Service Features

  • 595 Topics
  • 1,674 Replies

595 Topics

A
adriannaadams91Extra
asked in Service Features

Help setting up voicemail

I have an Iphone 2nd generation SE. It don't give me the option to set up my voicemail tapping the icon. When I hold down 1 in the phone app it saying sorry the person you've reached has a voicemail box that has not been setup yet. And when I go into setting and it gives me the option to change my voicemail password I do it and when I confirm and hit done it says voicemail not working and it does this every time.  I've tried everything multiple times please help!!

2
C
1 month ago
J
JohngibbyExtra
asked in Service Features

signal

I need a signal booster because I’ve always have had trouble with crickets signal and I’m only 2 ½ miles from the nearest tower 

1
J
1 month ago
Lcarter77
Lcarter77Paparazzi
asked in Service Features

No Service

I have 4 lines on my account, & all of them have been without service for 24 hours.  I tried to chat with support and was told that the reason for no service is a damaged tower, but my neighbor has Cricket & she has service.  Is anyone else having the same issue? I got the feeling the agent I chatted with didn't know what the hell they were talking about.

3
Lcarter77
1 month ago
tanyanewmindset
tanyanewmindsetExtra
asked in Service Features

Need a replacement envelope for old phone

I have been trying to send my old phone by mail because I followed a claim but the mail lady isn't taking it 

1
Marlena_Cricket
1 month ago
T
TamarackartExtra
asked in Service Features

group text

Why will my phone only allow 8 numbers to do a group text

1
R
1 month ago
N
NonnaNonna19Extra
asked in Service Features

oh my God cricket what y'all got going on

first of all I just have to say just to ask a question I have to activate because I don't have permission I have an account with cricket I shouldn't have to activate anything to have permission to ask a question so there's that secondly I want to know why it is that I have 5G service I pay for 5G service I have a 5G phone however I get no 5G service not a one and every time I send messages they don't send I have to resend multiple times what y'all got going on I never had this problem since I've been with you guys there's a lot of things I don't like the only thing that keeps me the only thing that keeps me is I'm paying $25 for $60 service and you guys are the only ones that offer Max so everybody else doesn't offer anything like I don't want Google one so I'm not going to Metro and you know I don't want rewards on Tuesdays with Metro straight talk offers nothing so and I left straight talk to come to you guys but I just have to say y'all service has begun to suck so I hope a cricket

1
Marlena_Cricket
1 month ago
khanone4u
khanone4uPaparazzi
asked in Service Features

7G & 8G

Hi People I am IT graduate researching on technologies as global world living in digital Ara used in daily routine please share studies, innovations, creative material become a civilized nation moving towards cloud based datacenter technologies for next generations networks covering communities live around world with different race,cultural,faith,deedsSOPHOS,VM Ware, SINFORS,MAC OSX Snow leopard server, Next Generation Networks,7G & 8G,Solar energy Business ApproachThanking you

2
U
1 month ago
B
Brandongreene747520Extra
asked in Service Features

data usage

Can you please tell me if certain websites or activities cause daily data usage to be very high? I'm noti ing 1 day a week where my usage is extremely higher than any other days.

3
T
2 months ago
P
Pocasr1Paparazzi
asked in Service Features

Access Denied Message when attempting to log into Max.

Every time I attempt to log into Max using my cricket account, I get this message below.Access DeniedYou don't have permission to access "http://www.cricketwireless.com/restservices/hboauth/v1/saml/idp/init" on this server.Reference #18.cf1c2117.1690173196.b1e4c61 Does anyone know what to do or can someone at Cricket Wireless help?

5
MamasitaMarz
2 months ago
P
pbcguy00Paparazzi
asked in Service Features

Poor to No Signal, Poor Service to No Service

Since “repairs” were made to the cell tower closest to my home about a month ago, I now receive poor to no signal and poor to no service in my home and immediate community. This is unacceptable. I have been in contact with Cricket customer service about this numerous times now and stopped in at the Cricket store on several occasions as well. They all want to blame my phone for the problem. The phone was working just fine before they began tinkering with this cell tower. However, under Cricket’s guidance, I’ve “reset” the network three times and have removed and reinserted the SIM card all to no avail. When I leave my community, I get a consistent 5 bars and blazing 5G service. This is a strong indication to me that the phone is not at fault. In addition, this same problem has affected my immediate next door neighbor who is also on Cricket and another neighbor further down the block who is on ATT. Coincidence? I think not.All the Cricket reps to whom I have spoken have brushed it aside

4
JoeMurphy
2 months ago
C
CaptainCornettoExtra
asked in Service Features

Travel to Europe

Hello, when in Europe this summer I would like to use my iPhone 11 on WiFi only. I have the 5GB/$30 plan. Two questions:How do I ensure that the phone will never connect to a European cell tower, but will only use wifi? Can I have Cricket block all international roaming?Cricket website says “The use of Wi-Fi Calling may be restricted in some countries” but I can’t find a list. Will wifi calling work in EU countries?

14
Egbert Chapman
2 months ago
R
rmigliacPaparazzi
asked in Service Features

Are emails to mms messages being flagged as spam by Cricket?

I’m posting this as a new topic since a recent related post had been marked as solved.I was able to email to the 1234567890@mms.cricketwireless.net format until last week when it stopped working!To clarify, I was using a particular gmail account (Gmail1).  When I send an email to the above address, and CC another email address from Gmail1, I do receive the email to the CC address, but not the mms message. I’m not sending these emails to more than two people max.However, testing from several other gmail accounts, a yahoo account and a Godaddy domain name, the mms messages are received.  Does this mean that cricket is filtering emails from the Gmail1 account and marking them as spam?  Is there a way to prevent this?

1
CricketSupport
2 months ago
Q
qp5Extra
asked in Service Features

SMS msgs of my site URL are being blocked

Hi,​Recently noticed my hosted website URL is being blocked.It may have been flagged as spam.Sending text msgs (containing site URL) appear as Sent, though don't arrive.Is there anything that can be done to get website unflagged?​Thank you

4
B
2 months ago
G
gilbenherutStuntman
asked in Service Features

why email to text stopped working?

I sometimes send emails to my phone, using this address[10_DIGITS_PH_NUMBER]@txt.att.net Sometimes I would get the messages to my phone very late, and in the last few days nothing arrives. Anyone knows what going on with this and how to get the emails to text right? Thanks!!

8
R
2 months ago
J
Judy0930Extra
asked in Service Features

making International call to Amsterdam

With the $15 international plan can I call Amsterdam? Can you call mobile to landline? How long does it take to activate once I add international calling? I order for today but get a message that there is a problem with the feature.

1
D
2 months ago
T
that-guy-1985Extra
asked in Service Features

Mobile data in Montreal/International Roaming

I have the $55 Cricket plan with international roaming. I’m in Montreal for a couple of days. My phone is currently roaming on the Rogers network. Calling and texting work perfectly, but my mobile data does not work at all. Is there a reason why this is happening? And is there anything I can do about it?  I have an iPhone 11 if that makes a difference.

3
A
2 months ago
sparkieJamez
sparkieJamezExtra
asked in Service Features

retrieve deleted videos and photos

Restore all my lost downloads

2
M
3 months ago
brendaM541
brendaM541Paparazzi
asked in Service Features

purchase more hot spot

I've used my hot spot included with my unlimited $60 plan. How do I purchase additional 15gb of hot spot & activate it to use now

3
brendaM541
3 months ago
C
Cfabbott86Extra
posted in Service Features

Hotspot rollover?

I have the unlimited with hotspot plan. Will the 15 GB rollover into the following month? And if I purchase an additional 15GB one time purchase will any of that rollover to the next month? I am a single mom and had purchased these for my kids to have service at home for school. School reopened and we didn’t use as much as planned but not we just found out that they will more than likely be closing down due to the increase of cases in our area and my billing cycle ends tomorrow.

5
J
3 months ago
X
Xerotrek328Extra
posted in Service Features

Marketing

Cricket is the worst advertiser of promotions when it comes to wwe I have ever seen. Their marketing stinks. Last year they had bayley out by me for a store signing. Free. Totally walk in meet her take photo and she signs. They don’t promote it. Wwe doesn’t promote it. If I didn’t hear about it because I was working the event at the venue for the wwe show thAt night I’d not have been able to meet her let alone know about it. That. Is. Pathetic. So now it’s a year and change later. They have a virtual meet and greet online to sign up to meet ironically bayley. They post it the day before the event. It was sold out within one hour of advertising. That is also pathetic. They didn’t plan for the amount of people wanting to meet her...or else there are people booking multiple names for more time to talk to her. And I KNOW that is the case. Two friends independent of each other have showed me the screenshots of their multiple setups with Different names and numbers. All the virtual stuff is

9
J
3 months ago
L
LishielouPaparazzi
asked in Service Features

Visual voicemail app?

I accidentally Uninstalled the visual vm app on my phone, and now when I search for it on the play store, it tells me it's not available on my carrier. I'm still a cricket customer, I don't understand why I can't download the app. 

7
I
3 months ago
L
LOSTinKSExtra
asked in Service Features

150GB storage through photo vault App?

Can’t upload a photo on here or it crashes. On the highest unlimited plan, that includes 150GB storage. So why am I only seeing 2GB storage?

4
J
3 months ago
D
DelemonExtra
posted in Service Features

Traveling to the UK. What, if anything, will still work on my phone?

I will be traveling overseas to London later this month and will have my Galaxy S8 with me. What, if anything, will still work while I am in the UK? Specifically, will I be able to make phone calls, send/receive text messages via roaming cell network? What about via wireless internet? Will I at least still be able to access the internet, or does my phone essentially become a brick outside the US, Canada, and Mexico?

9
FordO
3 months ago
J
juanjharoPaparazzi
asked in Service Features

Streamed music data

Hi, this is more a suggestion than a question, but I don't know where to post it, so I guessed here would be fine.Long time ago I was with T-Mobile and besides their problem with coverage and high priced plans, they had one very cool feature: all the streamed music won't count in your data transfers, so you could use whatever service you liked (Google Play, iTunes, Spotify, Pandora...) with no decrease in your available data, very convenient if you use this kind is music services.Are you guys planning our have you ever thought to offer a similar feature? It will be perfect!Besides that, cricket is the best wireless company in the US!Thanks!

11
A
3 months ago
J
jbaty613Extra
asked in Service Features

wi-fi calling

For some reason I'm still having trouble turn on my Wi-Fi calling it was working just fine and now it just keeps telling me please try again later.. can you tell me why and how to fix it

1
CricketSupport
3 months ago

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