Service Features

  • 457 Topics
  • 1,251 Replies

457 Topics

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StormedsoupExtra
posted in Service Features

Hotspot phone

Phone is in the section for old plans for hotspot but not the unlimited plans. Why is that? Even when I switch Sims to my iPhone 6s it still doesn't show up as an option for the add on features.

2
S
3 years ago
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chrs12Extra
posted in Service Features

Lost call and voicemail

I was listening to a voicemail yesterday and suddenly heard "deleted". Strange that the call is not in All Logs. When I listen to 'erased messages' - it's not there. It was extremely important.

0
C
3 years ago
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grizandamyExtra
posted in Service Features

Need to access cricket SMS while traveling

I am traveling overseas (Middle East). I have Cricket and I know that there is no international plan overhere. However, my phone is dying and I need to transfer to a new phone. However, in order to transfer Whatsapp and other apps, I need to access SMS to get the security code the apps send. How can I do that? Thank you

1
BillyM_Cricket
3 years ago
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BasmartExtra
posted in Service Features

lost phone/call forwarding

I Lost my phone can cricket call forward my calls to my other phone on same account? Or set up my voice mail 

0
B
3 years ago
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Kevinmc16Extra
posted in Service Features

Hot spot

I was told that after I used my 10g hotspot I could add another 10g for 10$. Having trouble figuring out how to do that. If I was lied to, I'm gonna raise holy hell, considering it's the reason I switched to cricket.

0
K
3 years ago
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LucyluluExtra
posted in Service Features

Parental controls

Is there a way for me to see websites visited on one of the other phones on our account? If so, could someone please tell me how. Thanks.

3
S
1 year ago
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DawnMarie85Extra
posted in Service Features

Wi-Fi Connection Issue | Cricket Wireless

I have the LG Stylo 3...I have been having Wi-Fi connection issues for the past 2 weeks now. Here is the issue...I connect to my homes 2G - Wi-Fi then About 5 minutes later my phone disconnects from the Wi-Fi & disables it. Also, for some unknown reason I am no longer able to connect to my 5G - Wi-Fi. It doesn't even come up as a option anymore. I have called my internet provider to see if the issue was with them, everything is working on their end so it the issue has to be with cricket or the manufacturer. Ugh....

47
S
1 year ago
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safeExtra
posted in Service Features

Chat isn't working on Cricketwireless.com

The Chat facility isn't working on the Cricketwireless.com website.The chatbot doesn't recognize my question, and when I click the 'chat to a live agent' button nothing happens.I would like an email address to email Cricket Wireless.Can you help me please ?

0
S
3 years ago
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Mayb6627Extra
posted in Service Features

Verizon sim to cricket device

I have a cricket phone i bought second hand and i have existing and active verizon wireless phone number and sim card and want to transfer over to the cricket device...so basically i need to know what i would need to do accomplish this please?

2
Y
1 year ago
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KsaweryExtra
posted in Service Features

Hotspot doesn’t turn on

Hey,I got a cricket phone called cool pad, I got me an unlimited data plan for $60, and I added a hotspot feature for $10. I cannot turn on the hotspot on the phone, I just get a message that I should look up how to set it up online. I do own an IPhone and switched my card over to the iPhone, but unfortunately I cannot turn on the hotspot as well. Any ideas?Thanks

1
Marlena_Cricket
3 years ago
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cricketuser321Paparazzi
posted in Service Features

Wifi Calling Doesn't Turn On Easily

I live in an area where my cell coverage is little to none in my house.  I purchased 2 Moto e5 Supra phones and got wifi calling enabled on my account and setup e911.  After trying to get it to work for 3 days and over 5 hours of calls with support it still didn't work.  I brought the phones into a Cricket owned store and they tried for over 3 hours and finally got it to work.  It magically started working on both phones.  The thought was if you disable wifi calling shut the phone down then start it back up and then enable wifi calling.  BUT that still isn't working now.There must be a software problem with this phone and it is REALLY frustrating.  Cricket phone support is quite incompetent, they tried telling me to contact Motorolla but the manufacturer said this particular feature is a software feature installed by Cricket and not by the manufacturer.  It is the typical hot potato pass the buck.  Now I'm past the 7 day return window. 

16
J
2 years ago
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BguffPaparazzi
posted in Service Features

customer service

thank you so much cricket for not having 24 hour support.  thank you so much for only having an address in california to address my concerns to.  thank you so much cricket for after 6 years of service, failing me so greatly.  thank you so much for my last month of service with you, although, i think you know i can find comparable service and probably even cheaper.  you have no idea what problems this one night has caused for me.  to show my bill as owing nothing, but still service is suspended.   I have no ability to contact family.  i have no ability to let anyone know she has passed.  i have no ability to contact her family.  i had to borrow a strangers phone, and as the number was unrecognized at 2am... no one answered.  thanks again.  i will enjoy our last 30 days together as i scope out new providers.   thanksformer subscriber

1
M
3 years ago
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MobileHotSpotExtra
posted in Service Features

hot spot

I am paying for a certain amount of data each month. Why can't I use that data how i want to use it. Why must I have to have an unlimited plan to teather a device to my phone? It makes no sense. Other carriers i have had allowed me to teather my phone to other devices with no problem. I would like to make a suggestion that mobile hotspot should be a feature on all data plans.Please allow us to use our data how we see fit.Thank you.

3
S
3 years ago
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KeiferExtra
posted in Service Features

Conditional Call Forwarding?

Does Cricket support conditional call forwarding? If so, how do I set it up? I've tried about all the code dialing combinations I can find and I get the error: IMS UT exception.

2
T
11 months ago
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wabashExtra
posted in Service Features

charger wont charge phone

I have 2 phones and wont charge oday

1
D
3 years ago
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losgood511Extra
posted in Service Features

Why doesn't my phone display incoming calls

For some reason my phone isn't displaying my incoming calls. I'm unaware that I missed a call until I look at my call log. I don't know what's wrong in my settings, HELP PLEASE!

1
D
3 years ago
9
94saraleeExtra
posted in Service Features

Why cant I get hotspot? Stylo 3

My husbands was waiting for his warranty phone as we waited for his shipment (memorial day weekend) he would put his sim card on my phone to use for that weekend, I was told hotspot would not work on stylo 3, but yet when my husband put his sim card on my stylo his hotspot worked perfectly with no issues, so I dont understand why I cant add hotspot what so ever, when will that feature be available for stylo 3? I live in a small town and internet providers are limited here, hotspot would be very convenient!

3
M
1 year ago
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WildezQueenExtra
posted in Service Features

Promo codes

How do I apply a promo code to my account

6
8
3 years ago
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jnaronngcExtra
posted in Service Features

Moved to weak signal area, need budget signal repeater or booster advice.

We moved and only get 0-1 bar inside home, outside 1-2 bars. Tower location known. Our signal is around -111db. We have an iPhone6, I am unsure what frequency range we will need on booster. What is a good budget repeater or booster?

7
A
1 year ago
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RicardoExtra
posted in Service Features

Hot spot

Why idol 3 is not allowed x hot spot?

1
U
3 years ago
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natmac3Extra
posted in Service Features

HTC10 ported from Sprint, cant connect to Cricket Mobile Data or receive calls or voicemails.

I can call out but nobody can call me. Inbound calls immediately get a message saying my voicemail has not been setup, and my phone never rings. I get no mobile data connection at all. I have used online support topics, verified my IMEI is compatible, spoken to a dozen phone support people at Cricket, reset Network Connections and verified correct APN settings, been to Sprint and called Sprint to verify my device was properly unlocked. Nobody can tell me why my Cricket service does not work. I paid for service I cannot use. This is beyond frustrating and I am very annoyed with the lack of solutions to what shouldnt even be an issue.

1
T
3 years ago
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dave838Extra
posted in Service Features

Wifi texting

I just switched to Cricket.  Got a free Alcatel Verso.  I live where there is No Cell Service.  I do have DSL and Wifi.I need to be able to text via wifi.   I used to be able to do it on my Droid mini, with verizon.  That phone broke, and they dont make them anymore.  (I really liked it too)I dont want some "chat" "phone number".   Any Ideas?Thanks

3
R
3 years ago
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rodricmhPaparazzi
posted in Service Features

Customer service

Welcome, do not try to make things right with customer service via live nor email. I never received rewards last year and now told via email because live agent did not understand me, that refer a friend does not exist and not to contact them about it. I am a liar I suppose. I got screwed out of $$ twice now, refer a friend incident is too long to type but beware. Is that a question?

19
W
1 year ago
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Ang4l07Extra
posted in Service Features

barely any reception - please help

My data signal is a max of 2 lines and i live in maravilla in alameda ave how can i solve it

4
T
1 year ago
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paulgartmanExtra
posted in Service Features

No service in Nothern Arizona. Any roaming features available?

0
P
3 years ago

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