Service Features

  • 534 Topics
  • 1,490 Replies

534 Topics

D
DelemonExtra
posted in Service Features

Traveling to the UK. What, if anything, will still work on my phone?

I will be traveling overseas to London later this month and will have my Galaxy S8 with me. What, if anything, will still work while I am in the UK? Specifically, will I be able to make phone calls, send/receive text messages via roaming cell network? What about via wireless internet? Will I at least still be able to access the internet, or does my phone essentially become a brick outside the US, Canada, and Mexico?

4
L
2 months ago
C
CaptainCornettoExtra
asked in Service Features

Travel to Europe

Hello, when in Europe this summer I would like to use my iPhone 11 on WiFi only. I have the 5GB/$30 plan. Two questions:How do I ensure that the phone will never connect to a European cell tower, but will only use wifi? Can I have Cricket block all international roaming?Cricket website says “The use of Wi-Fi Calling may be restricted in some countries” but I can’t find a list. Will wifi calling work in EU countries?

10
Zarrembus
2 months ago
K
kdreisPaparazzi
asked in Service Features

Telemarketers and Spam Risk calls

I'm getting about 12 to 14 Spam Risk calls a week and some that state their from telemarketers. I'm on the DNC list. The number of calls I get is overwhelming. What's Cricket doing about intercepting these illegal calls? I believe they have a responsibility. All I know is I've been putting up with this for months. File complaints with DNC registry. Anyone have an answer to what Crickets part and responsibility to us is? 

6
S
2 months ago
B
Be.stillExtra
asked in Service Features

can i receive messages from mexico with an unlimited plan?

can i receive messages from mexico with an unlimited plan? Someone was supposed to contact me but they are in mexico and they were supposed to have gotten a mexico number. I haven't heard from them so I am concerned that maybe my service doesn't allow me to receive the messages. I am in the US. What can I do? 

1
jdor_Cricket
2 months ago
V
Vanessa80Extra
asked in Service Features

Apple Watch Cellular Connectivity

When will Cricket add Apple Watch cellular connectivity?? this is ridiculous! I will have to go else where for my cell phone service.  

4
S
2 months ago
J
Jassminnevv1Extra
asked in Service Features

phone service not working

My whole family (4) on the same cricket plan is experiencing only 1 or 2 bar service ANYWHERE we go. Calls barely go through text don’t go through at all. We all have our data on we’ve updated our phones. We’ve turned them off and on. We leave our home area and it’s still not working. What is the issue?! 

4
M
2 months ago
D
DikeeshaPaparazzi
asked in Service Features

Data not working

For the last 2 months my data has not been working. Data is being deducted from my account as usage, but no websites or social media apps will load/update when I try to use my data. Even when a new month starts and my data is replenished, I still cannot access websites or any social media. Why is this happening? The same thing is happening with the other 2 lines I have. Did cricket data change or slow down to non existent? 

3
D
2 months ago
C
charlenestevens22Paparazzi
asked in Service Features

dream 5g no good

I havent h0ad it 2 months and it wouldnt stay connected to the internet. Now after updating the screen is black and has a red triangle on it that says device is corrupt and shuts down. It cant be factory reset. Im getting a run around on getting a replacement. I get hung up on or told to do things ive repeatedly done. I just want it replaced and not with another dream. 

3
F
2 months ago
M
motokiExtra
asked in Service Features

VMware Horizon Client (remote desktop) is not working via Mobile Hotspot/Tethering

I’ve been using the VMware Horizon Client and cricket’s Mobile Hotspot combo to connect to a remote computer for a number of years now. A couple of days ago it stopped working. I’ve narrowed down the problem to cricket’s Mobile Hotspot -- when using tethering, it does not work; switching back to a regular Wi-Fi -- everything works as expected. Any help is appreciated.

2
Marlena_Cricket
2 months ago
K
Kenherr46Paparazzi
asked in Service Features

church web site does not load on cricket

Our church website will not load on phones using Cricket. It will load on other wireless networks. www.communitybaptistpa.com

5
D
2 months ago
C
CRussoExtra
asked in Service Features

International Rates

How can I find out the rates for international calls? 

2
C
2 months ago
G
gsm2688Extra
asked in Service Features

I am not able to file a phone claim via Asurion

I have a cracked phone and I managed to separate my screen from the rest of the phone and can not access anything. I tried filing a claim through Asurion and I was told my information was inaccurate and was not able to file the claim. I’m not sure what to do.

1
jdor_Cricket
2 months ago
N
NanaClancyExtra
asked in Service Features

Out of country, Wifi Calling has stopped working.

I have an LG X Charge, so it’s an oldie, but my plan is still active. I need Wifi Calling to be on in order to receive SMS for various verifications. I am not in a country that allows roaming so I unfortunately don’t have the option to use that (can’t afford those charges!). Wifi calling has not been active today and yesterday.I’ve tried resetting my router, airplane mode, resetting my phone, resetting my network settings, making sure I’m on a 2.4ghz wifi connection, changing to a different wifi connection, and taking the sim card out and putting it back in. None of these have worked thus far. Any advice, or knowledge of an outage right now?Edit: Also to note, I did check and my phone is updated. There is nothing new for me to install. Wifi calling was working swimmingly up until yesterday. I’ve been in this country for a few months now.

1
Marlena_Cricket
2 months ago
L
LeeWilsonPaparazzi
posted in Service Features

COVID -19 and the need for UNCAPPED Hot Spot

We’re committed to keeping our customers connected to family, friends and the latest information. Beginning March 14, we will waive reconnect fees for customers who are affected by the COVID-19 pandemic. Cricket customers who are affected by the COVID-19 pandemic should call Cricket customer care at 1-800-CRICKET (274-2538) or 611 from their Cricket phone if they need this reconnect fee waived. I called Cricket via 611 and had a very specific question with regards to COVID-19 and with all that is being shut down , among that call was with regards to our schools being shut down here in Washington State .  I was told by a representative that there has been an application placed in to the government to help assist with removing caps because with everything that is closing from Doctors office Lobbies to mental health  centers, Schools, theaters and other forms of entertainment , ALL have been shut down and we can no longer access them. My Q

12
F
3 months ago
C
Carmen-2Extra
posted in Service Features

Will my iphone work in England if I have the app whatsapp?

I don't want to switch carriers, so is there a way to use my cell while over there to connect with friends there?Thanks,

4
A
3 months ago
J
JstonePaparazzi
asked in Service Features

10GB plan has slow data speed?

I used to be on the 5 line grandfathered plan for $100. Cricket made me change (July) and since then my data speeds haven’t been great. First I went to the Unlimited $55 plan (4 lines for $100) during peak times the data became unusable, <1Mbps. In the Bay Area and then traveling to Vegas, Dallas and NYC  I tried switching to the 10GB plan as in theory the data isn’t slowed during peak times. I am still seeing data slow <5 Mbps during busy times with LTE full bars on a iPhone XR and an Android with 5G. Non busy times I’ll hit about 30-60Mbps. I went to this plan even though it’s 4 lines for $110, $10 more a month thinking there’s no slowdown so said the Cricket CSRAnyone have an opinion on this? I was trying to avoid paying $130 for the Unlimited Premium w/ 4 lines. 

2
J
3 months ago
U
UpsrogersExtra
asked in Service Features

no service on upgrade phone after activation

I activated an upgrade phone but can't send or receive calls or texts. I get a message that says cellular network not available for voice calls. 

1
jdor_Cricket
3 months ago
C
cwgrPaparazzi
posted in Service Features

Cricket wireless in PR after at&t sells to liberty

Will cricket wireless still works in PR after Oct 31,2020 when at&t pass all assets to liberty latin amarica in Puerto Rico and Virgen Island?

14
P
3 months ago
B
Brian SExtra
asked in Service Features

Voicemail Help

To My Fellow Members of the Cricket Community,Hello, how is everyone? I trust things are good for you all and yours.I am writing today to ask how to set up my voicemail. When I follow the steps, I am asked for a number from my system manager. What do I do? By the way, I have tried the voicemail reset option.Thanks for your time and effort,Brian A. Shuttlewood

3
A
3 months ago
S
shafirsPaparazzi
asked in Service Features

Support for Custom ROM

Hello,I really would love to have an ungoogled phone.  Will Cricket Wireless work on the phones with Lineage OS or E.Foundation  without GApps installed?If so, would any additional packages need to be flashed in addition to the base OS? Thank you!

3
R
3 months ago
J
JstonePaparazzi
asked in Service Features

10GB plan vs Unlimited

I used to be on the 5 line grandfathered plan for $100. Cricket made me change (July) and since then my data speeds haven’t been great. First I went to the Unlimited $55 plan (4 lines for $100) during peak times the data became unusable, <1Mbps. In the Bay Area and then traveling to Vegas, Dallas and NYC  I tried switching to the 10GB plan as in theory the data isn’t slowed during peak times. I am still seeing data slow <5 Mbps during busy times with LTE full bars on a iPhone XR and an Android with 5G. Non busy times I’ll hit about 30-60Mbps. I went to this plan even though it’s 4 lines for $110, $10 more a month thinking there’s no slowdown so said the Cricket CSRAnyone have an opinion on this? I was trying to avoid paying $130 for the Unlimited Premium w/ 4 lines.

2
MamasitaMarz
3 months ago
C
cmforumuserExtra
asked in Service Features

Cricket please unblock static IP port access

I have a static IP. I believe Cricket is blocking the standard IMAP, SMTP, HTTP, and other ports.I’m able to ping the static IP---so we know cricket is able to connect to it.But, recently, as of a week or so, I have NOT been able to get/send IMAP mail using cricket.Similarly, I cannot access my web services on multiple non-standard ports.Every one of the accesses just spins in the browser or the mail app.Prior to a week ago, all of the above used to work. Now it has stopped.(BTW, all other ISPs and cellular providers can access these ports.)

1
C
3 months ago
N
NavaJr816Extra
asked in Service Features

Blizzard SMS confirmation

This has to be one of the most annoying things I’ve had to deal with coming from a video game that was supposed to be free, but I’m also disappointed in Cricket like they’ve had this issue for 2 years but does nothing to try and contact blizzard and maybe come to a compromise to allow Cricket phone lines. What do we think guys? Is Blizzard just gonna say screw new players or will they try and fix it again? Why can’t cricket stick up for us and try and fight this? I’m literally going to have to change phone providers just to play maybe 2 video games I like.

2
B
3 months ago
O
OeyvindPaparazzi
asked in Service Features

International Roaming

 HiI am a very happy CricketWireless customer. I think the service, coverage, speed and price is great.  However I am really missing to be able to use my phone outside of USA, Mexico and Canada.   I am from Europe and go there at least once a year, and it is just frustrating to have to opt for some cash cards while travelling.  As part of ATT, I cannot see why CricketWireless can add international roaming as an paid option. I would not mind adding it as an additional service for the month I am travelling.  Please CricketWireless, can you step into the future world and offer something global.I am also surprised that Norway is not on the list of 35 countries I can call or text to.  I tried another carrier in the US, and had to switch back to Cricket within 2 weeks. Please dont make me look for other carrier again. 

4
F
3 months ago
L
lordieRising Star
asked in Service Features

data issuses

so i brang my at&t phone to cricket and my data doesnt work well  i usually have to either turn the phone on and off or airplane mode , i contacted cricket and they refreshed the signal and said the carrier or phone updated itself  and after while the data went again  it all start once i hit 7.2 gb out of 10 gb on my phone was wondering is this the way its soppose to be or is it because i brang my own phone to cricket ,by the way great cusyomer service they where so kind i was impressed .. 

3
K
3 months ago

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