responsibility, and will pay for another phone, but will need Cricket to sign paperwork to allow me to get a new one. No matter how many times I and UPS has reached out to Cricket, they have done nothing. I talk to people on the phone (Cricket Customer Service) and they either say that there is no case or that it’s UPS that I have to deal with.  On top of this, I have received an email saying that if I don’t activate the phone, I will lose my service. I don’t have the phone! How can I activate something that I don’t have? Will I lose service on the phone I already have? What can be done about this? I just want my phone or my money back. 

1
jdor_Cricket
1 year ago
G
goldbondxExtra
asked in Service Features

Features Request - Google Voice Style - Accept Calls Press 1.

Call Defense is not working that I can see. Appears to be active. However, I receive 2-4 spam calls per day + 1-2 SMS per month. This has increased by about 50% since joining Cricket and is unacceptable. I would like an optional feature added similar to Google Voice which requires caller to press 1 to get through. This would block 90% of the automated and good portion of the live spam calls. (like Google voice)  Other MNO/MVNO’s are starting to add this. How tough can it be?  

1
jdor_Cricket
1 year ago
M
MankranePaparazzi
asked in Service Features

How Do I Know if Stream More is Working?

Stream More is on. How do I know if it's working on any particular streaming site? 

2
M
2 years ago
C
CaraberExtra
asked in Service Features

is there a way to cancel an attempted phone port in?

I tried to add a new phone 10 days ago and apperantly I inputted some incorrect information to port my current number in its been stuck In limbo ever since and I've made several calls to customer support and haven't received any resolution. All I want to do is cancel the order and start over. Is there any easy way to do this or do I have to wait on hold for another 2 hours just to still get nothing done?

1
jdor_Cricket
1 year ago
F
Furryfan93Paparazzi
asked in Service Features

Signal help?

Hey Cricket Wireless, I asked this question to the phone support and chat support and no accurate answers.. They seem like they don't have a bit of knownledge about what i am asking about, My question is basically Will Cricket's signal difference between them and my current provider of verizon matter to much? Cricket gets like -117dBm all the down to -130dBm in my area. Verizon gets like -110dBm all the way down to -124dBm where i live.. Will the difference between the two carriers make a difference in calls dropping where i live? I really want to switch to Cricket but i need my phone.

4
Marlena_Cricket
3 years ago
R
RevnancysPaparazzi
posted in Service Features

problem with refer-a-friend in the app

Recently when I have tried to refer a friend using the app it says it cannot connect to the server. I even went into the store and they got the same message. There is a bug in the app please fix it

4
J
6 months ago
B
Bango55Extra
asked in Service Features

RE: PREMIUM PLAN

I just received my Cricket Dream 5G a few days ago and just live it so far.I am a new customer and wanted something with a unlimited plan that never slows down no matter how much GB you use.Well looking over my plan which I have the $60 one says my data will never slow down cause I have the premium plan..SO IS THIS TRUE IT NEVER SLOWS DOWN NO MATTER HOW MUCH YOU USE?It also says cricket forever  and I have 5G and pretty much do 97% of the time.

1
jdor_Cricket
1 year ago
W
WolfKing1011Extra
posted in Service Features

Wifi Manager

For some reason wifi Manager switched my wifi off on my phone while I was using it. I then turned it's permission to do that off but now it is just asking me for permission to turn my wifi off. It specifically popped up and said, "Wifi Managaer wants to turn your wifi off" what is the deal with that?

1
BillyM_Cricket
3 years ago
B
ByrdglennExtra
asked in Service Features

WiFi connecting to computer

Moving to remote area .  No Satatlite signal for WiFi No cable . People there now are using phone to do all their internet connections . Have strong phone signal . Can I tether a cricket phone to my computer ; so I have a bigger screen to work from.  Hoping for a limitless wireless plan . Area code 21561 . 

1
D
1 year ago
D
daywoodExtra
posted in Service Features

SSL errors with mobile hotspot device

I am using the standalone Cricket (Netgear) hotspot device and I keep getting SSL errors that keep some websites from loading at all and others only after repeated retries. I’ve tried it with different browsers and get the same problem. I also have problems loading some programs in streaming apps on my ROKU, getting some variation of the message that there was a problem and to try again later. It would not surprise me to learn that these were also SSL problems preventing a secure connection with the streaming service. I don’t have any of those problems using the same browsers and ROKU with my traditional ISP. Any suggestions?

1
Z
1 year ago
H
HelpPaparazzi
asked in Service Features

Referral credit not received as promised

So I took my two old friends into a store to change service from T-Mobile to Cricket. After a grueling 3 hours of trying to port over their phone numbers, I was told I would be contacted the following day regarding the referral credit. That call never came. I was told to send them my referral code via email, which I did, but their service was already activated by that time (we were literally still waiting at the store). She couldn’t figure out how to apply the credits after service had been activated and said she would chat with her manager and get back to me. The app only shows the progress as “referral codes sent” and won’t move to the “claimed” stage. This is frustrating because Cricket hyped up this referral process.

2
H
2 years ago
T
tcbishopStuntman
asked in Service Features

really bad signal

In September i was forced ( i had not choice) to transition my 5 lines from  the 5 for $100 plan i had since 2016 to a new plan that is $20 more. I was told this was b/c of upgrades in the system ( to 5G?).OUr service has been spotty or unreliable ever since and particularly bad during last 4-6weeks. (dropped calls, calls redirected to voice mail even though phone not in use, text messages delayed by minutes, hours,even days or just not delivered)Finally realized the only calls working are Wi-FI calls. WE ARE NOT EVEN USING OUR SERVICE! A closer look under  Settings → PHone → sim  indicates signal ranging from -103dBm to -123dBM.  THIS IS “non-functional” by any definition.All maps say I’m 5G and I can almost see the tour from my back patio. No buildings etc.. it’s country and all the leaves are gone b/c it’s winter.Two other phones confirm this lack of signal.i’ve spent well over 3hrs calling signal between yesterday and today. (mostly on hold)and not answers even though they promised

6
T
1 month ago
W
WildezQueenExtra
posted in Service Features

Promo codes

How do I apply a promo code to my account

6
8
4 years ago

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