- 609 Topics
- 1,706 Replies
I needed to add another phone to my line and the cricket agent told me I could save money by switching to an unlimited plan with 4 phones. I made it ABUNDANTLY clear that my phone has hotspot and that I needed it on my phone and not the other lines. He told me that ALL the lines would have hotspot after the change to the new plan. and my bill would only go up $5 after adding the new line, 2 days later I went to use my hotspot and it no longer worked, so I called cricket and they told me my phone was not compatible with hotspot, I proceeded to tell them that I was using hotspot for years on that same phone up until I was guaranteed that all my phones would have a hotspot. As they were pulling down my pants they told me there was no way to get my old plan back, and as they proceeded to fu<k me, they told me they COULD give me hotspot on my phone but all the phones would no longer have unlimited data and they would have to charge me $60/mo. on top of what i'm already paying.
Call Defense is not working that I can see. Appears to be active. However, I receive 2-4 spam calls per day + 1-2 SMS per month. This has increased by about 50% since joining Cricket and is unacceptable. I would like an optional feature added similar to Google Voice which requires caller to press 1 to get through. This would block 90% of the automated and good portion of the live spam calls. (like Google voice) Other MNO/MVNO’s are starting to add this. How tough can it be?
I have 4 lines with cricket, 2 are actual cricket phones and neither of them are able to use wifi calling. Keep getting the oops error message after we enter the address. I've contacted support several times and they have been unable to resolve. I went to the store and got a new Sim card for on of them and that didn't work either. More than a little frustrated at this point. Not sure what the problem is, we've checked the IMEI number, checked the address. Any other ideas?Thanks
I had a byod device and got a plan that included a Hotspot. I later found that my device wasn't compatible. So I checked on the ones that that were with the mycricket app. A Samsung galaxy A11. It happened to that I had one that even had a cricket sim card. I took it in to the store and they promptly told me it too wasn't compatible. I show them where it said it was on your app. They said the imei showed it wasn't. They didn't know why. I'd like a better answer.
I am using the standalone Cricket (Netgear) hotspot device and I keep getting SSL errors that keep some websites from loading at all and others only after repeated retries. I’ve tried it with different browsers and get the same problem. I also have problems loading some programs in streaming apps on my ROKU, getting some variation of the message that there was a problem and to try again later. It would not surprise me to learn that these were also SSL problems preventing a secure connection with the streaming service. I don’t have any of those problems using the same browsers and ROKU with my traditional ISP. Any suggestions?
So I took my two old friends into a store to change service from T-Mobile to Cricket. After a grueling 3 hours of trying to port over their phone numbers, I was told I would be contacted the following day regarding the referral credit. That call never came. I was told to send them my referral code via email, which I did, but their service was already activated by that time (we were literally still waiting at the store). She couldn’t figure out how to apply the credits after service had been activated and said she would chat with her manager and get back to me. The app only shows the progress as “referral codes sent” and won’t move to the “claimed” stage. This is frustrating because Cricket hyped up this referral process.
For some reason wifi Manager switched my wifi off on my phone while I was using it. I then turned it's permission to do that off but now it is just asking me for permission to turn my wifi off. It specifically popped up and said, "Wifi Managaer wants to turn your wifi off" what is the deal with that?
So 1. I have to watch a freaking video to even learn how to refer a friend? Why does your website not provide enough information on nearly every topic? Your video is slow. I can read words and learn quickly. Unless you make that difficult too. Have a video for those who want to watch it and WORDS for those who don’t. Even those who watch the video need the damn link. Just post the freaking link. Nice and big. Front and center.I have to download the app to refer a friend? That’s stupid and invasive. Do you know that some of us use computers? Yeah, we do. I have to email the link to myself to get it on my computer because of your choices. I don’t like a lot of apps on my phone, which is none of your business. I don’t like being forced into doing things I don’t want to do. I’m going to delete it again. Thank you for wasting my time. You build resentment in your customers with this kind of thing. Even in the app it’s unclear how to do it. Why do you make it so hard? Oh right, you don’t act
My husbands was waiting for his warranty phone as we waited for his shipment (memorial day weekend) he would put his sim card on my phone to use for that weekend, I was told hotspot would not work on stylo 3, but yet when my husband put his sim card on my stylo his hotspot worked perfectly with no issues, so I dont understand why I cant add hotspot what so ever, when will that feature be available for stylo 3? I live in a small town and internet providers are limited here, hotspot would be very convenient!
Hey Cricket Wireless, I asked this question to the phone support and chat support and no accurate answers.. They seem like they don't have a bit of knownledge about what i am asking about, My question is basically Will Cricket's signal difference between them and my current provider of verizon matter to much? Cricket gets like -117dBm all the down to -130dBm in my area. Verizon gets like -110dBm all the way down to -124dBm where i live.. Will the difference between the two carriers make a difference in calls dropping where i live? I really want to switch to Cricket but i need my phone.
Hello. Since Hbo changed their streaming service to just MAX, their new app is total crap, it’s insanely time consuming and difficult to browse for something to watch, consequently I never watch that channel anymore. It’s also impossible to contact them about it, they are not interested in user feedback. They have made their streaming app useless. I am requesting that you partner with someone else.Thanks.
I just received my Cricket Dream 5G a few days ago and just live it so far.I am a new customer and wanted something with a unlimited plan that never slows down no matter how much GB you use.Well looking over my plan which I have the $60 one says my data will never slow down cause I have the premium plan..SO IS THIS TRUE IT NEVER SLOWS DOWN NO MATTER HOW MUCH YOU USE?It also says cricket forever and I have 5G and pretty much do 97% of the time.
We will be going on a cruise in Europe and have the ships internet package. we don’t care about making calls but is it possible to send/receive texts? We both have android phones (Samsung and Moto) but i noted when I tried to test if able to receive texts in airplane mode with Wi-Fi on, you had to turn on WI-FI calling. I’m trying to figure out if turning on WI-FI calling so we could get our texts would work in another country or if we just need to stick with emails. Thanks.
Hi! I have a Galaxy S7 Edge phone that was running my mobile hotspot just fine this morning but now all of a sudden when I turn it on, it says I don't have it in my plan. I then proceeded to upgrade to the $60 plan and still get the same message when I try to turn on the hotspot. I am so confused right now :(
Will cricket core plan work with an unlocked and compatible 4G router? I want to temporarily use the mobile data included in the plan. My phone’s broken and I can’t replace it as of this time. But I badly need to use mobile data / hotspot to connect to family and friends using my laptop. Anyone knowledgeable on this? I don’t want to upgrade to the Simply data plan that’s $55/month.It’s too expensive.
I just switched to Cricket. Got a free Alcatel Verso. I live where there is No Cell Service. I do have DSL and Wifi.I need to be able to text via wifi. I used to be able to do it on my Droid mini, with verizon. That phone broke, and they dont make them anymore. (I really liked it too)I dont want some "chat" "phone number". Any Ideas?Thanks
Im also having signal issues with my phone now for the last 2 days. The phone will lose service randomly and I will only be able to make emergency calls and can send emails over wifi. I can't text or call and can't receive any return. I have tried power cycling phone, taking the sim card out and putting it back in and turning phone back on. What else can I try to get service?
can i receive messages from mexico with an unlimited plan? Someone was supposed to contact me but they are in mexico and they were supposed to have gotten a mexico number. I haven't heard from them so I am concerned that maybe my service doesn't allow me to receive the messages. I am in the US. What can I do?
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