- 456 Topics
- 1,242 Replies
To whom it may concern. I have spent countless hours trying to understand why I cannot add hotspot on my Nokia 7.1. I have recently seen the answer on this forum from a cricket employee stating " the phone must have two apn's in order for usage to be tracked" okay I think well at least that's an answer. I would of appreciated that response with one of my multiple calls to cricket. However out of curiosity I go into my settings and low and behold my phone has two apn's. Please give the people what they want. Your selection of phones doesn't offer ANY of the popular mid-range devices ie: Moto g7, pixel 3a , Nokia 7.1 to mention a few. I do commend you for having the Nokia 3.1 and the g7 variant Supra I think it is but not the same. I have been a 4 line customer for almost 5 years. I have never received a discount on a phone mainly because I have never liked your offering. I've spent almost 7k with cricket is there anything that can be done that would allow me to pay for a service that I
I WOULD LIKE TO KNOW WHY EVERYTIME I TRY TO USE CHAT, MY ANSWER FROM CRICKET IS ALWAYS "I AM NEW", "I DO NOT UNDERSTAND YOUR QUESTION". I EXPLAIN IT TO THE CUSTOMER REP IN TERMS A CHILD IN KINDERGARTEN COULD UNDERSTAND!! NONE OF MY QUESTIONS ARE ROCKET SCIENCE! 10 TRIES AND 10 FAILURES. THEN THEY HAVE THE GONADS TO HANG UP ON ME!! CRICKETS IDEA OF CHAT SUPPORT IS A COMPLETE AND UTTER FAILURE. BUT, THEY SURE UNDERSTAND THE MONEY!!!
So lately my phone is asking me to dial the number to check my VM when in fact I am suing Visual VM and have already check the message. I am getting a notification to check it which will not go away. I have never set up the other VM and I don't want to because I feel it will only invite conflicts and when I had it before on another phone it didn't work right anyway, From what I can see there is no actually app feature or changeable settings for the regular built in VM.
Hello again,I was looking through my phones hidden/secret menus and saw that wifi calling was provisioned via a toggle switch and VoLTE was also provisioned this same way, but I noticed that video calling was greyed out and that even though there was a toggle switch for it like the other two features, there was no way I could turn it or toggle it on.Is this a feature that Cricket offers?If so, could you please provision it and toggle it on?I'm using a Moto G7 Supra purchased from Cricket.My wife's phone is a Moto G6 Play and she has a video calling icon that apparently lets her choose to make video call if she wants. She doesn't have Cricket service but the phone was originally a Cricket phone as the box that it came in was branded as Cricket even though it was an unlocked phone at the time she purchased it.I was hoping that I could get that option to make video calls as well.Thanks...
For some reason wifi Manager switched my wifi off on my phone while I was using it. I then turned it's permission to do that off but now it is just asking me for permission to turn my wifi off. It specifically popped up and said, "Wifi Managaer wants to turn your wifi off" what is the deal with that?
Hi,Not sure if this is the right place to ask but here goes. Back in the day, service providers could actually recover/download all the text messages you sent or received. Is this something that can still be done? Wife's phone was stolen, it's not turned on (likely won't be, at least not where I can access it), and besides photos of her recently passed cousin, she is heartbroken over losing the many texts that she sent and received with him during his final months.Does Cricket keep texts stored on servers? And if so, is it a situation where we could get them?Thank you in advance!
I purchased a phone Samsung s9+. Is working perfectly. The hotspot is working, yet the cricket is not allowing me to purchase that monthly fee for hotspot, the rules states you must choose the right phone to work with that hotspot feature. My phone us working. Yet I'm not allowed to use it, I want to pay the hotspot, so I can use my iPad since my vision is not that great, the cricket is telling me the phone does not qualify. I am a with cricket for past 8 years. I don't understand why can't I just pay the fee for hotspot and let me use it????????
I have been with cricket wireless for over 2 years now. I have bought three phones from there authorized cricket stores. And I have changed plans and for the past year have been on there unlimited max plan. What amazes me is the total lack of customer appreciation. I have never seen a company that will charge multiple fees and makes there phone prices higher to the loyal customers who want to switch phones but stay with cricket. Why can't cricket give discounts to those customers who choose to stay with them as a company. It's time for a new phone. Because of the lack of any common business practice I will happily being choosing another provider. If you treat loyal customers worse then your new customer why would anyone become loyal.
I am a frequent traveler and so is my wife. There seems to be a constant trend where Cricket Wireless will barely work at certain airports. Within the terminal and until the plan is sufficiently away from the terminal. DCA and ATL are top of the list as we frequent. At any time if you are cricket I would be interested to know if data will work period in these airports. This is not congestion this is intentional. This is also illegal.
I am paying for a certain amount of data each month. Why can't I use that data how i want to use it. Why must I have to have an unlimited plan to teather a device to my phone? It makes no sense. Other carriers i have had allowed me to teather my phone to other devices with no problem. I would like to make a suggestion that mobile hotspot should be a feature on all data plans.Please allow us to use our data how we see fit.Thank you.
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