Service Features

  • 550 Topics
  • 1,549 Replies

550 Topics

M
MhedusaExtra
asked in Service Features

Horrible Service !! Would not recommend!!!

The phone service from this company isH O R R I B L E !!!im literally STUCK here because of paying my bill here but good God y’all need to do better !!!! Plenty of time cricket have let me down in an EMERGENCY!!!! Can’t call or text for help !! No service !!! Always 1 BAR !!! Atrocious !!!! I hate it here!!! 

1
J
2 months ago
B
brendaM541Extra
asked in Service Features

purchase more hot spot

I've used my hot spot included with my unlimited $60 plan. How do I purchase additional 15gb of hot spot & activate it to use now

2
P
2 months ago
Y
YWRhodes1969Extra
asked in Service Features

transfer service to another phone

Transfer service to another phone 

1
jdor_Cricket
3 months ago
C
cmbs
asked in Service Features

Turbo Hotspot 2

I want to buy a turbo hotspot 2 and a data plan. The choices are1. I’m switching to cricket,2. I need a new number, or3. I’m upgrading my phone. Of course, none of those are accurate so which one do I choose? What does each one mean?Can I add extra hotspot data to my data only plan like I can with my phone’s mobile  hotspot if needed?Can you give instructions for buying and setting up the hotspot beginning to end? That would be very helpful.Is there a way to make my phone and data only plans come due for payment on the same day of the month?Thank you.This page is forcing me to choose a subject but won’t let me choose phones and devices, which is accurate. None of the devices listed is a hotspot so I can’t choose an accurate subject, it’s forcing me to choose something inaccurate. Why don’t you make your website clear? Then I wouldn’t even have to be writing here to get information.   

1
Marlena_Cricket
3 months ago
J
jjonboi74Extra
asked in Service Features

how do you activate online storage available with $60

Need to know how to access 150 gb online storage that comes with my $60 plan

1
Marlena_Cricket
3 months ago
J
jhalbrook60Paparazzi
asked in Service Features

Email to SMS gateway?

Can someone at Cricket please document here how to send email to their SMS gateway.  I need to send tiny reminders to my phone from my appointment application.  Thank you!

3
Wonderer1987
9 days ago
B
Be.stillExtra
asked in Service Features

can i receive messages from mexico with an unlimited plan?

can i receive messages from mexico with an unlimited plan? Someone was supposed to contact me but they are in mexico and they were supposed to have gotten a mexico number. I haven't heard from them so I am concerned that maybe my service doesn't allow me to receive the messages. I am in the US. What can I do? 

1
jdor_Cricket
4 months ago
C
ChayalynExtra
asked in Service Features

need new free phone

What do I need in order to get a new free phone 

2
N
3 months ago
C
CRussoExtra
asked in Service Features

International Rates

How can I find out the rates for international calls? 

2
C
4 months ago
G
gsm2688Extra
asked in Service Features

I am not able to file a phone claim via Asurion

I have a cracked phone and I managed to separate my screen from the rest of the phone and can not access anything. I tried filing a claim through Asurion and I was told my information was inaccurate and was not able to file the claim. I’m not sure what to do.

1
jdor_Cricket
4 months ago
N
NanaClancyExtra
asked in Service Features

Out of country, Wifi Calling has stopped working.

I have an LG X Charge, so it’s an oldie, but my plan is still active. I need Wifi Calling to be on in order to receive SMS for various verifications. I am not in a country that allows roaming so I unfortunately don’t have the option to use that (can’t afford those charges!). Wifi calling has not been active today and yesterday.I’ve tried resetting my router, airplane mode, resetting my phone, resetting my network settings, making sure I’m on a 2.4ghz wifi connection, changing to a different wifi connection, and taking the sim card out and putting it back in. None of these have worked thus far. Any advice, or knowledge of an outage right now?Edit: Also to note, I did check and my phone is updated. There is nothing new for me to install. Wifi calling was working swimmingly up until yesterday. I’ve been in this country for a few months now.

1
Marlena_Cricket
4 months ago
M
motokiExtra
asked in Service Features

VMware Horizon Client (remote desktop) is not working via Mobile Hotspot/Tethering

I’ve been using the VMware Horizon Client and cricket’s Mobile Hotspot combo to connect to a remote computer for a number of years now. A couple of days ago it stopped working. I’ve narrowed down the problem to cricket’s Mobile Hotspot -- when using tethering, it does not work; switching back to a regular Wi-Fi -- everything works as expected. Any help is appreciated.

2
Marlena_Cricket
4 months ago
J
JstonePaparazzi
asked in Service Features

10GB plan has slow data speed?

I used to be on the 5 line grandfathered plan for $100. Cricket made me change (July) and since then my data speeds haven’t been great. First I went to the Unlimited $55 plan (4 lines for $100) during peak times the data became unusable, <1Mbps. In the Bay Area and then traveling to Vegas, Dallas and NYC  I tried switching to the 10GB plan as in theory the data isn’t slowed during peak times. I am still seeing data slow <5 Mbps during busy times with LTE full bars on a iPhone XR and an Android with 5G. Non busy times I’ll hit about 30-60Mbps. I went to this plan even though it’s 4 lines for $110, $10 more a month thinking there’s no slowdown so said the Cricket CSRAnyone have an opinion on this? I was trying to avoid paying $130 for the Unlimited Premium w/ 4 lines. 

2
J
4 months ago
U
UpsrogersExtra
asked in Service Features

no service on upgrade phone after activation

I activated an upgrade phone but can't send or receive calls or texts. I get a message that says cellular network not available for voice calls. 

1
jdor_Cricket
4 months ago
B
Babaloo102Extra
asked in Service Features

order pending for hotspot help!

Order has been pending @CricketSupport ,please release my account!

2
J
3 months ago
D
DikeeshaPaparazzi
asked in Service Features

Data not working

For the last 2 months my data has not been working. Data is being deducted from my account as usage, but no websites or social media apps will load/update when I try to use my data. Even when a new month starts and my data is replenished, I still cannot access websites or any social media. Why is this happening? The same thing is happening with the other 2 lines I have. Did cricket data change or slow down to non existent? 

3
D
4 months ago
J
JstonePaparazzi
asked in Service Features

10GB plan vs Unlimited

I used to be on the 5 line grandfathered plan for $100. Cricket made me change (July) and since then my data speeds haven’t been great. First I went to the Unlimited $55 plan (4 lines for $100) during peak times the data became unusable, <1Mbps. In the Bay Area and then traveling to Vegas, Dallas and NYC  I tried switching to the 10GB plan as in theory the data isn’t slowed during peak times. I am still seeing data slow <5 Mbps during busy times with LTE full bars on a iPhone XR and an Android with 5G. Non busy times I’ll hit about 30-60Mbps. I went to this plan even though it’s 4 lines for $110, $10 more a month thinking there’s no slowdown so said the Cricket CSRAnyone have an opinion on this? I was trying to avoid paying $130 for the Unlimited Premium w/ 4 lines.

2
MamasitaMarz
5 months ago
C
cmforumuserExtra
asked in Service Features

Cricket please unblock static IP port access

I have a static IP. I believe Cricket is blocking the standard IMAP, SMTP, HTTP, and other ports.I’m able to ping the static IP---so we know cricket is able to connect to it.But, recently, as of a week or so, I have NOT been able to get/send IMAP mail using cricket.Similarly, I cannot access my web services on multiple non-standard ports.Every one of the accesses just spins in the browser or the mail app.Prior to a week ago, all of the above used to work. Now it has stopped.(BTW, all other ISPs and cellular providers can access these ports.)

1
C
5 months ago
L
lordieRising Star
asked in Service Features

data issuses

so i brang my at&t phone to cricket and my data doesnt work well  i usually have to either turn the phone on and off or airplane mode , i contacted cricket and they refreshed the signal and said the carrier or phone updated itself  and after while the data went again  it all start once i hit 7.2 gb out of 10 gb on my phone was wondering is this the way its soppose to be or is it because i brang my own phone to cricket ,by the way great cusyomer service they where so kind i was impressed .. 

3
K
5 months ago
S
simirmz1Extra
asked in Service Features

have problem with Cellular

Im also having signal issues with my phone now for the last 2 days. The phone will lose service randomly and I will only be able to make emergency calls and can send emails over wifi. I can't text or call and can't receive any return. I have tried power cycling phone, taking the sim card out and putting it back in and turning phone back on. What else can I try to get service?

1
J
5 months ago
kilogulf59
kilogulf59Stuntman
asked in Service Features

Can't Email To Text - New Customer

Greetings,Based upon the recommendation of our daughter, who’s had Cricket for years with excellent luck, my wife and I switched to Cricket a couple of days ago. That notwithstanding, our problem is this, we cannot email to text. We can, however, text to our email. Even replying to the received text gets kicked back. This is the message we get:This seems to be an intermittent but reoccurring problem as it has worked in the past. I’m getting the same message now after emailing a text to my daughter, who has a smart phone. Any ideas why this should occur?Our phones: TCL Classic 4058C Flip PhoneEmail provider: GmailText address format: 1234567890@mms.cricketwireless.netAny help would be greatly appreciated as we email to text frequently.Take Care and Stay Safe,Ken aka kilogulf59 Addendum: I believe this is on Cricket’s end because I tried to send from another provider and got nothing. No text to my phone and not even a message to my email.

5
kilogulf59
5 months ago
R
rnmikeyPaparazzi
asked in Service Features

Send & receive text

We will be going on a cruise in Europe and have the ships internet package. we don’t care about making calls but is it possible to send/receive texts? We both have android phones (Samsung and Moto) but i noted when I tried to test if able to receive texts in airplane mode with Wi-Fi on, you had to turn on WI-FI calling. I’m trying to figure out if turning on WI-FI calling so we could get our texts would work in another country or if we just need to stick with emails. Thanks.

1
J
5 months ago
N
NavaJr816Extra
asked in Service Features

Blizzard SMS confirmation

This has to be one of the most annoying things I’ve had to deal with coming from a video game that was supposed to be free, but I’m also disappointed in Cricket like they’ve had this issue for 2 years but does nothing to try and contact blizzard and maybe come to a compromise to allow Cricket phone lines. What do we think guys? Is Blizzard just gonna say screw new players or will they try and fix it again? Why can’t cricket stick up for us and try and fight this? I’m literally going to have to change phone providers just to play maybe 2 video games I like.

2
N
5 days ago
S
Stina714Paparazzi
asked in Service Features

Connection issues

I've been experiencing data issues on Google Pixel, so i went to the cricket store and and purchased a Motorola phone iny local store thinking that it was my phone that was the issue. However, after a few days it too has been just spinning to connect to do anything. I rely on my phone a great deal for work and college classes. I have a family plan with 5 lines! The only timr we have decent service lately is when we are able to use Wi-Fi!!  Is there a problem with connectivity in my area that we're unaware of, even though there is a cricket store locally based? If so, we might have to take our business elsewhere! 

3
T
3 days ago
D
deabil94Extra
asked in Service Features

Hotspot Stopped Working

In November of 2021 I brought my Pixel 4a from ATT to Cricket Wireless.  The hotspot worked fine until I went to use it last month September of 2022.  I have the top tier plan and the last time I used it was in June of 2022.  I called customer service and was told that phone wasn’t supported on the network.  Voice and data work fine so the phone has to supported.  Looking to see what has changed since June.

1
C
5 months ago

Badge winners

Show all badges
Terms & ConditionsCookie settings