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moved. the signal strength is poor in my new house tried to activate the wifi calling. error message. visited a store, the associate spent 1hr on phone with a tech. installed a brand new sim card got my 911 address updated and the wifi calling working. next day wifi calling error contact cricket if continues. call tech support. they tell me to call apple. plug in sim to a vision 2 phone get wifi working. return sim to XR still working. next am early message on phone your wifi calling 911 address has been updated. get home wifi calling won't work. call tech. back and forth eventually he decides Xr is not on the supported wifi calling list and the phone won't make wifi calls… how do i get the wifi calling activated and to stay activated on my account so i can get calls in my new home?
My phone can not receive texts or calls, for the third time in the past 2 months. The first time it happened I ordered a new phone directly from Cricket assuming it was a hardware issue as my previous phone was 4 years old, but the issue persisted to the new phone.I can send texts and make outgoing calls, but my phone number can not receive them. I can call or text my wife, who is also on cricket and sitting right next to me, and it goes through with no issue. When she calls or texts me back I receive nothing. A few hours later the text will come through.The last two times the customer support person "reset my network" to fix it, but it should not keep happening and I need this fixed permanently.Everything else works fine on my phone. Apps all work in real time, Facebook messenger and video chat all work fine, but anything running through my phone number is dead.
Will the sims card work in any other cricket phone or will it lock up the card if I try it and it won't work in the phone that I have it in now because I don't have any way to get it charged and the cricket store is a very long way from me and I am going to be without a phone if I don't do anything to get the problem solved and I have a good phone just not sure if I can do that and I am not going to get the answer from the bot or I would already have the answer to that question and I don't have any time to wait for a live person to help me out with the damn simple question I am asking
My gf is accusing me of being on the phone when she calls because the phone sometimes rings differently. She claims it has a long double first ring. Whatever that means. I googled it and told her it's just Cricket trying to find a tower to connect to but she doesn't believe me because Verizon does the double ring according to her. Is it true that there is a different ring callers hear if I'm on a call already? Is this a feature something I can change?
Why cant i get my s21+ unlocked phone that cost $1000 plus the other 3 i bought for my plan not send stupid videos to eachother cuz cricket or samsung wont give me an rcs option? Come on you guys i dont want to use google messenger anymore because it doesnt customize which is the number one reason i left apple.Its 2021 and i cant send a video from one device to another without it looking like super mario 1? This shouldnt even be a topic of discussion anymore since it has been since the s9. Get it together asap or your going to lose a family plan over here.
I have 4 lines with cricket, 2 are actual cricket phones and neither of them are able to use wifi calling. Keep getting the oops error message after we enter the address. I've contacted support several times and they have been unable to resolve. I went to the store and got a new Sim card for on of them and that didn't work either. More than a little frustrated at this point. Not sure what the problem is, we've checked the IMEI number, checked the address. Any other ideas?Thanks
Since March 1st I haven’t been getting any service where I live and before I could..I made a complaint and they said their working on the tower and it would be fixed.So I had service for a week or two and now I have No Service again.Can you please get the towers situated with my area so I can have coverage.
I use the “unlimited data & hotspot” services and once working, the hotspot seems to work well, but - for some reason, every month, when I renew my service (with autopay) my hotspot does not work... it shows that the data is there and paid for, but my phone (iPhone 6s+) will not use it... until I call cricket and they do something that then, activates it. And, of course, you have to go down every avenue to speak to a human. Do other people have to go through this? Any suggestions?
I’ve been having this issue for awhile and I’ve tried customer service before, but no luck. It has now spanned multiple phones.(I have a BYOP sim) I don’t have access to services that used to work. If I try to turn on things like call waiting, or use call forwarding I get “Network or SIM card error”. The last time I tried to contact customer service, they said there was an issue with a prior call forwarding request pending and they would clear it and set the call forwarding for me. They did. It worked. Then I went to my settings to turn the forwarding off. It gave me the same error. The CS rep had to turn it back off. Call forwarding would be very useful to me for work and I can’t set it myself. The call waiting not working is also frustrating. Has anyone else had issues with this that they were able to resolve?
I purchased a Lg style 6 phone and used my insurance because it was damaged. Now customer service has said because I used the insurance and paid $75 my insurance was dropped. After reading the insurance guidelines it read you have up to 3 claims within a 12 month period to still be under warranty. Every time I ask for a manager I'm put on hold then get disconnected.
Cricket hotspot service is the worse I have used, I'm going back to a 3rd. party service and use my own AT&T hotspot.
It all started right off at the Cricket Store they don’t know their ass from a hole in the ground. First I made sure my AT&T hotspot would work with Cricket and put in the numbers and was told yes it will work. Then I went to chat gave them the numbers and was told yes you can use your AT&T hotspot. When I went to the store the girl who had just started and had been there 2 weeks started setting me up. She took the sim a made it the smallest it would go and then told me Sir our sim is to small for your hotspot you will have to buy 1 of our Moxee Hotspots to use a Cricket Sim. I told her you made it to little and she said you can only use the smallest sim with Cricket. That is dumb it does not matter what size the sim is they hold the same info. large, med, or small she made it to little for my hotspot. The manager who was sitting in the back room playing games on a Ipad when I ask her to get or talk to her, told her he will have to buy a cricket moxee hotspot if he wants our se
Last year my entire family bought new phones. Last month my daughter had issues with hers so when she put her sim card back in Cricket suspended her account and we were informed that none of our barely a year old phones would work anymore. That Cricket would only use and support 4G and 5G phones. So me and my husband just decided to go ahead and buy new 5G $400 phones. We go to put our sim cards in and we are then told that these new 5G $400 phones are not good enough for the Cricket service so they suspend both of our service and tell us we will have to purchase NEW PHONES FROM THEM to continue to use Cricket. I kept telling them that these are 5G phones but NO they are good enough….WHY? I can’t afford to pay for another phone. MAYBE if Cricket would allow all the existing customers to use the “New Customer” rates since they are FORCING their customers to upgade. I know many of their customers will not be able to upgrade their phones. Due to their cheaper service many low income fami
I use alot of hotspot so i can watch tv on my roku. would i b better off with the 10 GB plan and streaming option? rather than the cricket more plan that i currently have and adding upto $50 of add on hotspot a month? With my add ons I'm spending over $120 a month. No wifi available where I live.
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