Service Features

  • 611 Topics
  • 1,699 Replies

611 Topics

R
R1ng0Extra
asked in Service Features

huawei mobile broadband e397

Buenas amigos, quien me podría ayudar con mi bam que se me desinstalo el software original y se instalo otro encima, hablo del propio bam, como lo puedo solucionar? gracias...

1
S
2 years ago
D
Donald TownsendExtra
asked in Service Features

slow at loading and cant acceas emails

My phone is running slower and I have unlimited data and I’ve only used less than 9 percent data of unlimited data. I can’t access my emails and some of my apps won’t refresh. Does anyone else have these problems? 

2
C
2 years ago
J
jbaty613Extra
asked in Service Features

wi-fi calling

For some reason I'm still having trouble turn on my Wi-Fi calling it was working just fine and now it just keeps telling me please try again later.. can you tell me why and how to fix it

1
CricketSupport
5 months ago
D
dave_mc90Extra
posted in Service Features

bring your own phone

Would the bring your own phone plan work with veiaro wireless phones. ive tried straight talk and net ten and neither will work do to the lack of at&t and t-mobile towers in the area. Veiaro works with both of those towers and dont want to continue with veiaro and dont want to change my phone just yet.

1
Grod_Cricket
4 years ago
M
mtl1104Extra
asked in Service Features

RCS Messaging stopped working

Sometime last week RCS features on my Moto G7 started working, which I was excited about.  These sort of features I have missed dearly since my days on an iPhone.  Then on Friday or Saturday they abruptly stopped working.  When I went into settings to make sure they were still activated I got a message saying:  "your carrier does not currently support this feature." Why would this start working and then be taken away?  Is this something Cricket is actively blocking?

1
D
3 years ago
F
Fatuma2Paparazzi
asked in Service Features

looking for billing address

can i print out my billing address please?

1
Marlena_Cricket
3 years ago
R
RCH2444Paparazzi
posted in Service Features

Prohibited data uses question

I have a Cradlepoint cellular modem  that I am interested in using on your system in the area of Rush, NY 14543.I checked the IMEI and it says the device is compatible with your "Data Only" services and I am interested in the 20GB/$35 plan.I have read your AUP "Prohibited Data Uses" and I want to see if my proposed use is acceptable. I understand the reason for the prohibition of continuous, full time or dedicated data connections if the application occupies significant bandwidth.My application would involve an outbound continuous data stream of 24kbps to a specific server. Inbound data would be only connections initiated from the server (rarely done once established) to adjust or reset the device. This will be the only application I will run on this device.The application does require use of TCP ports in the 7200-7300 range to communicate to/from the server. I need to be sure your network does not block these ports.Given the fact that my bandwidth will never exceed 0.030Mbps, I b

3
R
3 years ago
C
cmbs
asked in Service Features

HBO Max/$5 auto payment discount

Does anyone know if I sign up for HBO Max do I lose my $5/month discount for auto payment? I don’t want HBO bad enough to lose my $5 discount. I have called support twice asking about this and they won’t tell me the answer, which is pretty infuriating. You hire people from different countries who don’t understand the question and you don’t train them well enough to answer the question and that’s the face you give your customer when they need help. 

2
C
1 year ago
C
CrickeyyExtra
asked in Service Features

Can i still use WiFi if dont pay for service

Hello was wondering if anyone can help with these two questions i have because i am considering using Cricket.First question is, are the phone plans have contracts?And if I were not able to pay for service, will Cricket deactivate my phone rendering it completely useless as to where i can not use my phone's Wifi? 

1
Bulldog
11 months ago
K
katcat55555Extra
posted in Service Features

No coverage refund?

I live in a rural area, and I have checked the coverage map for my exact home location.  It shows that I should be able to get 3G and LTE coverage.  However, I've had issues with other providers (also showing I can get decent coverage), and I get no bars at all.I am wondering; IF my I buy service and my phone does not work at my house... will I be able to get a refund for the plan and sim card fees?

3
A
3 years ago
K
Kevin1627Extra
asked in Service Features

Service problem

I live in Chicago and lately I’ve been having an issue with my service, I have unlimited data but now and then my data just cuts off for about an hour and comes back on.

1
jdor_Cricket
2 years ago
W
WhateverExtra
posted in Service Features

Slow at loading

Ima on the Unlimited data plan but it seems im not getting what i paid for (ANYTHING i do ONLINE is slow at loading) movies stop while watching, music buffs,games freezes... What is going on Cricket? Iv called time after time, we go thru a handful of steps.. like for instance turn data on than off,turn phone on than for five minutes than back on. Turn wifi off hotspot on off. Only helps for a day maybe two days ...

1
Grod_Cricket
4 years ago
K
kaswillplaywithfireExtra
asked in Service Features

Bad Service

Awful service. My app to clock in and out of WORK doesn't load most of the time. I can't check my bank account anywhere. Calls and text messages won't go out. I feel like I'm paying for nothing. Might as well carry a brick, it'd be just as useful. I supposedly have unlimited data but I might as well have none at all ever. Taking advantage of poor people who can't afford 100+ a month for Verizon. I thought it'd get better with AT&T but honestly, it's worse. 

4
ChristopherS
16 days ago
C
CONNIEBExtra
asked in Service Features

experience poor service daily

First off I have been with cricket 🦗 for some time and I have never experienced such poor quality in service as in the last 3 months I have all my bars in signal but when I go to make a call it doesn't even connect even after 4 or 5 attempts my text messages are not sending and I've called about this crappy service on several occasions  and you guys claim to have reset the service but this is happening everyday all day I had to call the emergency service last month and my phone wouldn't even connect the call thus I had to use someone else's phone to make the call I am seriously thinking about switching phone companies because I'm tired of paying for poor unreliable phone service cricket! its not my headset and no my phone hasn't gotten wet and I have restarted my phone so many times to no avail. I have a phone that's about 2 years old and I hope this is not because big tech wireless companies want consumers to keep spending hundreds of dollars up grading phones every year we'll that's

3
Marlena_Cricket
7 months ago
R
rbPaparazzi
posted in Service Features

VOLTE BYOD

Does Cricket ever plan on providing HD/VOLTE voice calling for BYOD devices?  I am specifically talking Pixel 2?

3
H
5 years ago
M
Mickey 79Extra
posted in Service Features

no service

Since March 1st I haven’t been getting any service where I live and before I could..I made a complaint and they said their working on the tower and it would be fixed.So I had service for a week or two and now I have No Service again.Can you please get the towers situated with my area so I can have coverage.

1
jdor_Cricket
2 years ago
S
Sanchez22Extra
asked in Service Features

how to remove the number transfer protection feature cricket has

I switch from cricket to Verizon but I don’t how to remove the number transfer protection that cricket has on my number idk can someone help me

2
Z
14 days ago
S
stargazer20021Paparazzi
posted in Service Features

No specials for current customers

Why is cricket geared to new customers and people that are already customers get highjacked on price of phone. Upgrade is a joke have to pay to activate a phone even though you are already a member of cricket new customers get free phones big discounts on phones if you belong nothing but extra money not cool vricket

6
P
4 years ago
V
vcantu07Extra
posted in Service Features

Visual voicemail

When I have a voicemail I click on my visual voicemail app click on speaker & press play, it plays for 2 seconds & stops on it's own deselecting the speaker button on it's own. I have to press play & speaker again. I've never had this problems using visual voicemail with another carrier.

2
T
5 years ago
R
rsanterPaparazzi
posted in Service Features

phone issue

Hi, my name is Rita SanterI have been a customer for a few years and my husband & I are consider great customers because we always pay our bills very early. In my opinion, i think it would be good to treat the good customers great but in reality it's the opposite. I bought a Nokia 3.1 at least 2 months ago and this phone is consider one of the worst phone that i ever hold in my hand. My phone was unable to get charged and retain the charges for days so this morning i went to the dealer where i bought the phone and he had told me that they have been having issues with that bran to call and the warranty dept would take my info and send me a new one but to my surprise i  was being tossed around like a rug. I started my process early in the day and it's almost 7 PM the problem is not solved. We are living in a difficult time so understand the customers and help them solved their problems can be an A+ for any company but for cricket i give you a F- because your people don't underst

3
bola88
2 years ago
A
allstarguyExtra
posted in Service Features

Cricket Visual Voicemail app

Will not refresh or reconcile after listening/clearing and saving voicemails over the phone. Visual transcription works occaisionally, however audio of voicemail file will not play even after hitting the play button

1
R
5 years ago
C
CharliemcgoniglExtra
posted in Service Features

Text notifications

I only want the text notifications to only go to one line instead of all of them when I make a payment or change to my account. How do I manage which lines get the notification?

1
D
5 years ago
P
pink69pantherExtra
posted in Service Features

Dead zone

Been out here on Steam Boat island. With no service. Even before my payment was due. So 4 days without service.. Great??

1
D
5 years ago
K
KenthorsmanPaparazzi
asked in Service Features

Samsung A14 no mobile service

My new (yet over 30 day old), Samsung A14 stopped working.  If it shows I have any mobile service at all it will switch between 5G and lte yet there is no internet connection and will not make calls or send text messages.  The only way it works is by wifi connection.  I don't need to pay Cricket for that.  The person I spoke with yesterday at customer support via chat had me try a few things one was to reset and restart my phone.  Lo and behold the chat was closed.  Beyond aggravated.  I refuse to return to the closest store the service there was appalling.   The girl there was on FaceTime on her laptop the entire time I was there and even while processing my transaction.  

3
K
7 months ago
C
Ciukp87Paparazzi
asked in Service Features

Mobile hotspot connection

figigure widget

1
C
2 years ago

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