- 549 Topics
- 1,531 Replies
I was lied to
On Oct 14 I paid my bill in store $139 . On Oct 15 I added a line and changed my plan to the 4 lines for 100. I paid another 45 to start thithis plan etc. On Oct 16 I called because I got to thinking i should have a $39 credit at least. I was told no $18.99 was my credit, initially. Then the rep "researched my account" I was told I was being charged $20 for hotspot on two lines. He could remove that and credit the $20 back. I told him yes because I didn't even know I had hotspot and do not need it as I have wifi at home. He removed and said my bill for Nov would be $60 and some change. I looked today to pay my bill and it still only showed 18.99 credit. I called customer service. I was put on hold then hung up on. I called back and once sent to a rep I was automatically hung up on. I called back two more times and on the fourth try I spoke with someone who informed me I was pretty much out of luck they don't refund hotspot. (Had I been told this initially that would have been fine) I c
Pausing payments while at Army Basic Training
I will be leaving for Army Basic Training in the next month and am wondering if Cricket Wireless offers an option to halt payments for the duration of my training period. Basic Training is 10 weeks long (12 with processing) and I will not be able to access my phone during so. I do not wish to cancel my plan, but do not want to continue to pay for wireless service I will not use. Thankyou for any responses in advance.
US users, are you able to dial 2-1-1 ?
In the US 2-1-1 is an essential community services number and my county public health department uses this for scheduling appointments. There isn’t another number to call. When I dial it I always get a cricket response, “The service you’re calling is not available from this location. If this is an emergency, call 9-1-1.” I’ve then had friends who use different phone services call to make appointments for me. This has happened multiple times. Can any US-based cricket customers confirm if they’re able to successfully call 2-1-1, OR if they get the same message it’s unavailable and to call 9-1-1? Is this just not supported by the network? Thanks!
Cricket/AT&T blocking texting from my Google Voice Number
I am a Cricket Wireless customer. I've been having trouble with texts from my Google Voice number being blocked when sent to Cricket Wireless (I don't use my "real" Cricket Wireless number, do everything via my Google Voice number) and AT&T numbers. I've done some digging on the web and the problem seems to stem from Cricket Wireless and it's parent company AT&T somehow flagging my Google Voice number as spam. My Google Voice number is strictly for personal use and I send maybe 5 or 6 texts a day so don't know how it would have been flagged. I found this thread on the Google Forums and apparently the fix needs to come from Cricket/AT&T engineers https://productforums.google.com/forum/#!msg/voice/GR-dsPvZQJE/UccFgy5GDgAJ
Horrible Service !! Would not recommend!!!
The phone service from this company isH O R R I B L E !!!im literally STUCK here because of paying my bill here but good God y’all need to do better !!!! Plenty of time cricket have let me down in an EMERGENCY!!!! Can’t call or text for help !! No service !!! Always 1 BAR !!! Atrocious !!!! I hate it here!!!
thank you so much cricket for not having 24 hour support. thank you so much for only having an address in california to address my concerns to. thank you so much cricket for after 6 years of service, failing me so greatly. thank you so much for my last month of service with you, although, i think you know i can find comparable service and probably even cheaper. you have no idea what problems this one night has caused for me. to show my bill as owing nothing, but still service is suspended. I have no ability to contact family. i have no ability to let anyone know she has passed. i have no ability to contact her family. i had to borrow a strangers phone, and as the number was unrecognized at 2am... no one answered. thanks again. i will enjoy our last 30 days together as i scope out new providers. thanksformer subscriber
Thought my 'phone was stolen. Reported it but found it at home an hour later. Called the store and insurance company right away to let them know I had it but a day later it was turned off. I am elderly so went to my son, who calls me every day, and he called Cricket . They said it was blacklisted and it would be 72 hours before they could activate it. He has called twice since with no luck, just promises.It has been 11 days with no 'phone. I always relied on texts as reminders and have missed two appointments and medicine pick-ups . Plus I am scared being alone, especially having gone through a tornado warning.Please turn my phone back on.Let me know
I got a 973f s10. Either way. I can put my sim in my style 5 provision my wifi calling and my hd calling but crickets system does something a few hours later after I swap my sim back to my s10. But in the mean time my wifi calling and hd calling work awesome till the system reprovision happens.So is cricket telling me my s10 is not hd compatible and my phone wont work when they shut down the 3g network. Well cricket dont you think you should figure out how to properly provision byop since I can make it work I'm sure you can. I did on my s9 by sim swap method. Provision swap back enable. And call cricket and lie and say the system showed I was on my s9 but like and tell them I'm actually on my style 5. And give them the imei. HD and wifi calling worked awesome for over a year.
Network congestion constant at airports
I am a frequent traveler and so is my wife. There seems to be a constant trend where Cricket Wireless will barely work at certain airports. Within the terminal and until the plan is sufficiently away from the terminal. DCA and ATL are top of the list as we frequent. At any time if you are cricket I would be interested to know if data will work period in these airports. This is not congestion this is intentional. This is also illegal.
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